Phil Long Ford of Motor City

TRACY HALL, SERVICE ADVISOR SUPERSTAR! I HAVE HAD ALL MY LINCOLN MKZ'S SERVICED AT PHIL LONG LINCOLN AT MOTOR CITY DRIVE IN COLORADO SPRINGS, COLORADO. THESE ARE TRULY WONDERFUL AUTOMOBILES I HAVE HAD ALL MY LINCOLN MKZ'S SERVICED AT PHIL LONG LINCOLN AT MOTOR CITY DRIVE IN COLORADO SPRINGS, COLORADO. THESE ARE TRULY WONDERFUL AUTOMOBILES. TRACY HALL HAS BEEN MY SERVICE ADVISOR FOR SOME TIME, AND SHE HAS KEPT MY MKZ'S IN TOP FORM. ON JANUARY 10, 2017, I NEEDED MS. HALL'S EXPERTISE ABOUT PHIL LONG'S CAPACITY FOR OTHER THAN SERVICE AND SALE OF PREMIER VEHICLES. WHILE SHOPPING AT COSTCO, A LADY TRIED TO PARK HER CAR IN THE SPACE ALREADY OCCUPIED BY MY MKZ. REALIZING THERE WAS INSUFFICIENT ROOM FOR BOTH CARS, SHE PULLED OUT OF THE PARKING SPACE, SCRATCHING AND DENTING MY MKZ. BY HAPPENSTANCE, A COLORADO SPRINGS POLICE OFFICER WITNESSED ALL THIS [I WAS INSIDE COSTCO SHOPPING], AND ASKED THE LADY DRIVER TO LEAVE HER INSURANCE DATA ON MY MKZ WINDSHIELD. INSTEAD, SHE TOOK OFF. THE POLICE OFFICER USED HIS SMARTPHONE TO PHOTOGRAPH HER LICENSE PLATE. I HAD NEVER BEEN IN AN ANY ACCIDENT IN MY 52 YEARS OF DRIVING. I HAVE PREMIER CAR INSURANCE WITH CHUBB, HOWEVER. I TELEPHONED TRACY HALL AT PHIL LONG AND ASKED HER IF PHIL LONG LINCOLN COULD REPAIR MY MKZ AND RESTORE IT TO ITS ORIGINAL LUSTER. MS. HALL SAID SHE COULD TAKE CARE OF THAT. I THEN SUGGESTED I TELEPHONE CHUBB TO HANDLE THE DETAILS AND EXPENSE. MS. HALL THEN GAVE ME A LENGTHY LIST OF RECOMMENDATIONS ON HOW TO PROCEED. I WROTE DOWN ALL OF MS. HALL'S RECOMMENDATIONS, AND GOT AN APPOINTMENT WITH PHIL LONG'S COLLISION CENTER ON SINTON ROAD IN COLORADO SPRINGS. UNTIL MS. HALL HELPED ME, I WAS ENTIRELY AT SEA. WITH HER HELP, I NAVIGATED THE REPORTING AND REPAIR PROCESS WITH NO TROUBLE WHATSOEVER. I SUPPOSE WHEN ONE IS 68 YEARS OLD, ONE SHOULD HAVE MORE EXPERIENCE WITH SUCH MATTERS, BUT IF YOU HAVE A SPOTLESS DRIVING RECORD, YOU NEVER LEARN THESE DETAILS. I AM DEEPLY GRATEFUL FOR TRACY HALL'S HELP, WHICH SHE GAVE FREELY WHEN I MOST NEEDED IT. I SALUTE PHIL LONG FOR HAVING SUCH A PROFESSIONAL, KNOWLEDGABLE, AND COMPASSIONATE EMPLOYEE. AND I NOTE THAT IN DECEMBER, IT'S TIME FOR MY NEXT LINCOLN MKZ MODEL! BECAUSE OF TRACY HALL, I WILL BE HEADING TO PHIL LONG, AND NOWHERE ELSE, FOR MY NEXT GREAT MKZ! More

2017 Ford F-350 Platinum I bought a 2017 F-350 from Jason "Ajax" Casler.  I enjoyed working with him and he made sure I got exactly what I wanted. He was very good at keeping I bought a 2017 F-350 from Jason "Ajax" Casler.  I enjoyed working with him and he made sure I got exactly what I wanted. He was very good at keeping me informed and was quick to respond. If you need a car go see Ajax! More

Great Service The entire dealership is first rate. They go the extra mile to find every discount available. The mechanics are also top of their class. Other deal The entire dealership is first rate. They go the extra mile to find every discount available. The mechanics are also top of their class. Other dealerships wont even touch your engine without a "code" even though there is something obviously wrong with the vehicle. In my case, my turbo bypass valve wasn't working, so my eco-boost engine was running on only the 6 cylinder engine without any boost. My horsepower dropped in half and my gas mileage dropped from 17 down to 13mpg. Yet the indicator didn't show a "code". No engine light went on. Regardless, this amazing mechanic dove right in and found the problem and then repaired it without a hitch. No issues. Now the truck runs great! More

Great service Austin and Kenny were vary helpful in getting the process of purchasing my 2013 Taurus started. The finance department pushed the paperwork through an Austin and Kenny were vary helpful in getting the process of purchasing my 2013 Taurus started. The finance department pushed the paperwork through and we got approved right away. Thanks to all who assisted in making this a pleasurable experience More

Positive experience Du Woyn was very patient with my numerous questions. He was very knowledgable and attentive. I ultimately leased/bought 3 cars and was satisfied with Du Woyn was very patient with my numerous questions. He was very knowledgable and attentive. I ultimately leased/bought 3 cars and was satisfied with my experience. More

Best experience of buying a new car. Very friendly, very knowledgeable personnel. Easy experience of buying a car. Listened to what I wanted. Showed me the best deal. In and out with a n Very friendly, very knowledgeable personnel. Easy experience of buying a car. Listened to what I wanted. Showed me the best deal. In and out with a new vehicle in a timely manner. More

Great experience Tracey and crew were professional and projected confidence and warmth. The service was performed in a timely manner with no problems. Thank you so muc Tracey and crew were professional and projected confidence and warmth. The service was performed in a timely manner with no problems. Thank you so much. More

Joshua is great Joshua in service department is great. Always pleasant to work with. Like the new entrance to service department. Truck was done on time as promised. Joshua in service department is great. Always pleasant to work with. Like the new entrance to service department. Truck was done on time as promised. More

Polite, helpful, knowledgeable, excellent service The service representative was responsive to my needs. My wait was shorter than expected. I think that Phil Long Ford is continually expanding to give The service representative was responsive to my needs. My wait was shorter than expected. I think that Phil Long Ford is continually expanding to give the excellent service that is expected. More

D Baker is awesome!!! Thank you for a great car buying experience! Drew Baker & Mark Barton redeemed Phil Long from a previous bad experience. So much so that we also bough Thank you for a great car buying experience! Drew Baker & Mark Barton redeemed Phil Long from a previous bad experience. So much so that we also bought a CPO Lincoln from next door. More