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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
670 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 670 reviews

April 27, 2026

Very professional and knowledgeable Okay Thomas treated us very.We're very, very well, and he had very knowledgeable.And I put all my trust in him More

by pmmontoya2
Recommend Dealer
Yes
Employees Worked With
Thomas
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Apr 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Thomas. Providing professional, knowledgeable, and trustworthy service is exactly what we strive for, and it’s great to know Thomas delivered on that for you. We truly appreciate you putting your trust in us and look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 27, 2026

Great The service was very good, punctual, polite, friendly, professional, and Kaylie seemed knowledgeable as well. More

by jennshupp
Recommend Dealer
Yes
Employees Worked With
Kaylie
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Apr 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience with us! We're glad to hear that you found the service punctual, professional, and friendly. Kaylie will especially appreciate your kind words—she takes great pride in making sure every guest feels informed and well taken care of. We truly value your feedback and look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 27, 2026

The lady that helped talks way to fast and I couldn’t understand most of what she was till me about my car, I think she need to talk to people a little slower More

by FSDO_FAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
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Apr 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for choosing Phil Long Hyundai of Chapel Hills. Your feedback and rating mean a lot to us. We appreciate your business and hope to see you again!

April 27, 2026

Everyone was kind, friendly and courteous. Ty checked me in. Liz listened to my concerns about my car and explained everything to me as well as answered my questions. I can't tell you how reli More

by lovesmarissa812
Recommend Dealer
Yes
Employees Worked With
Liz ??
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Apr 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

We appreciate you sharing your experience with our service department. We’re glad our team could explain everything clearly and ease your concerns about the engine in your Hyundai Santa Fe. Please reach out if you have any other questions.

April 25, 2026

High end experience, extremely helpful, and very caring to my needs! This was my first dealership experience and I felt like I wasn't being sold but I was being genuinely cared about for my needs. All of t More

by taylorturquoise
Recommend Dealer
Yes
Employees Worked With
Sylvia Sanchez - Sales, Timothy Sales Manager and Angel
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Apr 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

Taylor, thank you for sharing your experience with us! We're happy to hear it went well working with Sylvia, Timothy, and our team. We truly appreciate your feedback.

April 24, 2026

My personal interactions with the dealership and the services have been EXTREMELY FRUSTRATING. They don't followup with what they commit to do, they fail to communicate back and continually reach on on More

by ian40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
for his name
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Apr 27, 2026 -

Phil Long Hyundai of Chapel Hills responded

Hello I sincerely apologize for the frustrating experience you’ve had with our dealership. This is not the level of service we aim to provide, and I completely understand your concerns. We take your feedback seriously and want to address these issues directly. I would like to connect you with our Service Manager, Andy Barela, who is available to help resolve any outstanding matters. You can reach him directly at 719-867-6652 or abarela@phillong.com We truly value your business and want to make this right. Thank you for bringing this to our attention, and we hope to restore your confidence in our team Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 23, 2026

Spot on with his answers and follow up after checking in. You want me to say For more words. Basically Thomas Cottingham is very attentive! More

by ENGINTECH
Recommend Dealer
Yes
Employees Worked With
Thomas Cottingham
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Apr 24, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience with your Hyundai Santa Cruz service. We’re pleased our team provided clear answers and thorough follow-up during your visit. We appreciate your trust and look forward to your next stop with us.

April 21, 2026

Great service, I was late but they still fit me in. Didn't have to wait long. More

by b3925
Recommend Dealer
Yes
Employees Worked With
I forgot her name, but she was very nice.
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Apr 21, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind words! We're so glad we could accommodate you, even with your late arrival. We always strive to provide quick and efficient service, and we're happy to hear that we met your expectations. We look forward to seeing you again soon! Let us know if you need anything else. 😊 Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 20, 2026

Always top notch. I've had my vehicles serviced here for years and will continue to do so. More

by LEECBROOKS
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your continued trust and loyalty over the years! We truly appreciate you choosing us for your vehicle service needs. It means a lot to our team to know we’ve consistently delivered a top-notch experience. We look forward to taking care of you and your vehicles for many more years to come! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

April 19, 2026

I felt my vehicle was there too long and the communication between Luis and myself could have been better. More

by Tkteske2
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Apr 20, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet expectations, particularly regarding the length of time your vehicle was in our care and the communication throughout the process. We understand how important timely updates are, and it’s clear we fell short in keeping you properly informed. Your comments about communication with Luis are being taken seriously, and we’ll be addressing this internally to ensure better clarity and consistency moving forward. We truly appreciate your patience and the opportunity to improve. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out to me directly. Thank you again for your honest feedback. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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