Phil Long Ford of Motor City

Pleasent to work with walked in met John told him what I wanted we searched there inventory could not find what I wanted John and I went back sat down told him what I wante walked in met John told him what I wanted we searched there inventory could not find what I wanted John and I went back sat down told him what I wanted he located it brought it down the next day and now I am the proud owner of a new truck with everything I wanted not like most dealerships that try to stuff you into something they want you to buy instead of what you want. Thanks so much for your help John! More

Reversed loan after credit pull, "we missed it"! Disgusting, the truth will be revealed! I wish to not review this dealership as I have nothing good to say about it or Ford Motor Credit Financing. Disgusting, the truth will be revealed! I wish to not review this dealership as I have nothing good to say about it or Ford Motor Credit Financing. More

Quick and painless Helpful quick and easy got a great deal on the vehicle I wanted great customer service. I would recommend this dealership to all friends and family. Helpful quick and easy got a great deal on the vehicle I wanted great customer service. I would recommend this dealership to all friends and family. More

I Wish I Could This Were Positive I had a 9:15 am oil change appointment today, and upon arrival, 10 minutes early, I ended up waiting until 9:20 to be seen for my check-in. After I w I had a 9:15 am oil change appointment today, and upon arrival, 10 minutes early, I ended up waiting until 9:20 to be seen for my check-in. After I was checked in, I was then told that my simple oil change would be over two hours. I understand that they can be busy, so I ask for a shuttle back to work; after over an hour, no shuttle. I mentioned my wait for the shuttle to the service folks... "Sorry 'bout that". Shuttle driver comes up and asks me if I need a ride a minute later. So, if I'm waiting for a two hour service, no shuttle for over an hour, does it make sense for that shuttle driver to take me to my office when I'm going to be called(telling me my oil change is done) when I get there? Tell me why I made an appointment? More

Great Service Matt was my service representative and Harold was the technician. They both provided Grade "A" Service and made sure that they understood my concern Matt was my service representative and Harold was the technician. They both provided Grade "A" Service and made sure that they understood my concerns, verified and addressed my concerns. Harold, after completing the service explained every thing he serviced. Matt, made sure my warranty was covered and ensured that all services was completed More

A most enjoyable and rewarding experience. I want to thank John Barbour for making my car buying a truly memorable event. His professionalism, respect, and courtesy made me feel totally at eas I want to thank John Barbour for making my car buying a truly memorable event. His professionalism, respect, and courtesy made me feel totally at ease. The entire staff at Phil Long Ford responded to my needs and the end product exceeded my requirements and was within my budget. I congratulate the management for the great staff....and the great product they represent. Thanks guys! Jan Perry Esten More

Excellent service I came in to look at a vehicle and Eric Haynes assisted me. Eric is very easy going, ensured all my questions were answered and was very courteous an I came in to look at a vehicle and Eric Haynes assisted me. Eric is very easy going, ensured all my questions were answered and was very courteous and professional throughout the purchasing process. More

Excellent Service with Chris Frencl Thank you for your wonderful service. If your looking for a new vehicle Chris Frencl is the guy to see. He went above and beyond. Thank you for your wonderful service. If your looking for a new vehicle Chris Frencl is the guy to see. He went above and beyond. More

The management cut and run when he needed to stay. I had a problem with a switched vehicle from internet sales. When Barton needed to correct the problem he went on a "road trip and the salesman was o I had a problem with a switched vehicle from internet sales. When Barton needed to correct the problem he went on a "road trip and the salesman was on a day off or not in the office: so I have been unable to contact them. Last week I was called about the matter by someone else and told they would get back to me yesterday. No reply and so now that they are shrewd enough not to give out e-mail addresses I am forced to have Cynthia H Coffman the Colorado Attorney General and Llisa Madigan the Illinois Attorney General because it is an internet and interstate sale.., take this matter in their hands. Something that maybe could have been handled in a timely manner will now see a swift and massive retaliation and no one will be left behind. More

Superb Customer Service I had the pleasure of working with Daniel Rankin and I've never had a better car-buying experience until now. He had me at ease the entire time. No pr I had the pleasure of working with Daniel Rankin and I've never had a better car-buying experience until now. He had me at ease the entire time. No pressure. Answered all my questions/concerns. No gimmicks or hassle. Superb customer service and I would recommend him to another friend. Awesome experience!! More