Phil Long Glenwood Springs Subaru - Service Center

It is worth the over 100 mile drive to get my service work done at Phil Long in Glenwood Springs. work done at Phil Long in Glenwood Springs. More

Multi-decade client. Always consistent service, friendly and fair staff. Have driven Subarus for 30 years Always consistent service, friendly and fair staff. Have driven Subarus for 30 years More

The wait was pleasant. They were timely and very courteous. I give absolutely 5 stars. so thankful for their prompt courteous and detailed work on my vehicle. Love the pic They were timely and very courteous. I give absolutely 5 stars. so thankful for their prompt courteous and detailed work on my vehicle. Love the pics. More

they found a disconnected wire in my vehicle and fixed it. great to work them it. great to work them More

Well organized, clean, fast professional team. Communication is easy as well, friendly and informative. Thanks Communication is easy as well, friendly and informative. Thanks More

They are easy to communicate , very friendly, helpful and informative about all your car issues. informative about all your car issues. More

Got me in and out as promised. However, when I received the Estimate, the tech neglected to include the labor cost. My fault for not noticing. However, when I received the Estimate, the tech neglected to include the labor cost. My fault for not noticing. More

We bought our Outback from this dealership earlier this year. Took it in for the 1st oil change. At check-in bumper-to-bumper photos were taken of the vehicle. When we picked the car up three significant c year. Took it in for the 1st oil change. At check-in bumper-to-bumper photos were taken of the vehicle. When we picked the car up three significant cracks were visible on the windshield measuring approximately 5" each. Dealership claimed we must have had a chip that caused the cracks to appear during service. WHAT??? The dealership manager had the audacity to state "It's Colorado, everyone gets broken windshields". Odd that our 5 year old Mercedes SUV has never had a chip or crack. I should have checked reviews before having the vehicle serviced here. My bad never to be repeated. More

Their service department is terrible. They add services that you didn’t request and don’t complete the job you did request. They add services that you didn’t request and don’t complete the job you did request. More

Had an appointment at 9:30 to replace tires. Said I’d be waiting in the lobby getting some work done. They didn’t even start until 12:30 the paperwork literally had written across the top to do Said I’d be waiting in the lobby getting some work done. They didn’t even start until 12:30 the paperwork literally had written across the top to do at 12:30 and didn’t leave until 1:30. What’s the point of making an appointment then????? So ridiculous. Can’t keep staff at the service desks either, no one ever answers the phone you have to go in to get scheduled. And always seem to find some major fix that’s needed on one inspection then it passes with flying colors on the same item the following inspection without having fixed the supposed “problem”. Inventing issues perhaps to drum up business? Makes you wonder… Worst customer service ever. More