Phil Long Ford of Motor City

Great Dealership We just leased a Lincoln and it was the best experience ever!!!!! Robert Strange guided us through the whole process with knowledge and without pressu We just leased a Lincoln and it was the best experience ever!!!!! Robert Strange guided us through the whole process with knowledge and without pressure. Him and his superiors made this the best car buying experience we had. Not only do we recommend the dealership and especially Robert Strange but we will get our next car there as well. Thank you Lincoln team. More

Pleasant buying experience with Ron My wife and I just bought a 2015 F-150 and from the moment we walked into the dealership everyone was really helpful and pleasant. Once we got hooked My wife and I just bought a 2015 F-150 and from the moment we walked into the dealership everyone was really helpful and pleasant. Once we got hooked up with Ron he made the buying experience as painless and enjoyable as possible. There was no pressure selling just an enjoyable time looking at the different F-150 models until Ron found us the one we liked. He and his manager worked with us on the price until we reached a price that satisfied us. I would highly recommend Ron and the rest of the staff at Phil Long Ford at Motor City. More

Thanks for your honesty JD JD was wonderful. Never pushy and very helpful. If he didn't know an answer to a question he was honest and went to find someone who did. Thanks JD. JD was wonderful. Never pushy and very helpful. If he didn't know an answer to a question he was honest and went to find someone who did. Thanks JD. More

Patient, non-pressuring service! My wife and I bought a car there last week. After having some frustrating and down right rude service from a couple of other competitor dealerships, My wife and I bought a car there last week. After having some frustrating and down right rude service from a couple of other competitor dealerships, it was a relief to get some good service. Jesi Vogl was the sales person and she was honest and upfront. No pressure or other sales tactics. Dave Leiker, finance manager, is a miracle worker. We were able to get into a better vehicle than expected. There was no judgement on their part. They were patient and thorough. Car was detailed prior to our departure. Much better detail job than I have ever received anywhere else. No complaints! More

Definitely will be back for more This dealership is great! Phil long and the rest of the staff went above and beyond to get me the best car and deal! I definitely would recommend Phil This dealership is great! Phil long and the rest of the staff went above and beyond to get me the best car and deal! I definitely would recommend Phil Long Ford of Motor City! More

Less than I experience at any Ford Dealèrship. I brought my daughters vehicle in for an oil chagrin and was asked if I had an appointment. I responded no and asked if that was an issue and was asur I brought my daughters vehicle in for an oil chagrin and was asked if I had an appointment. I responded no and asked if that was an issue and was asure no, that they would get me right in. 2 hours later my vehicle is still not finished and if I hadn't asked at one hour and forty-five minutes no one would have spoken to me still. I've had my vehicles serviced by Ford all over the country in the past forty years. This is the worst I've ever been treated. More

awesome customer service I bought two Lincoln MKC's last October. They have been in the shop several times over the last 11 months. John Crisp & Tracy Hall & Aaron Captain , s I bought two Lincoln MKC's last October. They have been in the shop several times over the last 11 months. John Crisp & Tracy Hall & Aaron Captain , service advisors & service manager, have treated me & my wife with respect & professionalism each and every time we are in the dealership. Every time I am given a loaner car that is the of same options and price range as the car is that I am turning in for service. They work with my schedule and are sympathetic to our needs and wants and listen and tentatively no matter how small or my new our questions. If they cannot give me an answer to any questions I'm asking they make calls and give me the appropriate answers promptly . The communication is stellar on what is happening, what is being worked on, and the timelines expected for the repairs to be made. More

If there was less than 1 star, that's what I'd give!! My first experience with the service center was back in September 2014 when I bought a vehicle (not through them). I took it to Phil Long for an align My first experience with the service center was back in September 2014 when I bought a vehicle (not through them). I took it to Phil Long for an alignment and they talked me into their coupon book. Found out that my cruise control had a recall on it so I took it in. They kept it for two days and didn't fix a thing. So I took it back again. I had an appointment at 7:00 am on a Friday, when I dropped it off they asked if I would like to stay or have them call when it was ready and I said they could just call. 5:00 came around and I still hadn't heard anything so I called them. The woman said that my tech couldn't diagnose the problem so they were going to need to keep it over night, ok no big deal. Then I called around 2:00 Saturday (still no word) and the woman stated that my tech WAS'NT WORKING so they'd have it through the weekend!!! Monday I called and called and I couldn't get through so I just went in to talk to the guy who stated that he wasn't even working Friday or Saturday so my car just sat there for no reason with not one person to take a look at it. He stated that it was the steering wheel and it needed to be replaced. He stated it would take him until the next day to finish. I called the next day and again, couldn't get through to him so again I drove in. This time he was saying it wasn't the steering wheel after all but it was definitely the brake sensor and that he would call when it was finished. Next day, Wednesday came around and once again he wouldn't answer his phone or return my calls. So again I drove in completely irate at such unprofessional-ism ready to drive my car away no matter what he said. Of course it was not the brake sensor and I said that I was not paying them a dime and on a positive note they agreed. I went home and googled my problem, found out it was the clock spring and fixed the thing myself. Finally I have all of these oil changes through that book I bought from them so I decided to use one before I took my kids to Arizona. (this apt. was with Patrick) After I drove off the lot my check engine light was on! I was finished with them. I took it to Advanced to have the code read and they said it was the MAF sensor. Which I found odd because it was completely replaced a few weeks prior. After looking into the housing the MAF sensor was unplugged!! There was no reason what so ever for their techs to be in there during an oil change!! When I got home I saw oil leaking from the filter which was not even on all the way. These guys are crooked and don't know what they are doing. I am lucky I am somewhat mechanically inclined and know when someone is trying to take advantage of me. Screw their stupid book and all I have left in it because I wont be back. More

Always helpful! Tony Hills and Dave Leiker were both extremely friendly. They seemed to understand our financial situation without any judgement. Furthermore, they ev Tony Hills and Dave Leiker were both extremely friendly. They seemed to understand our financial situation without any judgement. Furthermore, they even figured out a way to get us into a vehicle we actually wanted with a very small deposit! Thank you to all the staff at the bargain corner. More

horrible service on vacations 900 mile from called for service extended warranty 100,000 mile car to have lady said I didn't have reservation couldn't help till Frida on vacations 900 mile from called for service extended warranty 100,000 mile car to have lady said I didn't have reservation couldn't help till Friday some time this is 10 am Monday she didn't care that we were on vacation drove ford for over 30 years worse service department I've encountered with any service at any ford dealer from Missouri they treat people that way ,I would have any thing to do with mickey mouse kind of dealer would last in Missouri ,FOUND GREAT SHOP IN MANITOU AUTO SERVICE INC WALL IN 15 MIN LATER THEY WHEN GOT TRUCK PUT IT RIGHT IN SHOP GOT PART GAVE ME A CAR FREE TO USE WHEN THUR GARDEN GOD ATE LUNCH TRUCK READY WE FINISH OUR VACTIONS HAD GOOD TIME TO SOME WHO DONT MIND HELP CUSTOMERS OUT BETTER HARD FORD IN THAT AREA IF YOU WANT SERVICE ASK FOR SUPERVISOR THEY WOULDNT GET ON PHONE BAD WOMEN DIDNT CATCH NAME WHEN SHE YOU RESERVACTION HARD TO DO 900 MILES AWAY AND DONT KNOW TRUCK GOING TO BREAK DOWN More