Phil Long Ford of Motor City

fess up to mistakes My husband took his jeep here to get something fixed. Afterwards he noticed that there was something wrong. He took it to another shop first thing the My husband took his jeep here to get something fixed. Afterwards he noticed that there was something wrong. He took it to another shop first thing the next morning, since phil long is closed on Sundays. He had to leave the car there because it was UNSAFE to drive. A bolt on the breakpad went "missing" and the brake started sliding on the wheel....this caused the wheel to be unrepairable and we had to spend $1000 on new tires! Phil longs manager reply? It's not their fault, we have no proof, but he'll give us a gift card that's worth more than the bolt....we ended up getting 2 movie tickets....SERIOUSLY? apparently this is how dealerships deal will their own mistakes now! We're $1000 poorer and my husband could've been in a horrible accident and all we got wad some xxxx movie tickets. Worst dealership ever! More

OUTSTANDING EXPERIENCE Best experience I have ever had buying a car. No run around straight forward and my sales man, Phil Long, was flat out great! Would recommend to every Best experience I have ever had buying a car. No run around straight forward and my sales man, Phil Long, was flat out great! Would recommend to everyone I know! More

I'm a believer! I had to have my transition in my Ford replaced. Being an expensive fix, Phil Long Ford employee Jeff Wing walked my through the process, helped me fi I had to have my transition in my Ford replaced. Being an expensive fix, Phil Long Ford employee Jeff Wing walked my through the process, helped me find discounts, and saved me a lot of money. Typically I wouldnt consider going back to a dealer because of higher costs but Jeff's service has made me a believer in Phil Long Ford! More

Anthony Escalante was EXCELLENT!!!So helpful and friendly Anthony was so patient and helpful to us. He spent the entire day searching for exactly what we were looking for. We will most certainly use him again Anthony was so patient and helpful to us. He spent the entire day searching for exactly what we were looking for. We will most certainly use him again. Thank you sooo sooo much!! More

2014 F150 After searching on my own for the right truck to fit our schools needs, I called Phil Long Ford. They found the right truck at the right price within After searching on my own for the right truck to fit our schools needs, I called Phil Long Ford. They found the right truck at the right price within hours. Great Job! More

Awesome Experience! Jesi Vogl is amazing, she actually listened to my needs and helped me get out of a previous bad car situation. She gave me peace of mind about the edg Jesi Vogl is amazing, she actually listened to my needs and helped me get out of a previous bad car situation. She gave me peace of mind about the edge that we chose. I enjoyed my experience at Phil Long and now I have a vehicle that my daughter and I will be safe in for years to come. If you need a new car go see Jesi she's great!!! More

Excellent place to buy a car! Excellent place to buy a car. Tracy Hall walked me through the steps carefully and could not have gotten better service. This is the 2nd vehicle I h Excellent place to buy a car. Tracy Hall walked me through the steps carefully and could not have gotten better service. This is the 2nd vehicle I have bought at Phil Long Ford Motor City and hope Tracy will be there when my new beautiful Fusion is ready to retire!!! Thank you Tracy for making a stressful process so easy and positive. I recommend you to everyone!! Thank you, Ellen Morse More

Cared much more than the dealership that sold me my car! I was frustrated at a different dealership that ignored me months after I bought a car (competitor P). After several calls to the competition and no c I was frustrated at a different dealership that ignored me months after I bought a car (competitor P). After several calls to the competition and no call back, I looked up these folks at Phil Long Ford/Lincoln, and not only did they say come visit right now, I was treated like I was important, as if they were my personal concierge. Jordan answered the phone and had me speak to John Crisp. Once I arrived, I already made my mind up this dealership was always going to have my business, exclusively. There is a saying about first impressions, and as busy as they were, and I did not purchase originally from them, they still did an extensive warranty checkup at no cost. My original dealer wanted me to come in at 7am, wait in line with the mob, and no one cared, plus they were going to charge me upfront $120 or so. Once I met John Crisp at the Lincoln dealership, he did not let me out of his sight, updated me, and I have so many good things to say about them, there is simply not enough room to write it all in this box. It is like being in a small town where everyone helps you..Give these folks a visit, they push for 100% satisfaction, not 90%. More

Great customer service Erik VaVelzen went above and beyond to make this experience worth it. He clearly explained the process, I used truexar and their website to find him. Erik VaVelzen went above and beyond to make this experience worth it. He clearly explained the process, I used truexar and their website to find him. This guy is amazing. Call him. More

Go see John Barbour for Transit Wagons! I recently purchased a 15 passenger, extended, dual-wheel Ford Transit Wagon from John Barbour at Phil Long Ford in Motor City. It was a special orde I recently purchased a 15 passenger, extended, dual-wheel Ford Transit Wagon from John Barbour at Phil Long Ford in Motor City. It was a special order and arrived exactly as ordered. John knows a lot about the Transit Wagons and can help you with your purchase decisions. He has excellent customer service and attention to detail. More