Phil Long Ford of Motor City

Trade-in, with a 1 year old I called ahead after having a bad experience with Audi. I wanted to know what Lincoln could offer me on an a trade for a particular MKC. I anticipated I called ahead after having a bad experience with Audi. I wanted to know what Lincoln could offer me on an a trade for a particular MKC. I anticipated a quick visit bc I had called ahead and knew what I wanted. Well, forget that. Salesman must be trained in dragging it out and have a knack for letting you know how hard they're working. The entire process from arrival to leaving was 4.5 hours - ridiculous. I had my 1 year old with me and managed him while dealing with the annoying back and forth from not just one salesman, but another employee who never introduced himself and tried to insult me and bully me into numbers I didn't agree with. When I packed it up and started to leave, what do you know, they came around. Then, they send me an email asking for a review....here ya go! I should say Ted in Finance was great. More

I Drove Off In The Car I Absolutely Loved! Jesi Vogl, Logan Thomas, and John Barbour were such amazing sales consultant. They were very friendly, reliable, and confident. They were also very pa Jesi Vogl, Logan Thomas, and John Barbour were such amazing sales consultant. They were very friendly, reliable, and confident. They were also very patience with me and helping me get into the vehicle I absolutely loved! More

Purchasing 2 new vehicles The staff my wife and I dealt with were awesome! We were looking to purchase 2 vehicles, trade in 2 vehicles and get the best deal possible. We were a The staff my wife and I dealt with were awesome! We were looking to purchase 2 vehicles, trade in 2 vehicles and get the best deal possible. We were able to get out of 2 twelve year old vehicles and into a 2015 focus and a 2011 CPO F-150. Our sales representative, JW, was awesome. He helped us look at several vehicles we were interested in, and was with us to the end on the day we signed all of our paperwork, it was late and everyone was tired. He worked directly with Derek Ullrich, the sales director, whom worked with us to get us into the right vehicles for our family size and needs, and helped get us the best deals possible. EXCELLENT customer service, and all of the staff I encountered were friendly and helpful. More

Purchased a new vehicle Robert was amazing. He was efficient, professional, courteous, and willing to do whatever it took to meet my car buying needs. Thank you for making th Robert was amazing. He was efficient, professional, courteous, and willing to do whatever it took to meet my car buying needs. Thank you for making this process seamless and for supporting me through this process. More

Great staff, looking out for your best interest Mr. Barbour and the rest of the staff at Phil Long Ford of Motor City were more than helpful and very professional during my recent visit and purchase Mr. Barbour and the rest of the staff at Phil Long Ford of Motor City were more than helpful and very professional during my recent visit and purchase of my new vehicle. John went above and beyond his job to get me in the vehicle that was right for me. I would highly recommend this group of individuals for next purchase! More

Great help in buying our new car My wife and I just moved to Colorado Springs, and left her older car behind. Eric was extremely helpful in explaining the features of her new car, mak My wife and I just moved to Colorado Springs, and left her older car behind. Eric was extremely helpful in explaining the features of her new car, making sure she understood what she was buying, and making her comfortable before pulling out of the lot after the purchase. I think we test drove every mid and full-size SUV before finally buying a Ford Edge. So, we worked with quite a few salesmen at different dealerships, and Eric really stood out with his knowledge and explanation of the different models, trim levels, and features. We were very impressed and pleased with our experience overall. More

Left with the vehicle and deal that I wanted Eric Haynes did a great job helping me find a vehicle that was right for me. He was very patient and listened to my needs. When I finally decided on a Eric Haynes did a great job helping me find a vehicle that was right for me. He was very patient and listened to my needs. When I finally decided on a vehicle, Ted Sykes did a wonderful job getting us financed and out the door in a timely manner. More

Awesome team to work with. Great group of guys to work with. Answered all my questions and found a pickup I wanted in a short amount of time. Thanks again. Will be back to pu Great group of guys to work with. Answered all my questions and found a pickup I wanted in a short amount of time. Thanks again. Will be back to purchase another truck in three years. More

Found the truck I wanted Jessica Vogl was able to help me find the truck I was looking. She and her college listened to what I wanted and were able to help me fine it. Jessica Vogl was able to help me find the truck I was looking. She and her college listened to what I wanted and were able to help me fine it. More

incomplete service / unresponsive customer care I recently moved from Arizona to Denver, and thus looking for a good quality dealership in the metro area as I was very happy with my 5-star dealershi I recently moved from Arizona to Denver, and thus looking for a good quality dealership in the metro area as I was very happy with my 5-star dealership in Scottsdale; I selected Phil Long. As I had a very small repair to do, I asked QuickLane if they could do that too or at least provide me with a quote (I mentioned this when calling the for an appointment). When I got the ca back, nobody approached me to explain what was done, what they found or provided information about my small request. The only thing the admin girls did was take my credit card and pointed me to my car. The document I was handed, did contain some information on an oil change and air filter, but other than that mostly upselling topics like tires (which btw can go at least another year). But nothing on some other basic checks I would expect to be done during a like brake fluid. The biggest topic missing is my requested repair/quote, and even worse nothing about the 3 recalls that Ford-USA informed me about. I have reached out now 3 times to the maintenance department/dealership on why I wasn't informed from their side on the required recall work, quote and why that couldn't have been done in 1 day; after 3+ weeks still no answer. I now think I have to make a second appointment to get all of the other required maintenance done, but guess it will be somewhere else.....gave their customer care 1 more week to respond. I'm planning to buy a new car in Feb/Mar 2016, and customer care is one of the major consideration on where I will do that. So far, Phil Long has disappointment me in that department severely, doubt any discount will compensate that. The experience of my wife at Volvo was significantly better (granted more expensive), perhaps should go back to European cars again. More