Phil Long Ford of Motor City

Informative, welcoming, not pushy I went in a Saturday just to look. I didn't think anyone would be able to assist me. I wasn't going to buy that day. However, Danny Rankin was so h I went in a Saturday just to look. I didn't think anyone would be able to assist me. I wasn't going to buy that day. However, Danny Rankin was so helpful and welcoming throughout the entire time there. I will for sure go back and recommend him in the future! If you want a sincere salesman - Danny is the one to see! More

Friendly and knowlegable Went in to waste time while my sisters car got fixed and went home with a new car. I couldn't be happier. Sales lady was friendly and easy to work w Went in to waste time while my sisters car got fixed and went home with a new car. I couldn't be happier. Sales lady was friendly and easy to work with threw the entire process. Knew about all the cars I wantd to see and got me a killer deal. No pressure. Can't recommend her enough. More

Honest and a great experience After the hail damage, we decided to get a new vehicle. We actually went to a few other places, but when we walked into to Phil Long we found a great After the hail damage, we decided to get a new vehicle. We actually went to a few other places, but when we walked into to Phil Long we found a great salesperson who we could trust. She was honest and found a pickup truck that would suit our budget and our needs. Great experience. More

keep up the good work i am very satisfied with all of the service i have received so far... keep up the good work, my sales person was drew baker? he did an outstanding job i am very satisfied with all of the service i have received so far... keep up the good work, my sales person was drew baker? he did an outstanding job helping my thru the car buying process... More

The easiest new truck purchase yet The last new vehicle purchase I made until this one was in 2003, so I don't recall a lot to compare it too, but I will say that this was a smooth and The last new vehicle purchase I made until this one was in 2003, so I don't recall a lot to compare it too, but I will say that this was a smooth and easy transaction. I had arranged to view a new truck with Chris Frencl (Internet sales), but unknown to us the truck had been cold the night before (oh well), Chris did an inventory search based on my required specifications and found two (both of which I liked better than the one that was sold). After some hemming and hawing between the two trucks (different colors and some other options) I settled on "THE ONE". The "negotiations" part went very easy as I had a "best" price offer (which was very good) add in a little negotiation on the value of the trade-in and then it came down to the financial paperwork. While it took about 5 hours total from the time we arrived to when we left, I am very happy withthe transaction More

New Truck Purchase Phil Long Ford This was the best purchasing experience I have had in the past 30 years. Tom Baker was great as a Sales Representative. He ensured I had no issues a This was the best purchasing experience I have had in the past 30 years. Tom Baker was great as a Sales Representative. He ensured I had no issues and made sure I was aware of every step of the process. I truly appreciate the great experience. The rest of the Phil Long crew was also on top of their game. I will love my new truck and will make sure I recommend the dealership to others interested in purchasing new or used vehicles. Thanks again. More

Best Customer Service I Have Ever Experienced Jason Casler is one of the best sales consultants I have ever worked with. He goes above and beyond in every capacity. He is extremely professional is Jason Casler is one of the best sales consultants I have ever worked with. He goes above and beyond in every capacity. He is extremely professional is in his demeanor, focused and extraordinarily hard working in assisting you and finding the exact product you are looking for, friendly, determined and focused in his efforts, and makes the entire experience seem smooth and easy, like taking a walk. I cannot begin to describe to you what exceptional service I received. His utmost professionalism and extremely hard and dedicated work was so extremely beneficial. I cannot thank him enough. Literally the best customer service I have ever received, Derrick Jordan was extremely friendly and quick in his ability to help me and respond to differing needs. He too, is a prime example of excellent customer service! I couldn't have asked for better help and service. Dan Chumley was very explanatory when helping me with finance. He answered all of my questions clearly and fully, and was able to help me understand cohesively, all that was going on. I am extremely thankful to him. He is very good at his job. More

Great Deal The salesman was courteous and very knowledgeable about the truck we were looking at. No pressure and very willing to help us find the right vehicle. The salesman was courteous and very knowledgeable about the truck we were looking at. No pressure and very willing to help us find the right vehicle. More

Great experience I came to the dealership not real confident they could help me. Chris Frencl helped me and just made the whole experience great. The rest of the staff I came to the dealership not real confident they could help me. Chris Frencl helped me and just made the whole experience great. The rest of the staff were very friendly and helpful too. I ended up getting the car I wanted and so much more! Thank you Phil Long Ford. I would highly recommend buying a car from here. More

Shady salesmanship Went to them because of an email sent to me by Internet sales representative offering a new F150 for 28,926. Called, let him know we would be there in Went to them because of an email sent to me by Internet sales representative offering a new F150 for 28,926. Called, let him know we would be there in an hour. We get there, this gentleman could "not find" the truck. So instead shows us an upgrade, tells us it's only 4k more than the one offered in email, so that would put it at 32k. So we go through the motions, take for a test drive. We love it and decide to look over numbers. Comes back with an offer for close to 36,000. Let him know he told us it was going to be only 4k over the one offered in email. Then brings back the "original" offer in paper w another truck different VIN for 30,000. Took out my email, showed him the one he sent me w a different VIN. All he could offer was that he couldn't find that truck on lot!! We were also planning on giving our 2012 Nissan Frontier as trade in excellent condition with 55k miles on it. Kelley Blue Book says we can get at least 20k for it, this guy offers us 17500 initially it owes 16320, basically giving us nothing for it and then says we have to give 20% down due to credit. Which by the way, says credit for car loan is different from regular credit....wth? I have never heard of that. He would not give us interest rate or any real final number, kept going back and forth from us to financial person. My husband finally has it and says no deal give my keys back. Then he comes back and says ok we will give 19k for ur truck...again wth??? So they could've offered the 19k from the beginning but decide to give us the lowest first to see if they can screw us over. Btw, the offered email truck was never found and he did not honor the 4k over the 28k price for the upgraded truck.This whole thing is called "bait and switch" and I will not put up with dishonesty and shadiness. More