Phil Long Ford of Motor City

Ford Truck Great experience with John Barbour who worked hard to find the best truck for us. We got all what was looking for. It was pleasure to work with him. B Great experience with John Barbour who worked hard to find the best truck for us. We got all what was looking for. It was pleasure to work with him. Best quality service, 100% satisfaction. More

Found the perfect truck on the first stop. Jim Love was helping on Motor City from Chapel Hills. He greeted us in the parking lot and listened to our wish list. We found a 2011 Ranger on the lo Jim Love was helping on Motor City from Chapel Hills. He greeted us in the parking lot and listened to our wish list. We found a 2011 Ranger on the lot that checked every item we desired. I offered to put a deposit on the truck and was told I could take it home for the night. The next day we did all the paperwork and it now has a new home. Jim answered every question and smoothed the process for us. Another great buying experience from Phil Long Ford. More

2017 Mustang purchase I was helped by Mr C French, salesman at Phil long. He was excellent and friendly in his presentation to sell us an auto. He was completely availab I was helped by Mr C French, salesman at Phil long. He was excellent and friendly in his presentation to sell us an auto. He was completely available for my purchase for the entire process. The process took about 8 days. I requested a special auto and he immediately started trying to locate one, he did and i was sold. Phil long needs to keep this type of personality and train others who are not professional in what they sell. More

Worst service experience and service lost my keys Worst service experience ever. To start with, you walk in and he service advisers all try to avoid eye contact so they don't have to help you, leaving Worst service experience ever. To start with, you walk in and he service advisers all try to avoid eye contact so they don't have to help you, leaving you standing awkwardly for an unnecessary amount of time. The problem I brought it in for was not fixed because they could not find the leak a week earlier they told me was there. The grand finale- I show up to pick up my car and am kept waiting for 30 min. When I ask why- they can't find my keys. I thankfully had my spares but it took 4 calls to the MANAGERs and 3 days before they called me back, finally saying they found my keys. I will not go back More

Great experience Bought a truck last week from internet sales person Reed Huling. We did everything on line, via text or phone. Reed made it easy and honest. Price was Bought a truck last week from internet sales person Reed Huling. We did everything on line, via text or phone. Reed made it easy and honest. Price was fair and allowance for trade good. Reed is a member of the Phil Long Motor City team and did an outstanding job working with us to stay within our budget and finding the vehicle we needed and wanted. No hassles and no worries. What Reed said he backed up with a professional, friendly demeanor and trustworthy approach. From time of contact to the time we picked up the truck was 4 days. Really great way to buy a truck. Thanks Reed. Mike and Maryellen Naughton More

No customer service I have purchased 3 new vehicles from Phil long ford motor city. The buying experience is absolutely amazing with this dealership. They help with every I have purchased 3 new vehicles from Phil long ford motor city. The buying experience is absolutely amazing with this dealership. They help with everything they can. The service center on the other hand has been the worst experience ever the 3 times I have tried to use them. They have 0 customer service. It's so bad I would rather pay for my own oil change than use their free changes. The first oil change they left the under car protector loose and it fell off while driving. At 5000 miles they tried to upsell a cabin air filter, battery service and a engine air filter than got pissed when I said no. The manual didn't recomended replacement until xx miles. I had a flat tire and they said I had to leave the vehicle even though it was already on the spare. They said it could take up to 3 days if it was under warrenty and I could walk down the street and rent a car if needed. It is just complete xx. They are lucky I love the Ford brand because the service is almost bad enough to make me switch. More

Worst service ever I have been waiting for 4 months for them to receive a part in to fixate recall on my vehicle. The magic day finally comes and after they start the re I have been waiting for 4 months for them to receive a part in to fixate recall on my vehicle. The magic day finally comes and after they start the repairs they discover they have ordered the wrong part. Now I have to x number of days until Ford finishes building a new part. Thanks for the great service. More

GREAT SERVICE THEY TOOK GREAT CARE OF US, WE SHOWED UP 3 MINUTES BEFORE THEY CLOSED SATURDAY NIGHT AND STAYED LATE TO HELP US WITH NO PRESSURE TO LEAVE. ANSWERED AL THEY TOOK GREAT CARE OF US, WE SHOWED UP 3 MINUTES BEFORE THEY CLOSED SATURDAY NIGHT AND STAYED LATE TO HELP US WITH NO PRESSURE TO LEAVE. ANSWERED ALL OF OUR QUESTIONS, WE CAME ON MONDAY AND PURCHASED A NEW MKZ. THANKS TO ALL WHO HELPED. More

Outstanding Sales and Service - Thanks! I bought a truck from James at Phil Long Motor City (not Chapel Hills) this week. James did an outstanding job. He was friendly, answered all my que I bought a truck from James at Phil Long Motor City (not Chapel Hills) this week. James did an outstanding job. He was friendly, answered all my questions well, he was attentive, and very helpful with all my concerns. Often you go to a dealership and feel like they're simply trying to fleece you for every cent they can. This was the complete opposite of my experience at Phil Long Motor city (NOT Chapel Hills Phil Long). There were perhaps a couple of questions James didn't have a readily available answer but he always found out for me. As a consumer, price is always a concern. The folks from James on up to Mr Barton the President worked with me and we came up with what I thought was a great and fair price. They double checked to ensure I had all the available rebates and discounts. The day following the purchase I had an additional concern which James and others researched for me and helped give me peace of mind about my purchase. They are a business and have to make money at the end of the day or they don't stay in business. Some dealerships though see the customer as someone to be fleeced without regard to any future business. Not so with the folks at Phil Long Motor City. I will be highly recommending them to my friends in the future. They treated me with respect, as a friend, and someone they want to do business with in the future. Thanks James (you too Derrick!) for taking care of me and making my purchase at your dealership a great and pleasant experience! More

Great people A big thanks to all the people who helped me with my trade ins and the purchase of a new Trk / a really great team of people/ thanks A big thanks to all the people who helped me with my trade ins and the purchase of a new Trk / a really great team of people/ thanks More