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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
724 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 724 reviews

June 02, 2026

Pretty fast and efficient. Offered me a very interesting maintenance plan Which I bought Good service More

by SILVIAPEACH1
Recommend Dealer
Yes
Employees Worked With
Virgínia
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June 01, 2026

Ty, like everyone else within the service department has been great to work with over the years. I would highly recommend your service department to anyone. More

by CHRISASCHWEIGER
Recommend Dealer
Yes
Employees Worked With
Ty
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Jun 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your kind words and continued trust in our service department! We're thrilled to hear that Ty and the rest of our team have consistently provided you with a great experience over the years. Your recommendation means a great deal to us, and we truly appreciate your loyalty. We look forward to continuing to serve you for many years to come. Thank you for being a valued customer! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

June 01, 2026

Service department was great. Their communication was above and beyond. I will continue to get my car serviced through them. More

by LILACSAREPRETTY
Recommend Dealer
Yes
Employees Worked With
Ty
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Jun 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We're thrilled to hear that our service team provided exceptional communication and made your visit a positive one. Delivering outstanding customer care is always our goal, and it's rewarding to know we earned your trust. We truly appreciate your continued business and look forward to assisting you with all your future service needs. Thank you for being a valued customer! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 31, 2026

Wonderful service great experience Dave was amazing and so was finical team got a great car for a great deal More

by BCGABEL20
Recommend Dealer
Yes
Employees Worked With
Dave Raines
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Jun 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for the 5-star rating and for recognizing our service and finance teams. We’re thrilled you’re enjoying your new Hyundai Elantra and that everything went smoothly.

Jun 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your wonderful review! We're thrilled to hear that you had such a great experience with us. Dave and our finance team work hard to ensure every customer receives exceptional service, and we're glad they helped you find the perfect vehicle at a great deal. We truly appreciate your business and your kind words. Congratulations on your new car, and please don't hesitate to reach out if there's anything we can assist you with in the future. Enjoy your new ride! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 31, 2026

Virginia was amazing! So nice and explained everything throughout the service appointment! They also rinsed off my car which I appreciated. More

by SLOPIC28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
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May 31, 2026 -

Phil Long Hyundai of Chapel Hills responded

It’s wonderful to hear our team kept you informed throughout your service and that the car rinse was helpful. We’re thrilled to have taken care of your Hyundai Tucson. Thank you for sharing your experience and for trusting us with your vehicle.

May 31, 2026

I took it in for an oil change. Took 2:20hrs. Then they noticed oil leaking. Took it in and repaired it. Got home and saw it was still leaking. Brought it back. They gave me a loane More

by Elizabeth.ikonen
Recommend Dealer
No
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Jun 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered during your recent service visit. We understand how disappointing it is to have to return multiple times for the same concern, especially after an oil leak was believed to be repaired. While we're glad a loaner vehicle was provided to minimize disruption, we recognize that the additional trips and extended service time did not meet the level of service we strive to provide. We would appreciate the opportunity to discuss your experience further and ensure all of your concerns have been fully addressed. Please contact our Service Manager, Andy Barela, directly at 719-867-6652 or abarela@phillong.com at your convenience. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to restore your confidence in our service department. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 30, 2026

I came in for a recall, but they did a complementary inspection and I really enjoyed the video taken to explain why they were suggesting that especially with the car not having much history at the deale More

by nick.jjones24
Recommend Dealer
Yes
Employees Worked With
Thomas
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May 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We're delighted to hear that you found the complimentary inspection and technician video helpful. Our goal is to provide transparency and clear explanations so our customers can make informed decisions about their vehicle's care, especially when we don't have an extensive service history to reference. It's great to know the video walkthrough helped explain our recommendations and added value to your visit. We appreciate your trust in our team and look forward to assisting you with any future service needs. Thank you for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 30, 2026

Everyone there was very professional, courteous and friendly. All updates were done on time. Finished More

by CEGIRISH
Recommend Dealer
Yes
Employees Worked With
Ty
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May 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We're delighted to hear that our team was professional, courteous, and friendly throughout your visit. Providing timely updates and completing work as promised are priorities for us, so it's great to know we met your expectations. We truly appreciate your business and look forward to assisting you again in the future. Thank you for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 30, 2026

Luis was great at communicating. Luis was so professional through the entire process. Give that guy a raise. More

by laurenslye14
Recommend Dealer
Yes
Employees Worked With
Luis
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May 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Luis provided excellent communication and professionalism throughout the entire process. He truly takes pride in delivering outstanding customer service, and it's wonderful to see his efforts recognized. We'll be sure to share your feedback with Luis and our leadership team. Thank you for choosing us, and we look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

May 29, 2026

Waited way too long for a oil change so it almost feels pointless to have an appointment More

by MINNIEMEGAN0803
Recommend Dealer
Yes
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May 29, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change appointment. We understand that scheduling an appointment comes with the expectation of timely service, and we're sorry we did not meet that expectation during your visit. Your time is valuable, and we appreciate you bringing this concern to our attention. We are reviewing our scheduling and service processes to help prevent delays like this in the future. We hope you'll give us another opportunity to provide the level of service you deserve. Please feel free to contact our service manager directly - Andy Barela 719-867-6652 or email him abarela@phillong.com Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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