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Phil Long Ford of Motor City
Colorado Springs, CO
669 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 669 reviews
March 09, 2016
Always Great Service This was warranty work and I was given a loaner vehicle while the work was done. They also completed a required upgrade to the internal modem which sa This was warranty work and I was given a loaner vehicle while the work was done. They also completed a required upgrade to the internal modem which saved me another service visit. More
by BernieHerpin
Employees Worked With
John , Tracy Hall
March 01, 2016
Happy With My New Car We worked with Jason "Ajax" Casler to buy our new car. He was very friendly and responsive to our needs during the buying process. I felt that he wa We worked with Jason "Ajax" Casler to buy our new car. He was very friendly and responsive to our needs during the buying process. I felt that he was honest with me when negotiating for the car which I appreciated. More
by Repeat Ford Owner
Employees Worked With
Jason Casler, Cruz .
February 22, 2016
Excellent car buying experience Daniel was great! We came in last minute as a walk in and he was very helpful. He got us into two preowned vehicles and made the process a breeze. I w Daniel was great! We came in last minute as a walk in and he was very helpful. He got us into two preowned vehicles and made the process a breeze. I would recommend Daniel to anyone looking to buy a vehicle. More
by AZB
Employees Worked With
Daniel Rankin, Aziz Beziou
February 20, 2016
Relaxing Experience My husband and I made our first car purchase together and it was a relaxing experience. We felt comfortable making our decisions and were able to come My husband and I made our first car purchase together and it was a relaxing experience. We felt comfortable making our decisions and were able to come to an affordable purchase that works best for our family. Thanks to Craig! More
by New Ford Owner
Employees Worked With
Craig Billings- 5, Derek Ullrich, Dave Leiker
February 18, 2016
Worst experience ever! My husband and I had our explorer get some work done by the service department here which choose to put in a part in my vehicle which has caused mult My husband and I had our explorer get some work done by the service department here which choose to put in a part in my vehicle which has caused multiple systems to short out and stop working to include: A/C, heater, Navigation, Bluetooth, Radio, Essentially everything. I have called in multiple times to try to get my car fixed, as well as having my husband call down there which is an employee in the group. After calling for about a month or so, we were finally told that someone ordered and installed a part that isn't OEM which is what caused the problem. They tried telling me it was my phone at first, but after hounding them we get told the truth. I am afraid to drive my car, how do I know something else wont short out causing an accident with my family in the car? It has gradually gotten worse over the past few months and its at the point where my vehicle didn't even start this morning. At the very least, this dealership should be buying me out of my current vehicle. I loved my explorer, but needless to say I will no longer purchase another FORD!!! More
by 7431Araia
Employees Worked With
Service department
February 18, 2016
Great Experience This was our first purchase with Phil Long and we very much enjoyed the service that we received. Every member within the dealership was courteous, p This was our first purchase with Phil Long and we very much enjoyed the service that we received. Every member within the dealership was courteous, professional and willing to help. Our salesman, (Lee) was fantastic and the manager (Jeff) made the entire process easy and "pain free". Awesome job and awesome experience! More
by JaysonBennett
Employees Worked With
Lee Hammond , Jeff "J.D." Bentley
February 16, 2016
Horrible Experience Had a horrible experience. Dealt with John Barbour as my Sales rep. He was nice but the truck was not as they say serviced properly before it should b Had a horrible experience. Dealt with John Barbour as my Sales rep. He was nice but the truck was not as they say serviced properly before it should be sold. We agreed on a prize of $374/month. It was not detailed or anything. And we were not able to sign the papers the day we got the truck but instead were told that they would contact us within a day or two to let us know when we could come sign the papers. We waited a day and a half and they did not so we called and they said the paperwork was still not ready. They called the next evening and we went in. As we start dealing with the financial rep our agreed upon price of $374 had all of a sudden been raised to $414 which we said we couldn't afford. They proceded to tell us that if we wanted to return the truck we would owe them money for miles put on the truck and days leased of the vehicle. Around $500. Even though it was their fault it took so long to get the paperwork complete and the only miles put on the truck were from and to the dealership. All being said finally agreed upon a price after some arguing. Now a year later due to their lack of fixing problems with the vehicle that they never disclosed my truck now needs worth $1301.55 of repairs. I need my brakes replaced ($360.77) after only a year of owning it, my rack and pinion is in need of replaced which is $681.74 bearing and seals need replaced ata cost of $258.74. These kinda of repairs after owning this vehicle after a year are ridiculous. If Phil Long would of serviced it properly before selling I would not be having these problem. My advice is save your money and go somewhere else instead of dealing with a company as dishonest as this one. More
by Frankrenth
Employees Worked With
John Barbour
February 16, 2016
Sales Eric Haynes asked what I wanted, then set out to achieve that! He was very professional and accommodating. He worked to get close to my payment goal. Eric Haynes asked what I wanted, then set out to achieve that! He was very professional and accommodating. He worked to get close to my payment goal. Very knowledgeable about the vehicle, and educated me to all its features! Great experience! More
by Carlsonb
Employees Worked With
Eric Haynes
February 11, 2016
flex :) We have lived in Colorado Springs for 5 years, we've been using Phil long for about 4. We have bought 3 cars now from this dealership and I have enjoy We have lived in Colorado Springs for 5 years, we've been using Phil long for about 4. We have bought 3 cars now from this dealership and I have enjoyed every experience. John Barbour has always made sure we were comfortable and treated us like family every time. Even though we're moving out of state I wouldn't hesitate to come back just for Phil long because of the professionalism and kindness we've always received. Thank you so much for the cars! More
by cjordan
Employees Worked With
John Barbour
January 23, 2016
Sale and Service I was in a really tough spot with the jeep I had. I owed more on it than what it was worth and I went into ford because my friend recommended them for I was in a really tough spot with the jeep I had. I owed more on it than what it was worth and I went into ford because my friend recommended them for me. I signed for a car and I had buyers remorse almost immediately because of the car payment and my budget and I called Craig and said hey I can't afford this and they battled it out for me to get me a better deal with the same car I had wanted previously and I would say it was a great experience and he is very nice and sweet and truly cares. Great place to go! More
by KatieLas25
Employees Worked With
Craig Billings
