Phil Long Ford of Motor City

Nice Elantra but haven’t received the title. I even called 3 times and no one has helped me. Run around and being ignored by everyone I talk to called 3 times and no one has helped me. Run around and being ignored by everyone I talk to More

POOR service in online search of new vehicle. Wouldn't get back to me, they said they would, had to call them. Essentially sold a vehicle out from under me. Informed me that a vehicle was available, put d get back to me, they said they would, had to call them. Essentially sold a vehicle out from under me. Informed me that a vehicle was available, put down a deposit, got a call the next day, they told me it had sold. More

Salesman Robert Warner LIED...said bank deal was done, took our trade-in, and we drove off in new SUV...only to call 37 DAYS LATER to say bank deal failed!! General Manager Mike Ortiz admitted they sat o took our trade-in, and we drove off in new SUV...only to call 37 DAYS LATER to say bank deal failed!! General Manager Mike Ortiz admitted they sat on paperwork, should have done it faster, but could only say "sorry"...then offered to sale me another car!  (Why would I trust you again??) Thanks Phil Long, I'm now behind on a car payment with my trade-in that sat in your car lot for 37 days (by the way, it looked good on your used car website). You gave us our trade-in covered with 37 days of car lot dust, used car stickers, and window writing from the car lot. You couldn't even put our license plates back on for us before leaving!  What awesome customer service... HORRIBLE DEALERSHIP.  DO NOT BUY FROM THEM. Insult to injury...After all this, I received an email the day prior from Phil Long thanking me for purchasing my new car from them!  Wow...just wow... No worries, I went straight over to the Mazda lot across the street and purchased a car from Bob Penkhus... More

On 6/3/21 we took our Ford F250 to the Phil Long Motor City service department as after purchasing 2 batteries and an alternator the vehicle still would not start frequently. We were told by the service d City service department as after purchasing 2 batteries and an alternator the vehicle still would not start frequently. We were told by the service department that they discovered the issue and would have the warranty cover it. There were some issues with the warranty coverage but they got resolved after a week or so. Our truck had been in Phil Long’s possession this whole time. The week of 6/21/21 my husband went up to the dealer to check the status of the repair. He was told it wasn’t ready yet and it would be a few more days. He still hadn’t heard from the dealer a week later. On 6/29/21 he called the dealer and was told the vehicle was done and ready for pick up. He went to the dealership within hours of this phone call and paid for the repairs. They went to retrieve his vehicle but came back and stated they could not find the vehicle. My husband was at the dealer for a good 2 hours. It appeared that the vehicle had been stolen. The department manager did call and file a police report. A few things to note in speaking with the Phil Long employees: They do not know when the truck was taken as they do not have a daily procedure in place to ensure that all vehicles left in their care are accounted for. I was told they have too many vehicles to account for. They have no cameras or patrol service in the customer parking lot and the lot is left unattended and the gate is open during the day. There is a note on our invoice that states the vehicle left the dealership before recall repairs could be made. We never asked for recall repairs. When we asked the dealership employee about this, he stated the tech went to get the truck to work on the recall issues but couldn’t find the vehicle so he noted the account that the vehicle left the dealership, but didn’t tell anyone the truck was missing. If this note was already in the system and the vehicle had left the dealership, why now are we being told that the repairs are finished and the truck is ready to be picked up? I asked what date this happen but the employee I spoke with didn’t know. Phil Long’s final solution is for us to file a claim with our insurance, as they did their part by filing the police report. He stated since it is a comp claim it shouldn’t affect our rates. However, all claims may affect your rates and at the very least you may lose your claims free discount. I feel there were several missteps by Phil Long, namely not notifying us when it was discovered the truck was missing. This delay severely diminished the possibility of the vehicle being recovered as the truck is equipment with LoJack and could have possibly been located had we been notified that the truck was missing. Please also note that we were charged the $100 deductible for the work they said they did on the vehicle. More

I dealt with Emma via email in the purchase of this new 2020, Expedition, King Ranch, 4X4. We flew in from Amarillo and were met at the airport with our Expedition and we drove it to the dealership. It was 2020, Expedition, King Ranch, 4X4. We flew in from Amarillo and were met at the airport with our Expedition and we drove it to the dealership. It was raining and I asked Kenny to wipe down the vehicle as I wanted to see it clearly to assess any possible defects. In about 20 minutes they had the unit in a dry area and had it completely detailed. All of the staff were very friendly and immediately dealt with questions and concerns. The sale was a pleasant and timely experience. We will be looking to Phil Long Ford in our future purchases. More

I have rated this dealership a one only because I cannot rate a zero. We traded it in our Mercedes and paid cash for the balance for a car that was supposed to come with two key fobs. Upon delivery there wa rate a zero. We traded it in our Mercedes and paid cash for the balance for a car that was supposed to come with two key fobs. Upon delivery there was only one key fob. We called the manager who transferred us to finance, per finance we withheld $500 until the key fob was sent to us, At which time we would pay the remaining $500. The Lincoln representative along with my husband and I wrote this on the contract & all parties signed the contract. our check was cashed, they took our trad-in. We were later in formed that they would not be giving us a second key & we still owed $500, we were than informed by text, if we did not pay them The $500 they would come and take the car back. We found this to be threatening and rude. Not to mention wouldn’t that be Grandtheft auto… More

Gabriel and the whole team there at Phil Long Ford Motor City made my Bronco Sport purchase a seamless one. I would recommend this dealership to anyone interested in buying a new or used vehicle. City made my Bronco Sport purchase a seamless one. I would recommend this dealership to anyone interested in buying a new or used vehicle. More

Garbage service department, rude, did not take the time to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!! to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!! More

Phil Long Ford in Colorado Springs was a great dealer to work with when I purchased my new car. Nicole and Leah Jenkins were great! work with when I purchased my new car. Nicole and Leah Jenkins were great! More

Ken Tell has been great. I haven’t picked up the van yet, but so far the process has been easy and low key. Feel like I made a friend along the was as well. but so far the process has been easy and low key. Feel like I made a friend along the was as well. More