Phil Long Hyundai of Motor City

EXCEPTIONAL customer service!!! I came in with a 2004 Ford Explorer that was miles away from completely dying on me. I wasn't even sure I was going to be able to get financing for a I came in with a 2004 Ford Explorer that was miles away from completely dying on me. I wasn't even sure I was going to be able to get financing for a vehicle. Also I was expecting a much lower trade in for my car. Jerry, Ruben, and Steve were all wonderful. Jerry educated me on the vehicle and warranty information, Steve was wonderful and made me feel at ease while I was waiting for financing to go through, and Ruben worked hard to get me the monthly payments that I needed. I will without a doubt recommend this dealership to ANY and EVERYONE who needs a car. Thank you SO much for working this out for me. I was seriously so close to being up s*#@! creek without a paddle and you guys saved me!!! I was so surprised at how much you went out of your way to help me out!!! A+ customer service! I can't wait to tell everyone I know just how great this dealership is!!! More

FIrst Hyundai Service On-line appointment is convenient. Arrived at appointment time and was dealt with immediately. Waiting area has all the condiments to make your wait On-line appointment is convenient. Arrived at appointment time and was dealt with immediately. Waiting area has all the condiments to make your wait pleasant. Personnel very upbeat and friendly. Was notified/woke-up when service was completed. Complimentary service was performed, no charge. Con: no pizza on Friday afternoon. More

Buying a Santa Fe Steve Krohn (General Manager) was the primary person we delt with during this transaction. Jerry Seward was appointed as the salesperson to be credite Steve Krohn (General Manager) was the primary person we delt with during this transaction. Jerry Seward was appointed as the salesperson to be credited for the sale. I must say that both of these folks went the extra mile to ensure we felt we were getting a far trade in value and sales price. No pressure, easy sale on our part, really appreciate their approach and sales mythology. Would recommend doing business at this establishment to anyone in a heart beat. More

A good experience....if you are patient Everyone here truly went out of their way to close our deal. We had some credit issues, but they hung in there to find us financing. Everyone here truly went out of their way to close our deal. We had some credit issues, but they hung in there to find us financing. More

Confusion What follows is my opinion on a recent visit to Phil Long Hyundai of Motor City: I have been going to Phil Long Hyundai of Motor City since late 20 What follows is my opinion on a recent visit to Phil Long Hyundai of Motor City: I have been going to Phil Long Hyundai of Motor City since late 2008. They are pretty good at what they do, and I have had no real major problems. However, I went to them a week ago, and that is when I had a bit of a problem with some pricing and misstatements about their service. First, it was a little difficult that they all of sudden have new sales representatives who have less than a year of experience at the dealership--I am so use to working with Ron Dorland, but I guess he left... At any rate, I was simply misinformed by one of the sales representatives that I would be getting OEM Hyundai automatic transmission fluid flush, and that the competitors do not use this transmission fluid at all. Also, she told me that it would be better to use OEM, and that it is not good to use other transmission fluids that are compatible with most vehicles... So I took my vehicle to Phil Long Hyundai of Motor City to have the work done. When I saw that my vehicle was done, I could not find the sales representative anywhere. I asked around, and nobody knew where she was. I had to wait about 15 minutes for her to show back up. When she did, she processed my paperwork, and then tried to have me pay additional costs for shop supplies. I declined as that was not the "out the door" price we agreed upon. I also noticed that she failed to work with a sense of urgency as well as lacked any smile or delight to serve me. Lastly, she failed to issue me a free car wash coupon which was indicated on the invoice. When I got home, I realized that they had used brand name transmission fluid. This is what I did not agree to have done, and I also was overcharged as one of their competitors do the same exact service for much cheaper. I was able to take the issue up with the service manager, Jeremy Locher. He was able to work diligently and take it to heart. He was able to verify that the competitor had the same exact service for a lesser price. Mr. Locher was able to issue me a refund check and some free car washes. When I came in to pick up my check, I noticed that sale representative I had been working with from a few days ago was just standing around up stairs on her personal cell phone for some reason. She never even acknowledged me when I walked by... I would recommend Phil Long Hyundai of Motor City on the grounds that the management ironed out some creases in their sales department. They must make sure that everyone knows their products and services well, and that they also know what their competitors offer as well! More

I visited Phil Long Hyundai of Motor City about a week ago and I am honestly impressed. I have bought several vehicles in the last 2 plus years and hands down, this dealership scores the best in every rat ago and I am honestly impressed. I have bought several vehicles in the last 2 plus years and hands down, this dealership scores the best in every rating possible. My sales associate Therese Byorick was an absolute pleasure to work with. She is the most honest, caring sales women I have ever met and made my experience with Phil Long Hyundai of Motor City fun and enjoyable. As if that’s not enough, their entire staff from the Sales Managers, Finance Gurus, all the way to the Service Department are hands down the best. I know that I will personally be back for my next vehicle purchase. They have just gained a customer for LIFE! If you have any interest in getting into a new vehicle go visit them and ask for Therese…you won’t be disappointed. More

GREAT DEAL AND GREAT CAR STEVE KROHN TOOK THE LEAD AND OTHERS FOLLOWED THAT UP WITH GREAT SERVICE. RUSTY DID A GREAT JOB IN EXPLAINING ALL THE PAPERWORK AND WHY IT IS REQUIRE STEVE KROHN TOOK THE LEAD AND OTHERS FOLLOWED THAT UP WITH GREAT SERVICE. RUSTY DID A GREAT JOB IN EXPLAINING ALL THE PAPERWORK AND WHY IT IS REQUIRED. STEVE WAS LEAD AS FAR AS PRICING OF VEHICLE AND HE WAS OUTSTANDING EACH STEP OF THE WAY! GREAT JOB GUYS!!!!! THIS IS MY 2ND CAR FROM THIS DEALERSHIP AND WILL GO BACK IN 3-4 YRS WHEN I NORMALLY GET A NEW VEHICLE. More

Great Experience At Hyundai Dan Holman was super friendly, knowledgeable, and vital in our search for a new car. He helped narrow our search to the vehicle that best suited our n Dan Holman was super friendly, knowledgeable, and vital in our search for a new car. He helped narrow our search to the vehicle that best suited our needs at the time. Dan genuinely cared about getting us in the car that was a right fit and not trying to upsale us as we experience at a few other dealerships. We will be shopping at Hyundai in the future. More

My father has purchased several vehicles through Dan Holman so he brought my husband there to find me a new vehicle. Dan was very helpful and thorough and found us the best deal for what we were lookin Holman so he brought my husband there to find me a new vehicle. Dan was very helpful and thorough and found us the best deal for what we were looking for. It was a pleasure doing business with him! More

I'm in the middle of a divorce with two kids and I totaled my vehicle. I've never purchased a car without the help of my husband and was very intimidated by the process. Dennis was able to build my co totaled my vehicle. I've never purchased a car without the help of my husband and was very intimidated by the process. Dennis was able to build my confidence in shopping for and purchasing a vehicle. He provided knowledge that was helpful and accurate. He found a dependable vehicle for me to drive my children in and looked out for our best interests through the entire process. I am extremely grateful for Dennis and his help and would recommend his services to everyone and anyone. Thank you Dennis! More