Phil Long Ford of Motor City

Excellent! I am working in CO Springs for 4 months and my Escape was unfortunately totaled in an accident. I have no friends or family in the area to assist me I am working in CO Springs for 4 months and my Escape was unfortunately totaled in an accident. I have no friends or family in the area to assist me with the car buying process, but when I walked into Phil Long Ford, I knew that I had made a good decision. Tim Locke, my salesperson, was very knowledgable, courteous, and honest in answering any questions that I had. He and the other staff members at Phil Long Ford made me feel comfortable in and uncomfortable situation. :) More

No brain damage here! Well I have purchased a few cars in my day. Many of us have. I wasn't looking for financing and I wasn't looking to be "sold". I was looking for a cas Well I have purchased a few cars in my day. Many of us have. I wasn't looking for financing and I wasn't looking to be "sold". I was looking for a cash buy for truck that met my needs as well as my preferences and I wasn't going to be fish hooked into anything. My salesman, Kevin Sulham, read me loud and clear. He took time to explain the vehicles I was interested in without overselling. I like that. I wasn't aware of all the new features and technology in the new generation of trucks. WOW, this isn't my old 2002 F250. Very impressed. What questions Kevin didn't know the exact answer to, though it was only one as I recall, he snapped to and found the right person to answer it. He didn't BS me. I like that! Professional, listened to me, and ultimately met my needs. I can't ask for more. I'm m satisfied. More

My Ford F-150 purchase Working with Jenner and Mark Barton was a great experience. They helped us to remain cost conscience and still get a fantastic truck. A great experien Working with Jenner and Mark Barton was a great experience. They helped us to remain cost conscience and still get a fantastic truck. A great experience for both of us. Thanks for a great team. More

Multiple Terrible Experiences Phil Long Service Department is incompetent, slow, and overpriced. Managers and Service Advisors are unwilling to correct mistakes or compensate cust Phil Long Service Department is incompetent, slow, and overpriced. Managers and Service Advisors are unwilling to correct mistakes or compensate customers for service faults/deficiencies. WORST OF ALL THEY DON'T LISTEN TO CUSTOMERS. I strongly recommend using anyone other than Phil Long for simple and complex maintenance needs. I purchased a 2013 ford fiesta and had to have the timing belt replaced. After getting the belt replaced I noticed a grinding noise when I started the car. I took it to Phil Long and they looked at everything except the timing belt after I adamantly requested, multiple times, that they examine the timing belt. $1000 and 2 weeks later they had not fixed the car or looked at what I asked them to. I ended up selling the car at a significant loss to myself. During the course of that process I purchased a maintenance book in order to save money on a diagnostic. The book included free oil changes. I assumed they would be able to do a simple oil change with out messing anything up and did not want to waste money. I took my 2013 Dodge Ram (20,000 mi) in. I got it back an hour later and the truck would not start. The service advisor and manager implied and explicitly said that this was all coincidental, even though I had no previous issues with the truck whatsoever. They did not cover the full cost of the rental car. Nor did they have the expertise to correct the issue they had caused. I had to work with a different dealership in order to get the truck fixed, costing me time and money. Save yourself time, money and frustration and don't use Phil Long service department. More

Amazing. I went to the dealership with the intention of a title for title trade. after an hour of looking at vehicles I didn't want; we found one that I wanted I went to the dealership with the intention of a title for title trade. after an hour of looking at vehicles I didn't want; we found one that I wanted BADLY!!!! Drew made no guarantees dues to my situation that it would be a title for title trade (which I knew). However, I am unemployed so financing would be a tricky thing. Drew, Mark, Mike, and Dave busted their butts to get me in the exact car I wanted. Drew didn't try to get me in a car I didn't want and he never pressured me at all in any way. After more than 24 hours of calling in favors and pleading with banks to approve me; I drove off the lots with the PERFECT car at the PERFECT price. I will not buy a car at any other dealership in Colorado. The whole team that helped me has my greatest thanks and appreciation. More

JASON COWAN WAS BEYOND AWESOME Jason was great! I could have never imagined someone to actually care about his customer's car buying experience as he did. He literally stayed with Jason was great! I could have never imagined someone to actually care about his customer's car buying experience as he did. He literally stayed with us through the entire process. He takes pride in what he does and that is very appreciated. He not only stayed with us past closing, but he came in on his day off just to stay with me while my car was detailed. When I took my car in for a recall, he came to my work and picked me up, then made sure that my car was properly fueled and ready to go. I would recommend him to everyone I know. More

Thanks Richard and Dave!! Richard and Dave both deserve a pat on the back and a cold beverage after the ringer I put them through! Richard helped guide me through the process o Richard and Dave both deserve a pat on the back and a cold beverage after the ringer I put them through! Richard helped guide me through the process of picking out a new truck. He was patient with my questions and strived to make sure I was getting the best truck got my money. Dave, the finance guru lead me through the process of figuring out the best loan for my situation. He explained everything and answered all my questions. Go see these guys!! More

Helpful salesman and sales manager We bought a 2-year old Lincoln MKX from these guys and have nothing but good to say about our experience. No pressure, it was totally our decision. K We bought a 2-year old Lincoln MKX from these guys and have nothing but good to say about our experience. No pressure, it was totally our decision. Knowledgable presentation and great follow-up from Terry Albrecht our salesman. Easy payment arrangements worked out by sales manager Mike Gonzalez. From start to finish we were treated respectfully. The fruit-infused ice water on the sales floor is worth the trip! We love our car and appreciate Phil Long. More

Excellent Car Buying Experience I arrived at Phil Long Ford after doing extensive research online. I knew exactly what I was looking for and had a list of cars I wanted to be shown. I arrived at Phil Long Ford after doing extensive research online. I knew exactly what I was looking for and had a list of cars I wanted to be shown. Jesi was more than accomadating in helping me find the right vehicle for my family. There was no pressure or hassle. She showed me numerous cars and took her time making me feel valued. It was an excellent over all experience and my family and I are very pleased with the Ford Flex we purchased. More

Best buying experience ever After having been in the market for a few months. I decided to this dealership a try. Best decision ever. James Washington was very helpful and made s After having been in the market for a few months. I decided to this dealership a try. Best decision ever. James Washington was very helpful and made sure I recieved the most money for my trade. Previously I had been offered from $1500.00 to $2500.00 in other dealerships, but he got me $4000.00. The comunication during the buying process was also excellent, he answered any questions I had quickly and professionaly. More