Phil Long Ford of Motor City

Truck leak "fix" still having issues The experience started with my service rep not getting my rental car when I requested. I had to take extra time out of my day to force the Service Dep The experience started with my service rep not getting my rental car when I requested. I had to take extra time out of my day to force the Service Department to make the rental car company provide a car. Little to no Customer Services. My truck had a leak, water come inside on both sides. "fixed" per Service team... it was even "tested". Spent over $350. Still not fixed... Ford or the service department have yet to offer any kind of solution. I am a Ford guy so I'm going to continue to buy Ford but NEVER from Phil Long Ford. To make my experience worse with Phil Long. When I bought the truck. Phil Long of Denver REFUSED to honor their own TV ads and give me 1000 over book. I actually got 1000 less the book rate for my trade-in. Buy from any one in Colorado but Phil Long!! More

Love our dealer and brand new suv I would recommend Ronald Mortimer at Phil Long Ford Motor City to anyone! He was very kind, not too pushy, gave us all the time we needed and did his I would recommend Ronald Mortimer at Phil Long Ford Motor City to anyone! He was very kind, not too pushy, gave us all the time we needed and did his very best to give us what we wanted and we got it!:) More

trade-in for an f150 I came to the dealership with minimal intentions to buy an F150 that day. However, after working with Mike Jefferies as our salesman at the Phil Long I came to the dealership with minimal intentions to buy an F150 that day. However, after working with Mike Jefferies as our salesman at the Phil Long dealership, he helped make the experience wonderful. He informed me of all the capabilities and safety features the F150 has and gave us a great deal. I would recommend him to any military family who is looking for a great deal and comfortable, stress-free vehicle buying experience! More

Great people, great service We were 1,000 miles from home on vacation when we got a warning message in our Lincoln MKX. We suspected the battery. We went to Phil Long Ford Linco We were 1,000 miles from home on vacation when we got a warning message in our Lincoln MKX. We suspected the battery. We went to Phil Long Ford Lincoln and John Crisp bent over backwards to help us. He ran a diagnostic and it showed the battery needed replacing. He called a technician and he replaced the battery. We were in and out in about an hour. As this was covered under warranty we didn't have to pay anything. Everyone was very nice and we couldn't have been treated any better had we bought the car from them. Thank goodness for their kindness to strangers. More

absolutely awesome Thank you John Barbour and Phil long Ford. You are the best. we "had " a 2014 dodge 1500 with 18000 miles on it. We were on vacation in Colorado an Thank you John Barbour and Phil long Ford. You are the best. we "had " a 2014 dodge 1500 with 18000 miles on it. We were on vacation in Colorado and the Dodge died on us. The Dodge dealers were unable to accommodate us. John was able to get us into a beautiful F150 that allowed us to make a safe trip home. John and Phil long ford are the "best". thank you. More

Customer No Service Should have read the reviews first. Hated it. Talked to Daniel over lunch and told him what kind of truck I was looking at. So we made an appointment Should have read the reviews first. Hated it. Talked to Daniel over lunch and told him what kind of truck I was looking at. So we made an appointment for after 5, giving him some time to do some research. He did nothing to prepare for the appointment. The truck did not exist and they had me wait an hour and a half to test drive a commercial vehicle. They said they would match any dealer price only after offering $4000 below POOR book on your trade Kelby Was good More

Could not ask for better Service and got a great deal too Daniel Hernholm did a super job not only getting the truck I wanted but went the extra mile to get me a great deal. Daniel along with the other staff Daniel Hernholm did a super job not only getting the truck I wanted but went the extra mile to get me a great deal. Daniel along with the other staff at Phil Long Motor city bent over backwards to get me into the vehicle I wanted at a great price. More

Michael Hoskins Michael did a fantastic job getting us into the car we wanted and at the price we wanted. We were on a time crunch and Michael hustled up and down the Michael did a fantastic job getting us into the car we wanted and at the price we wanted. We were on a time crunch and Michael hustled up and down the lot for us. I would do business with him again and recommend him to other families. More

Mike Hoskins is AWESOME! I went to Phil Long of Motor City knowing exactly what I wanted. Mike Hoskins was extremely helpful and he found me the exact truck I was looking for I went to Phil Long of Motor City knowing exactly what I wanted. Mike Hoskins was extremely helpful and he found me the exact truck I was looking for. The experience was great and I have a beautiful truck! Thanks Mike for everything! More

Very happy! We purchased our 2015 Escape this week after much deliberation. The team of Mike Jefferies and Derrick Jordan were very helpful and patient with our p We purchased our 2015 Escape this week after much deliberation. The team of Mike Jefferies and Derrick Jordan were very helpful and patient with our problem solving and decision making process as a family. Even though Mike is new to Phil Long, he was caring and very thorough of our needs in a new auto purchase. Thanks, for the help,guys! More