Phil Long Ford of Motor City

incomplete service / unresponsive customer care I recently moved from Arizona to Denver, and thus looking for a good quality dealership in the metro area as I was very happy with my 5-star dealershi I recently moved from Arizona to Denver, and thus looking for a good quality dealership in the metro area as I was very happy with my 5-star dealership in Scottsdale; I selected Phil Long. As I had a very small repair to do, I asked QuickLane if they could do that too or at least provide me with a quote (I mentioned this when calling the for an appointment). When I got the ca back, nobody approached me to explain what was done, what they found or provided information about my small request. The only thing the admin girls did was take my credit card and pointed me to my car. The document I was handed, did contain some information on an oil change and air filter, but other than that mostly upselling topics like tires (which btw can go at least another year). But nothing on some other basic checks I would expect to be done during a like brake fluid. The biggest topic missing is my requested repair/quote, and even worse nothing about the 3 recalls that Ford-USA informed me about. I have reached out now 3 times to the maintenance department/dealership on why I wasn't informed from their side on the required recall work, quote and why that couldn't have been done in 1 day; after 3+ weeks still no answer. I now think I have to make a second appointment to get all of the other required maintenance done, but guess it will be somewhere else.....gave their customer care 1 more week to respond. I'm planning to buy a new car in Feb/Mar 2016, and customer care is one of the major consideration on where I will do that. So far, Phil Long has disappointment me in that department severely, doubt any discount will compensate that. The experience of my wife at Volvo was significantly better (granted more expensive), perhaps should go back to European cars again. More

Jessica Vogl Jessica is an amazing young lady who went the extra length to help me find a vehicle that met my needs. Her professionalism and knowledge has me recom Jessica is an amazing young lady who went the extra length to help me find a vehicle that met my needs. Her professionalism and knowledge has me recommending the dealership to anyone and everyone. Thank you so much for the outstanding service. More

Joey Lindsey We bought a used. Joey Lindsey was our sales consultant. She is very good at helping you through the process. Very engaged and helpfull. Nice experien We bought a used. Joey Lindsey was our sales consultant. She is very good at helping you through the process. Very engaged and helpfull. Nice experience for us. More

JD found me the car i wanted I was pleased with the speed in which JD found me the Honda Pilot I wanted and worked with me to get a price I was comfortable with. I was pleased with the speed in which JD found me the Honda Pilot I wanted and worked with me to get a price I was comfortable with. More

Awesome Team of Folks I went to the event at the world arena this weekend, not even sure if I would trade my vehicle in. Robert Strange was a huge help with walking me thro I went to the event at the world arena this weekend, not even sure if I would trade my vehicle in. Robert Strange was a huge help with walking me through the lot of vehicles and discussing what my interests were. He definitely made me feel comfortable about the experience and I never felt pressured to buy, which is very reassuring. I did end up trading in my vehicle, and was happy with the whole transaction. Robert and Jeff were awesome. I thank you guys for everything. I'm very happy with my truck. More

Service right away. Went to Phil Long Lincoln because I had to jump start my car. I explained the urgency of getting my car back as I had another appoint at noon. Tracy Went to Phil Long Lincoln because I had to jump start my car. I explained the urgency of getting my car back as I had another appoint at noon. Tracy and John immediately brought my car in. They stated they they would get a technician to look at it as soon as he finished working on another vehicle. Talked about happiness when they replaced my battery and quickly returned my car to me, long before noon. Thank you Tracy/John and technician for the hustle!!! More

Amazing The staff was very helpful and courteous. We had a great experience buying and highly recommend the dealership. Our salesman Tom was wonderful to work The staff was very helpful and courteous. We had a great experience buying and highly recommend the dealership. Our salesman Tom was wonderful to work with as was Ben in financing. This was the best experience we have ever had purchasing a car. Thanks Tom, Ben and Phil Long. More

Lexus rx330 Ron Mortimer (salesman) was absolutely great to work with. No games, no wasted time. I will send anyone who asks me to see Ron when looking to purchas Ron Mortimer (salesman) was absolutely great to work with. No games, no wasted time. I will send anyone who asks me to see Ron when looking to purchase either a new or used car. Great job, Ron! More

Ask for Phil Long Phil Long made buying my car a pleasant and informative experience; he found the car that was perfect for me. Phil Long was very patient and helpful Phil Long made buying my car a pleasant and informative experience; he found the car that was perfect for me. Phil Long was very patient and helpful in finding a 2016 Ford Escape within my budget. Thanks to the Service, Sales and Finance staff, and especially Phil Long. My car needed repairs and I considered buying a newer car, but wasn't sure I could afford what I thought I wanted. I'm a very happy customer and highly recommend Phil Long Ford of Motor City. More

My purchase of a 2015 F150 Platinum Ken Wright my Salesman was on point, Did not try to sell me something I didn't want but found what I wanted. He took all my request and desires for wh Ken Wright my Salesman was on point, Did not try to sell me something I didn't want but found what I wanted. He took all my request and desires for what I wanted added. I would send people to Ken but would make sure that the Sales managers hosed me on the things I wanted. Regardless of condition of my trade the deal was set as both Ken and myself thought but when it came down to signing none of it was there and then there was no room to add it. They caved on the DVD players but not he Bed cover or the Bug guard. SO if you buy here make sure everything is in the deal prior to agreeing to anything. Don't think they added to it because they say "its a Deal" And say hi to Cruz he is awesome!! More