Phil Long Ford of Motor City

If there was less than 1 star, that's what I'd give!! My first experience with the service center was back in September 2014 when I bought a vehicle (not through them). I took it to Phil Long for an align My first experience with the service center was back in September 2014 when I bought a vehicle (not through them). I took it to Phil Long for an alignment and they talked me into their coupon book. Found out that my cruise control had a recall on it so I took it in. They kept it for two days and didn't fix a thing. So I took it back again. I had an appointment at 7:00 am on a Friday, when I dropped it off they asked if I would like to stay or have them call when it was ready and I said they could just call. 5:00 came around and I still hadn't heard anything so I called them. The woman said that my tech couldn't diagnose the problem so they were going to need to keep it over night, ok no big deal. Then I called around 2:00 Saturday (still no word) and the woman stated that my tech WAS'NT WORKING so they'd have it through the weekend!!! Monday I called and called and I couldn't get through so I just went in to talk to the guy who stated that he wasn't even working Friday or Saturday so my car just sat there for no reason with not one person to take a look at it. He stated that it was the steering wheel and it needed to be replaced. He stated it would take him until the next day to finish. I called the next day and again, couldn't get through to him so again I drove in. This time he was saying it wasn't the steering wheel after all but it was definitely the brake sensor and that he would call when it was finished. Next day, Wednesday came around and once again he wouldn't answer his phone or return my calls. So again I drove in completely irate at such unprofessional-ism ready to drive my car away no matter what he said. Of course it was not the brake sensor and I said that I was not paying them a dime and on a positive note they agreed. I went home and googled my problem, found out it was the clock spring and fixed the thing myself. Finally I have all of these oil changes through that book I bought from them so I decided to use one before I took my kids to Arizona. (this apt. was with Patrick) After I drove off the lot my check engine light was on! I was finished with them. I took it to Advanced to have the code read and they said it was the MAF sensor. Which I found odd because it was completely replaced a few weeks prior. After looking into the housing the MAF sensor was unplugged!! There was no reason what so ever for their techs to be in there during an oil change!! When I got home I saw oil leaking from the filter which was not even on all the way. These guys are crooked and don't know what they are doing. I am lucky I am somewhat mechanically inclined and know when someone is trying to take advantage of me. Screw their stupid book and all I have left in it because I wont be back. More

horrible service on vacations 900 mile from called for service extended warranty 100,000 mile car to have lady said I didn't have reservation couldn't help till Frida on vacations 900 mile from called for service extended warranty 100,000 mile car to have lady said I didn't have reservation couldn't help till Friday some time this is 10 am Monday she didn't care that we were on vacation drove ford for over 30 years worse service department I've encountered with any service at any ford dealer from Missouri they treat people that way ,I would have any thing to do with mickey mouse kind of dealer would last in Missouri ,FOUND GREAT SHOP IN MANITOU AUTO SERVICE INC WALL IN 15 MIN LATER THEY WHEN GOT TRUCK PUT IT RIGHT IN SHOP GOT PART GAVE ME A CAR FREE TO USE WHEN THUR GARDEN GOD ATE LUNCH TRUCK READY WE FINISH OUR VACTIONS HAD GOOD TIME TO SOME WHO DONT MIND HELP CUSTOMERS OUT BETTER HARD FORD IN THAT AREA IF YOU WANT SERVICE ASK FOR SUPERVISOR THEY WOULDNT GET ON PHONE BAD WOMEN DIDNT CATCH NAME WHEN SHE YOU RESERVACTION HARD TO DO 900 MILES AWAY AND DONT KNOW TRUCK GOING TO BREAK DOWN More

Go See Tom Griffin People make a dealership. We returned to Phil Long Ford in Motor City because of Tom Griffin. We purchased our 2013 Escape from Tom in 2012. After People make a dealership. We returned to Phil Long Ford in Motor City because of Tom Griffin. We purchased our 2013 Escape from Tom in 2012. After years of great service, we wanted something a little bigger, and we decided on a new Explorer. The ONLY person we wanted to purchase our new Explorer through was Tom Griffin. We could have gone anywhere but chose to stay with Tom and Phil Long in Motor City. Tom is great to talk to... Lot's of information and no pressure. We had A TON of questions and Tom was always willing to answer them on the spot or return call if he had to get the answer. Since we were purchasing a 2016, our questions kept coming and so did the answers. After the deal, we were pleased to work with Ted Sykes in the finance department. Tom was straight forward and again answered all of our questions. He went over each of the extended maintenance and warranty offers we asked about and got us a great rate!! Tom and Ted are a great team! This is what car buying should be like!! More

Justin Zayas deserves your business too. Phil Long Ford at Motor City wanted our business enough to call me with a plan that would work into my busy schedule. They came to my office and drop Phil Long Ford at Motor City wanted our business enough to call me with a plan that would work into my busy schedule. They came to my office and dropped of the car I was interested in and took my trade in for appraisal. I did my test drive by taking them back their vehicle, they had the appraisal ready when I arrived. Justin was knowledgeable but humble, making the conversation very professional not like a "used car salesman". I will send my friends and family back to him. More

