Phil Long Ford of Motor City

With JW's help I was put at great ease The only reason that I gave "good" for one of the above because our wait to get the paper work done was very long. Everyone was very apologetic for h The only reason that I gave "good" for one of the above because our wait to get the paper work done was very long. Everyone was very apologetic for having us to wait. Thank you. More

Kevin Sulham was great! We worked with Kevin Sulham when we needed to replace my old car, and he was diligent in helping us. He searched for various options, other venues, e We worked with Kevin Sulham when we needed to replace my old car, and he was diligent in helping us. He searched for various options, other venues, etc when we were looking for a gently used Ford Edge. We ended up buying a new Ford Edge and he helped with all the test drives, negotiating, etc. It was because of Kevin that we bought a car at this dealership. If you want a guy who will listen, and keep going until he finds what you're looking for in a car, Kevin is your guy. More

Amazing experience! Fantastic car buying experience! I couldn't ask for a better team to work with, they made the process seem easier and less stressful than anyone I hav Fantastic car buying experience! I couldn't ask for a better team to work with, they made the process seem easier and less stressful than anyone I have dealt with before! More

Phil Long makes it so easy! Working with Doug Hunter to purchase our 2015 Explorer proved to be a totally stress-free and friendly experience. Doug listened to what our goals we Working with Doug Hunter to purchase our 2015 Explorer proved to be a totally stress-free and friendly experience. Doug listened to what our goals were and went the extra mile to find the perfect vehicle to meet our needs. He carefully watched over the whole process, worked around our hectic schedules, he major concern was making sure we'd be happy with the vehicle. From our initial contact with Doug through the delivery of our new Explorer, the experience was an excellent one. More

This Internet Buying Is A Great Idea I've either purchased or leased sixteen new vehicles in the past and the back and forth negotiating was a real pain. And the average time spent negoti I've either purchased or leased sixteen new vehicles in the past and the back and forth negotiating was a real pain. And the average time spent negotiating on each vehicle was close to three or four hours. That is a lot of time spent, especially if you do it after work or on your day off when your time is at a premium. Why should it take so long to buy a car when you can go to a fast food restaurant and drive out with exactly what you want in about four minutes? I would seriously compare car buying with going to the dentist or preping for a colonoscopy. But, this Internet experience changed my whole opinion on car buying. I started out with emailing Crissy (Uptain-Egtvedt) and John (Barbour). My emails led me to believe that I could actually do most of the work here at home and save a whole lot of time. So, after doing my homework here, I went down to the dealership, more confident than in the past but still a little unsure of what would happen. The first person I spoke to was Tony (Hills) and he was a pleasure to work with. He found exactly the car I was looking for and helped me with the financing even though my credit was less than excellent. When Tony told me I was approved for the purchase I was nearly in tears. The next day I met John and he was outstanding too. John took me to my new car, sat with me inside, and explained all the features and benefits available after the sale. In the future I will definitely buy my next car this way. Thank you Crissy, Tony and John. You all made me feel welcome. You made me feel like a valued buyer and that is what customer service is all about. Oh, and I really enjoyed interacting with the big Newfoundland and filling his water bowl about every five minutes. More

My first Ford My overall experience at Phil Long of Motor City was excellent. I brought my 2015 Explorer from the internet team and I do believe that is the future My overall experience at Phil Long of Motor City was excellent. I brought my 2015 Explorer from the internet team and I do believe that is the future of car buying, anyway I was teamed up with Mr John Barbour. I explained to John what I was looking for and he set-up Explorers to view, anyway to make a long story short the Explorer I choose was right out side covered in snow. After I drove it I new that was the one. Now the fun starts haggling over the price and the trade-in, love it. Finally, the price was agreed to and I believe all parties felt good, I know I did. I returned the next day to finalize the financing and that was excellent as well. Appreciate the experience. More

Amazingly positive and happy experience. What an easy, stress-free, friendly experience this was. Jesi Vogl was able to move mountains not only get me into a quality car, but to put me in a What an easy, stress-free, friendly experience this was. Jesi Vogl was able to move mountains not only get me into a quality car, but to put me in a brand new car. Cruz expressed his approval as he watched over the proceedings. But I was worried about financing. Ted Sykes was able to finance me for considerably less than the amount we had first agree upon - with perks that I never anticipated. He is the reason that I am driving a new car because he made it happen. Eric Haynes taught me the specifics about the electronics, and familiarizing me with the car. It was truly a team effort to put me in a new car, and I can't begin to tell you how much it meant to me. More

Love our Transit Connect! We recently had the opportunity to write a grant for a vehicle for our non - profit. After explaining our needs to Eric Haynes at Phile Long Ford, h We recently had the opportunity to write a grant for a vehicle for our non - profit. After explaining our needs to Eric Haynes at Phile Long Ford, he immediately had a solution. We are so excited to now be the proud owners of a Transit Connect Van and this will be absolutely perfect for us. Eric was very helpful and easy to work with. I'd receommend him (and Phil Long Ford of Motor City) to anyone. More

Great Attention To All Details We recently had an excellent experience with Tim Locke. Mr. Locke was professional, patient and very knowledgeable of the vehicles we considered. Af We recently had an excellent experience with Tim Locke. Mr. Locke was professional, patient and very knowledgeable of the vehicles we considered. After making our purchase he familiarized us with each part of the vehicle technology options and helped us set it up. We give him the highest marks! More