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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
670 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 670 reviews

April 02, 2026

Great customer service. And, it was easy to make a service appointment. The service was done in a timely manner. I was kept informed of the service and received a call to te More

by csfdbfk
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 02, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re thrilled you found scheduling your service straightforward and appreciated the ongoing updates. It’s wonderful to hear we completed your Hyundai maintenance promptly and kept you informed until pickup. Thank you for sharing your experience!

April 01, 2026

We had a great experience at the Phil Long Hyundai dealership. We were treated with respect and everything was explained in great detail. Everyone exhibited great patience and genuinely made us feel w More

by OSMONDPEARSON1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Castro, Latanya Mims, Tim Coon and Angel Leon
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Apr 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience. We’re glad our team explained everything thoroughly and helped you feel welcome throughout the process. Congratulations on your new Hyundai!

March 31, 2026

Very friendly, efficient, respectful, knowledgeable Very helpful, welcoming, quick, definitely would recommend them to friends and family More

by reger_mark
Recommend Dealer
Yes
Employees Worked With
Ty
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Mar 31, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with our team was friendly, efficient, and helpful. Providing knowledgeable and welcoming service is our top priority, and it’s wonderful to know that it made a positive impression. We truly appreciate your recommendation and look forward to assisting you, your friends, and family in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

March 30, 2026

Generally on point with my service. Some blips with Genesis but Liz always helped She resolved any issues More

by kmone23
Recommend Dealer
Yes
Employees Worked With
Liz
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Mar 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback—we truly appreciate it. I’m glad to hear that your overall service experience has been on point and that Liz has consistently been there to support you and resolve any issues along the way. We do apologize for the occasional blips you experienced, but it’s great to know Liz was able to step in and make things right. We’ll be sure to share your kind words with her—she’ll be thrilled to hear it! If there’s ever anything more we can do to make your experience even smoother, please don’t hesitate to reach out. We value your business and look forward to continuing to assist you. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

March 30, 2026

All staff have been super helpful. Only reason I didn’t give 5 stars is because I had multiple issues with my new car. More

by Brittneynorton22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya, Thomas, Jerry
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Mar 31, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Brittney, feel free to contact us at your convenience.

March 30, 2026

Should only work with one customer at a time selling a car. Took 4 hours to pick up a car that we already decided on More

by THW70733
Recommend Dealer
No
Employees Worked With
Isaiah Brooks
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Mar 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your feedback. I’m really sorry to hear about your experience and the extended wait time you encountered while picking up your vehicle. We understand that your time is valuable, especially when you’ve already made your decision, and a 4-hour process is far from the experience we aim to provide. While we do our best to give each customer the attention they deserve, we clearly fell short in managing the process efficiently in your case. Your comments are important and will be shared with our team so we can improve our workflow and ensure a smoother, more timely delivery moving forward. We truly appreciate your business and your patience, and we hope to have the opportunity to provide you with a much better experience in the future. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

March 27, 2026

Everyone made me feel comfortable with the process and everything that would be done with our car. Very respectful and informative. More

by mcgeenme55
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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Mar 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s great to know you felt at ease and well-informed during your Kona service. We’re glad our team treated you respectfully and kept you updated. If you need anything else, please let us know.

March 26, 2026

Very professional and gave knowledge on the car I was buying. They did a good job making sure I was comfortable with my selection. More

by RAEBEN9
Recommend Dealer
Yes
Employees Worked With
Maggie
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Mar 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

We’re delighted our team could provide helpful insights and make you feel comfortable with your Genesis choice. We appreciate your feedback and hope you’re enjoying your vehicle.

March 25, 2026

Service dept overcharges for everything, to an extreme extent. Sensor replacement in a bumper, sensor marked above MSRP, charging extra labor for items that aren’t needed to install sensor. $900 quote fr More

by replytomeplz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 29, 2026 -

Phil Long Hyundai of Chapel Hills responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nadine J Bateman (719) 867-6721

March 25, 2026

It was a really easy process. Came in, knew what we wanted. Thomas didn't try to force us into anything we didn't want More

by NURSEJOYOUS
Recommend Dealer
Yes
Employees Worked With
Thomas
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Mar 25, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for mentioning how straightforward the process was. We’re glad our team respected your preferences and helped you choose the right new Hyundai. Enjoy the ride and feel free to contact us if you have any questions.

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