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Phil Long Ford of Motor City
Colorado Springs, CO
668 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 668 reviews
October 24, 2022
The experience with Austin and the Phil Long team has been fantastic. Dealing with them through the Covid and supply chain issues we have been waiting for this Raptor 37 deal to get done for over a year. been fantastic. Dealing with them through the Covid and supply chain issues we have been waiting for this Raptor 37 deal to get done for over a year. I am traveling from Alaska to the East Coast and enroute...trading for the new truck. The team has worked their magic over the phone and email and have been very prompt with information and instruction, couldn't have been treated any better!! More
by shermant9
Employees Worked With
Austin Hambelton
October 21, 2022
UPDATE: It has now been nearly three weeks and still no payment. It appears I can't be cut a check unless they have a title in hand. BUT, they can put the vehicle on their front line and on their website f payment. It appears I can't be cut a check unless they have a title in hand. BUT, they can put the vehicle on their front line and on their website for sale before they have a title. Seems pretty shady and like a big middle finger to me. Take your business anywhere else. Astoundingly unprofessional from the start. I had an appointment, with an email confirmation, and when I arrived they had no record of it and weren't ready for me. I sold Phil Long my vehicle on a Saturday, didn't leave with a check as accounting was closed, so I was told I would have one Monday-Wednesday at the latest. What they failed to say, was that they won't cut a check on a vehicle with a lien until they receive the title. I have sold vehicles with a lien to dealers before and have always left with a check in hand, one earlier this year, and same for a buddy that sold his with a lien. It's now been almost two weeks with next to zero communication and no check (they've had the vehicle in their possession this whole time). Nothing but empty promises that "we're doing everything we can to expedite this process." Upon questioning why I couldn't be cut a check I was given nothing but half-assed shady dealership excuses. If I had traded my vehicle instead of selling it I could have left with the new vehicle before they received the title to my original vehicle. If I had purchased a vehicle I seriously doubt I could taken the vehicle home and given them an empty promise and an IOU that I'd pay them for the vehicle eventually. Overall an absolutely horrendous experience that is, unfortunately, still ongoing. Take your business somewhere with competent employees that are at the very least honest and upfront about the transaction process. It's abhorrent that the bar has been set so low for dealerships, and Phil Long still can't reach it. My Vehicle is now on their front line, and on their website for sale, all before I have a check for it. It seems they can't cut a check without a title, but they can sell it without a title. More
by Andy
Employees Worked With
Michael Acuna, Chris Manaois
October 18, 2022
Buying an Explorer from Phil Long Ford Motor City was an incredible experience. The entire team was knowledgeable, efficient, well-informed and made the buying process really enjoyable. incredible experience. The entire team was knowledgeable, efficient, well-informed and made the buying process really enjoyable. More
by cblakely
Employees Worked With
Curtis Snyder, Ted Sykes, Mark Barton, Cruz .
August 02, 2022
Mark Britland was my service manager for my repair to fix the suspension and steering stabilizer. What a great guy! Not only did he track (every day) the status of a long-awaited repair part, he regula the suspension and steering stabilizer. What a great guy! Not only did he track (every day) the status of a long-awaited repair part, he regularly called me with updates to let me know he hadn't forgotten me. As soon as the part arrived, he called me immediately and got me in as soon as I was able to be there. He also gave me some great safety suggestions to help until the part was available. My truck, even though it is a 2019 model, drives like a brand-new truck again! I live in Monument, and even though driving to the Motor City location adds 40 minutes to my round-trip, I will always sacrifice my time to work with an outstanding professional like Mark Britland! More
by Bucklansford
Employees Worked With
Mark Britland
August 01, 2022
I ordered a Mach-E online which is newer and rarer. Leah, my salesperson, was very knowledgeable of these cars. She was also very cheerful and let me test drive even though the sale wasn't going to hap Leah, my salesperson, was very knowledgeable of these cars. She was also very cheerful and let me test drive even though the sale wasn't going to happen for 4 months. When the time came to make the transaction, she was very helpful and straight-forward. I was a great experience. BTW, when the car arrived, it had some over-spray on it from the factory or transit. They let me know and fixed it. When I got it, I couldn't see where it was. No hassle and they cared that I got my car and that I was happy with it. More
by jharvey
Employees Worked With
Leah Jenkins 5 stars, Ted Sykes
July 15, 2022
We worked with this dealership on a commercial order and felt like we were continuously strung along. Instead of our rep calling or emailing us with updates, we were the ones reaching out trying to figure o felt like we were continuously strung along. Instead of our rep calling or emailing us with updates, we were the ones reaching out trying to figure out why things were delayed. They frequently said their systems were insufficient at providing up to date info and yet wouldn't think outside the box to help us out. I actually ended up making a contact at the ford plant myself after they told me there was no way I'd get through... She was more helpful than our local dealers. Overall, the commercial department was OK, but definitely won't go the extra mile to help you out. More
by CCO
Employees Worked With
Adam
