Phil Long Hyundai of Motor City

Phil Long Hyundai of Motor City responded

Congratulations on the new vehicle! Thank you for the 5-star review! We're so glad to hear that you had a great car-buying experience with our team! Enjoy your new vehicle, and please don't hesitate to reach out if you need anything! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

Thank you for the 5-Star review! We appreciate hearing about the exceptional experience you had with our team, and especially Steve Krohn! We will make sure to pass along the kind words! Thank you again! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

We're honored by your recommendation and 5-star rating! Our sales team works hard to provide exceptional service, and were grateful to have earned your trust. Always here for you! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

Congratulations! We're so grateful for your 5-star review. It means a lot to have your continued support! Thank you for trusting our team again. We're always here to help with anything you need now or down the road. Thank you! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

We are sorry for the experience you had in our dealership. We will work with our team members involved and review their work. Thank you.

Phil Long Hyundai of Motor City responded

Congratulations! We're so grateful for your 5-star review. It means a lot to have your continued support! Thank you for trusting out team again. We're always here to help with anything you need now or down the road. Thank you! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

We apologize for the poor experience you had in our showroom. Thank you for considering our dealership for your next purchase.

Phil Long Hyundai of Motor City responded

Thank you for the review! We're glad to hear you felt informed throughout your service visit. Keeping our customers up to date is important to us-we appreciate your feedback. #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

We are sorry for your experience that you had in our dealership. We will look into this matter and work with our team. Thank you for considering our dealership. Thank you.

SHVONEG responded

I had appt with Isabel, when I showed up she had Ryan show me cars. He had no idea what I had been speaking to Isabel for a week about via text. I told him I wanted to look at the Santa Fe that I had been working on with Isabel. He ignored me. I asked him where it was. He just said I don’t know. The only time Isabel showed up was when me and Ryan were trying to make a deal. Ryan told me the vehicle I was going to buy was $38,000, but then went up a couple thousand dollars. I kept saying I was not happy settling for my second choice. After purchase on Friday, July 12, I let Isabel know on Monday morning following, that I was not happy with my vehicle. It did not have garage door opener and still upset with the price increase. I was told the manager would contact me. I did not talk to Steve, the gm until Wednesday. He is the most rudest, condescending man I have ever talked to in my life. He left me a message that he is so busy all the time and he had a solution to my problem and we would talk the next day. When he finally called he accused me of lying about his two employees and said they are the best and he did not believe me. He would not let me get a word in, instead he raised his voice to me and treated me as such an unvalued customer that was wrong. I repeated that I was not calling anyone a liar or anything like that. He continued to talk about how he did not believe me and still would not let me talk. I was not ever able to tell him why I did not want my car. Never in my life have I ever been treated so badly as when he called me. I had to hang up after him telling me how wrong I was over and over. I did tell him he is the biggest xxxxxxx I have ever talked to in my life. He made me cry over the phone. I text him and told him not to ever contact me again. After I text that he had the nerve to send me a deal for the original vehicle I wanted and was never shown. He also told me that I don’t know Isabel’s business and that a walk in customer is more important than any customer with an appointment. Like I said, rudest jerk I have ever come across in my life. Your customer service sucks and I will never go to that dealership ever again. I will share this with every person that I know. Signed the most unsatisfied customer ever.

Phil Long Hyundai of Motor City responded

We're really sorry to hear about this. That's not the experience we want to provide, and we understand how frustrating delays can be. We appreciate your feedback and are working on improving our scheduling and efficiency.