Phil Long Hyundai of Chapel Hills

My experiences here have always been great. Kayleigh is always exceptional and she went above and beyond this time. She helped me find out where a noise was come from and fixed it herself. She Kayleigh is always exceptional and she went above and beyond this time. She helped me find out where a noise was come from and fixed it herself. She then made sure to have a tech check all my lug nuts. More

Explained what needed to be done and what could wait Very understanding and helpful and informative understanding and helpful and informative More

They were kind and friendly and not pushy They worked with my budget. They understood if I couldn't buy a car with my budget. They understood if I couldn't buy a car More

Liz met me right away, led me to the waiting area and kept me updated. When the work was done, she walked me to my car. kept me updated. When the work was done, she walked me to my car. More

I am pleased with the ceramic coating the service center completed yesterday in the morning. completed yesterday in the morning. More

The service here was absolutely terrible! The service advisor directly told me that the damage was “not their problem” and made fun of my name. They repeatedly told me that my warranty claim The service advisor directly told me that the damage was “not their problem” and made fun of my name. They repeatedly told me that my warranty claim would not be covered and that it was a waste of their time to submit it, despite it having already been approved at a different dealership. The service advisor was rude and dismissive at every turn and the service director was not much better. The service advisor falsified information based on her opinion, resulting in a false denial of the claim. I ended up having to go through a BBB arbitration hearing to have the damage repaired under my warranty, 5 months later. The service here was an embarrassment to the entire corporation and I will never set foot in that dealership again. One star given because zero wasn’t an option. More

After servicing for wheel alignment, I suffered severe shimmying when braking for entire trip to Grand Junction and Back. Call and left message Friday with receptionist and have not heard back from Luis shimmying when braking for entire trip to Grand Junction and Back. Call and left message Friday with receptionist and have not heard back from Luis More

The salesperson was very helpful, knowledgeable and easy to talk to. They had no problem showing us a number of options and comparative pricing. The experience was low pressure. to talk to. They had no problem showing us a number of options and comparative pricing. The experience was low pressure. More

Kira was direct, polite, helpful, honest and very professional. We had a great experience. We will absolutely return to Phil Long Chapel Hills for future cars and all services. professional. We had a great experience. We will absolutely return to Phil Long Chapel Hills for future cars and all services. More

Friendly and knowledgeable staff. Nobody likes back and forth negotiations that keep you there until 10pm but we still came to an agreement and the deal was made. Nobody likes back and forth negotiations that keep you there until 10pm but we still came to an agreement and the deal was made. More