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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
670 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 670 reviews

January 30, 2026

No trouble There was no trouble with the maintenance and the Theim waiting and the courtesy that I was shown More

by Tntsexton1
Recommend Dealer
Yes
Employees Worked With
Liz
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Jan 31, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We’re happy to hear that your maintenance visit went smoothly and that our team provided courteous service with minimal wait time. We truly appreciate your feedback and look forward to assisting you again in the future. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 30, 2026

Great experience, been going there since they opened Virginia is just simply the best tech ever. More

by zanene4
Recommend Dealer
Yes
Employees Worked With
Virginia
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Jan 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your loyalty and for taking the time to leave us such a great review! We truly appreciate you being with us since day one. Virginia will be thrilled to hear your kind words—she takes a lot of pride in her work. We look forward to continuing to provide you with excellent service for many years to come! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 30, 2026

My car sat at the shop for more than 2 weeks and when we finally picked up the car, the issue was still not resolved, super frustrating More

by Lildave730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thai and his boss and a few others no one helpful
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Feb 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

Dave, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nadine J Bateman (719) 867-6721

January 30, 2026

Drew Barela is an excellent service manager! !! He is the kind or person ordinary farmers and ranchers are used to dealing with. He is a five star person to deal with, diligent and efficient. More

by WILLIAMS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Barela
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Jan 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Wayne, thank you so much for taking the time to share this wonderful feedback. We truly appreciate your kind words and your perspective. Drew Barela takes great pride in serving our customers with honesty, diligence, and efficiency, and your comments perfectly reflect the values we strive for every day. It means a great deal to know his integrity and work ethic stood out to you—especially given your years of experience. We’re grateful for your trust and your business, and we look forward to being here for you whenever you need us. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 30, 2026

Thank you for always being honest and assisting where you can. Kayleigh is my service advisor and is the best. I will be calling her anytime I need service on my car. Thank you. More

by EIELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh
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Jan 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! We truly appreciate your kind words and trust. Kayleigh will be thrilled to hear your feedback—she takes great pride in providing honest, top-notch service. We’re grateful to have her on our team and look forward to assisting you anytime you need service. Thanks again for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 28, 2026

Liz is good at what she does, knowledgeable, professional and is a good with customer interaction. More

by LYNDELLGIB
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jan 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

Lyndell, thank you for choosing Phil Long Hyundai of Chapel Hills. Your feedback and rating mean a lot to us. We're glad Liz was able to help, and we hope to see you again!

January 28, 2026

The staff was so helpful and made the buying process incredibly easy. Would recommend for any new or used car purchase! More

by ashleyrgaynor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff M, Dave R
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Jan 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Long Hyundai of Chapel Hills. We look forward to having you as one of our valued customers for many more years to come!

January 28, 2026

Our experience was great. Everyone was fantastic. But no one warned us about the insanely loud backup beeping on the Tucson. We were both VERY disappointed in that (government More

by rcross4
Recommend Dealer
No
Employees Worked With
Kira
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Jan 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience. We’re truly glad to hear that your overall visit was great and that our team took good care of you — that means a lot to us. That said, we completely understand your frustration regarding the backup beeping on the Tucson, and we’re sorry that this wasn’t clearly discussed beforehand. While the rear occupant alert/backup warning sound is a federally mandated safety feature and standardized by the manufacturer, we agree that the volume can be surprising and disappointing if you’re not expecting it. Thank you again for your honesty and for choosing us — we truly appreciate your business and hope to continue earning your trust. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 28, 2026

Was very happy to receive a follow-up call from Dave following my purchase. He knows how to provide customer service. More

by DRVFLOYD77
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave
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Jan 28, 2026 -

Phil Long Hyundai of Chapel Hills responded

It's fantastic to hear that Dave provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Phil Long Hyundai of Chapel Hills!

January 25, 2026

Friendly, fixed car amp problem. .. didn't like the upsell on maintenance needed I am done More

by jon_lisasmidt
Recommend Dealer
Yes
Report | Print
Jan 26, 2026 -

Phil Long Hyundai of Chapel Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jan 26, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience. We’re glad to hear our team was able to resolve the amplifier issue and that you found them friendly. We do apologize if the recommended maintenance came across as an upsell—that’s never our intention. Our goal is simply to inform our customers of any items that may need attention so you can make the decision that’s best for you. We truly appreciate your feedback, as it helps us improve how we communicate. If there’s anything we can do to assist you in the future, please don’t hesitate to reach out. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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