Great service I was at another dealership and they wouldn't help me get the truck I wanted so I called Tom and he got everything put together in no time for me even I was at another dealership and they wouldn't help me get the truck I wanted so I called Tom and he got everything put together in no time for me even when I thought it couldn't happen. I bought a 2015 Toyota Tacoma from him with only 35 miles on it. More

Love our new Escape! This was the second car we have purchased from Phil Long through Ken Wright. Four years ago, we bought a used vehicle and were pleased with both the This was the second car we have purchased from Phil Long through Ken Wright. Four years ago, we bought a used vehicle and were pleased with both the car and sales rep Ken Wright. So, when we were looking for another car, we went back to Phil Long and were happy to find that Ken was still there and able to work with us. We weren't sure whether we would go with a pre-owned or a new vehicle, so Ken patiently showed us a number of options. He listened to what we thought was important, and didn't rush us or pressure us to make a decision. When we finally did decide on a new Escape, Ken worked hard to make a deal "happen" that we could handle. Ken is a patient, friendly and knowledgeable guy who is easy to work with. We would definitely recommend him. More

Service Department has lost its mojo I've usually had good experiences at this service department but today it seems they were either in a bad biorythm or they really have gone down hill I've usually had good experiences at this service department but today it seems they were either in a bad biorythm or they really have gone down hill since my prior visits. I arrived at about 9:30 to visit the Quick-lane for an oil change. Long line of cars so there was a little bit of a wait - no problem really. When they finally got to me I asked them about the $10 rebate for "the works" oil change service and they told me they no longer have that. I thought that interesting since just before going to the dealer I looked the offer specifically on their website and had printed the offer. I showed the offer to the service manager but he responded by saying "I don't care what it says you will pay $39.95 and we don't have a rebate". I told him I would speak with his manager. His response was "Fine". After my hunting down the department manager and asking him about the rebate he said "oh yes, you get that by mailing in the info to Ford". That is what I was looking for in an answer, how do I get that offered rebate. He was close to right but not entirely. Seems by going to the My Ford website you can also submit the rebate directly without using mail at all. Another interesting thing was the car was not returned to me until 12:00, so about 2.5 hours after I arrived but the paperwork they gave me says it was completed at 10:48 - was that correct and they just had me sit there for another hour and 15 minutes for my health or was that just a made up time? Also on their paperwork they have someones phone number - not mine, and some made up email address, also not mine. Why is that? Lastly after I paid my bill to an admin and got my keys; apparently all the service managers were gone to lunch so no one to discuss my vehicle with, I then opened my car door to find a substantial amount of grease on the drivers seat. I wish I had taken a photo. I had to chase down an employee to help me clean it up as I wasn't about to sit in it. They also parked the car in mud so as I drove off the mud was flying up on the car and I had to stop to check what was wrong it was making so much noise. I feared they left the lug nuts off or something was hanging out the bottom of the passenger door. Nothing other than mud. Nice touch. What this combination of events tells me as a customer is that Phil Long Ford could not care less If I were a satisfied customer - just if I pay the bill and then be off with you... If one does not care about the customer they won't return and truth is I have to drive a little too far and out of my way to be mistreated by a "service" department. There are just too many service departments who do want me as a customer to waste time with this one. More

SUPER-SUPER-SUPER I WENT INTO THE DEALERSHIP AFTER RECEIVING A RETURN CALL FROM ERIC HAYNES WHO IS A NEWER CAR SALESMAN AT PHIL LONG FORD. I WAS GREETED IN A VERY KIND I WENT INTO THE DEALERSHIP AFTER RECEIVING A RETURN CALL FROM ERIC HAYNES WHO IS A NEWER CAR SALESMAN AT PHIL LONG FORD. I WAS GREETED IN A VERY KIND WAY BY ALL OF THE SALESMAN AS I PASSED THROUGH THE BUILDING ON MY WAY TO MR. HAYNES. THE FEELING WAS VERY WARMING. MR HAYNES WAS AN OUTSTANDING SALESMAN IN AND WHILE HANDLING MY AUTO PURCHASE. I TOLD HIM WHAT I NEEDED AND WANTED UP FRONT AND HE STAYED WITH ME ME UNTIL HE MADE IT HAPPEN AND I WAS ABLE TO LEAVE THE DEALERSHIP WITH AN AUTO I WAS HAPPY WITH PURCHASING!! TO PHIL LONG FORD AND ESPECIALLY ERIC HAYNES I'D LIKE TO SAY THANK YOU SOOOOOOOOOOOO VERY, VERY MUCH!!!! YOU MADE ME HAPPY. More

Got the truck I wanted Ken is great. It took some doing but he found exactly what I was looking for. Ken was good at listening. The seta the retaining tacks were fixed. It t Ken is great. It took some doing but he found exactly what I was looking for. Ken was good at listening. The seta the retaining tacks were fixed. It took an extra day but the truck looked great. More

Friendly, Courteous and very professinal staff John Barbour is one of the best salesman. He helped us in every step of the way to find the best deal we could ever have. He even took his time to sho John Barbour is one of the best salesman. He helped us in every step of the way to find the best deal we could ever have. He even took his time to show the complicated details in my awesome new Ford F-150 truck. Very professional and insures customer satisfaction is his goal and that no questions go unanswered and as far as getting things done John Babour makes it happen a great asset to the Ford Motor Company and Phil Long dealership. More