Phil Long Hyundai of Motor City

Great experience. Excellent sales person Joesph Carr worked.the deal we were hoping for. Communication was outstanding. Excellent sales person Joesph Carr worked.the deal we were hoping for. Communication was outstanding. More

My first Ionic 5 was totaled after 6 months. Zach Wessler bent over backwards to find me a new one as soon as my insurance came through. His boss even pro-rated the first car's extended warrant Zach Wessler bent over backwards to find me a new one as soon as my insurance came through. His boss even pro-rated the first car's extended warranty and applied the remainder to the new one. More

This is the second vehicle we've purchased from Phil Long. We came in late on a Wednesday and the sales person (Charles) treated us with dignity and respect. I test drove the vehicle up a mountain pass Long. We came in late on a Wednesday and the sales person (Charles) treated us with dignity and respect. I test drove the vehicle up a mountain pass to ensure it would be safe enough to drive on my regular work route. The finance department was kind and saw the errors in the contract as I pointed them out (I deal with contracts, daily) - no arguing. No problems. It was late (around 10) when we left and the staff didn't appear to hurry us along (though I'm sure they thought it). Bright and personable staff. We will be back! More

Kevin Thomas was an excellent salesman. Worked with us on finding the right car and the right price. Worked with us on finding the right car and the right price. More

Finance Dept added 4K in extra coverage on the document without asking me, with advising me and they want 5 to 7 K above msrp on their cars. Go to Denver instead. without asking me, with advising me and they want 5 to 7 K above msrp on their cars. Go to Denver instead. More

I had an excellent experience purchasing a new car and definitely would buy my next car here. definitely would buy my next car here. More

This service dept is horrible. They lie and and say your car is fixed when it's not. I've had my 2022 Hyundai sonata up there several times with no resolution for this supposed cab They lie and and say your car is fixed when it's not. I've had my 2022 Hyundai sonata up there several times with no resolution for this supposed cable that even the master tech can't figure out. Complete frustration to spend over $30k on a car and have it in the shop 8 times within a year. More

They lie to you about offering leasing options (they raise the MSRP high enough that leasing isn't an option) they also claim you sign a document that lets them hit your credit 19-20 times, (the documen raise the MSRP high enough that leasing isn't an option) they also claim you sign a document that lets them hit your credit 19-20 times, (the document only talks about APR agreed to) so our average credit is now crap thanks to them. So they will lie and hit your credit a ton, then lie more. More

Extremely rude and unhelpful parts man that answers the phone. He actually giggles and laughs at customers that are asking questions related to transportation that is critical to the customer. Won't ever g phone. He actually giggles and laughs at customers that are asking questions related to transportation that is critical to the customer. Won't ever go to them for anything. Kevin is unhelpful, condescending and rude. He's not even listed on this site. Didn't want to select these guys and effect their stats but it was the only way the site would let me give this feedback. More

Cherry Boyd is very friendly and knowledgeable. She made our car buying experience fun. We will look for her in the Spring when we make our next purchase. She made our car buying experience fun. We will look for her in the Spring when we make our next purchase. More