Phil Long Hyundai of Motor City

I just purchased a 2023 Hyundai Tucson from Phil Long Hyundai. After searching around the Denver Metro area, I had no luck and wasn’t too happy with the salespeople I encountered. I filled out an online Hyundai. After searching around the Denver Metro area, I had no luck and wasn’t too happy with the salespeople I encountered. I filled out an online request at Phil along Hyundai (they were closed) and received a call when they opened from Joseph Carr. It was a great experience and worth the drive down to Colorado Springs to purchase my car. Joseph listened to what I wanted and what was important to me. I highly recommend Joseph and Phil Long Hyundai. More

I hate to do this but they don't seem to be care much about me or my experience at the dealership so thought it was necessary to share with others so you know what you may be getting in to. Definitely a about me or my experience at the dealership so thought it was necessary to share with others so you know what you may be getting in to. Definitely a BAIT and SWITCH experience. Before they say anything in their response I do have all of the below in written communication with the dealership. I was looking for a new Hyundai Palisade. I was sent a price of 54k. It was a blue vehicle instead of a white one but the sale person Isabelle let me know that her manager said they would be able to trade for a white one. I said great and asked what I needed to do to move forward. She sent me a credit application for financing and said as soon as I filled it out they would provide me with numbers and I could leave a deposit. I promptly filled out the application and then heard nothing for 4 hours. I had to reach out more than once and just kept being told they were busy. When I finally received numbers based off my credit (in the 800s) the car was now being listed at 58k. I quickly asked why and was told that they were doing a mark up on the car because they were so popular. Don't you think thats information I should've been given up front? Don't you think I should've been provided that number originally instead of the 54k? So now my credit has been hard hit and they are raising the price. I had to work to get ahold of a manager. It was not an easy task. I have been talking with Luis the last few days and it has been less than a pleasant experience. I am now being told they might not be able to get a white one and the fact that Luis is not actively following up with me is even more frustrating. The only time I hear from him is if I reach out first to try and get an update. He told me this morning that I could just call the other dealership (450 miles away) and buy the car through them. I told him that his dealership had ran my credit and I didn't want to continue to get a hard hit against my credit. He told me that it didn't hurt my credit which is not true because it dropped 8 points just getting it ran. In the end I wish they would just work harder to help make it right. They clearly miscommunicated on their end and are doing nothing to help make this experience better for me. More

Worked with Mark on the purchase of a 2023 Sonata. He is very friendly and professional. He kept me posted on the delivery of the car. Then got me through all the paperwork in a timely manner.l have He is very friendly and professional. He kept me posted on the delivery of the car. Then got me through all the paperwork in a timely manner.l have known Mark for about 6years and I trust him to handle my purchase of a vehicle. More

We had a great experience! Cherry B. Went above and beyond to meet our needs and find us our perfect car! Thanks so much! Cherry B. Went above and beyond to meet our needs and find us our perfect car! Thanks so much! More

Great experience. Excellent sales person Joesph Carr worked.the deal we were hoping for. Communication was outstanding. Excellent sales person Joesph Carr worked.the deal we were hoping for. Communication was outstanding. More

My first Ionic 5 was totaled after 6 months. Zach Wessler bent over backwards to find me a new one as soon as my insurance came through. His boss even pro-rated the first car's extended warrant Zach Wessler bent over backwards to find me a new one as soon as my insurance came through. His boss even pro-rated the first car's extended warranty and applied the remainder to the new one. More