Phil Long Ford of Motor City

Best Experience Ever! Went in to get services done to my car. Was tired of it. Hated what I was driving. Walked over to sales and was helped by Colleen. Told her I was fed Went in to get services done to my car. Was tired of it. Hated what I was driving. Walked over to sales and was helped by Colleen. Told her I was fed up and absolutely had to get out of this car. On top of being absolutely awesome and personable, she made it happen! And I'm now the proud owner of a new Ford F-150! Colleen you're the best! I CANNOT thank you enough! More

Best Experience!! Love how personal and knowledgeable Colleen is. She is the most genuine sales person we have met. Would use her again and again and will definitely se Love how personal and knowledgeable Colleen is. She is the most genuine sales person we have met. Would use her again and again and will definitely send my friends her way. More

Informative, welcoming, not pushy I went in a Saturday just to look. I didn't think anyone would be able to assist me. I wasn't going to buy that day. However, Danny Rankin was so h I went in a Saturday just to look. I didn't think anyone would be able to assist me. I wasn't going to buy that day. However, Danny Rankin was so helpful and welcoming throughout the entire time there. I will for sure go back and recommend him in the future! If you want a sincere salesman - Danny is the one to see! More

Friendly and knowlegable Went in to waste time while my sisters car got fixed and went home with a new car. I couldn't be happier. Sales lady was friendly and easy to work w Went in to waste time while my sisters car got fixed and went home with a new car. I couldn't be happier. Sales lady was friendly and easy to work with threw the entire process. Knew about all the cars I wantd to see and got me a killer deal. No pressure. Can't recommend her enough. More

Honest and a great experience After the hail damage, we decided to get a new vehicle. We actually went to a few other places, but when we walked into to Phil Long we found a great After the hail damage, we decided to get a new vehicle. We actually went to a few other places, but when we walked into to Phil Long we found a great salesperson who we could trust. She was honest and found a pickup truck that would suit our budget and our needs. Great experience. More

keep up the good work i am very satisfied with all of the service i have received so far... keep up the good work, my sales person was drew baker? he did an outstanding job i am very satisfied with all of the service i have received so far... keep up the good work, my sales person was drew baker? he did an outstanding job helping my thru the car buying process... More

The easiest new truck purchase yet The last new vehicle purchase I made until this one was in 2003, so I don't recall a lot to compare it too, but I will say that this was a smooth and The last new vehicle purchase I made until this one was in 2003, so I don't recall a lot to compare it too, but I will say that this was a smooth and easy transaction. I had arranged to view a new truck with Chris Frencl (Internet sales), but unknown to us the truck had been cold the night before (oh well), Chris did an inventory search based on my required specifications and found two (both of which I liked better than the one that was sold). After some hemming and hawing between the two trucks (different colors and some other options) I settled on "THE ONE". The "negotiations" part went very easy as I had a "best" price offer (which was very good) add in a little negotiation on the value of the trade-in and then it came down to the financial paperwork. While it took about 5 hours total from the time we arrived to when we left, I am very happy withthe transaction More

New Truck Purchase Phil Long Ford This was the best purchasing experience I have had in the past 30 years. Tom Baker was great as a Sales Representative. He ensured I had no issues a This was the best purchasing experience I have had in the past 30 years. Tom Baker was great as a Sales Representative. He ensured I had no issues and made sure I was aware of every step of the process. I truly appreciate the great experience. The rest of the Phil Long crew was also on top of their game. I will love my new truck and will make sure I recommend the dealership to others interested in purchasing new or used vehicles. Thanks again. More

Best Customer Service I Have Ever Experienced Jason Casler is one of the best sales consultants I have ever worked with. He goes above and beyond in every capacity. He is extremely professional is Jason Casler is one of the best sales consultants I have ever worked with. He goes above and beyond in every capacity. He is extremely professional is in his demeanor, focused and extraordinarily hard working in assisting you and finding the exact product you are looking for, friendly, determined and focused in his efforts, and makes the entire experience seem smooth and easy, like taking a walk. I cannot begin to describe to you what exceptional service I received. His utmost professionalism and extremely hard and dedicated work was so extremely beneficial. I cannot thank him enough. Literally the best customer service I have ever received, Derrick Jordan was extremely friendly and quick in his ability to help me and respond to differing needs. He too, is a prime example of excellent customer service! I couldn't have asked for better help and service. Dan Chumley was very explanatory when helping me with finance. He answered all of my questions clearly and fully, and was able to help me understand cohesively, all that was going on. I am extremely thankful to him. He is very good at his job. More

Great Deal The salesman was courteous and very knowledgeable about the truck we were looking at. No pressure and very willing to help us find the right vehicle. The salesman was courteous and very knowledgeable about the truck we were looking at. No pressure and very willing to help us find the right vehicle. More