Phil Long Ford of Motor City

Exceptional Sales Experiance...Thank You Reed! I worked with Reed Huling (Master Product Specialist) looking for a new 2017 Mustang GT Premium convertible. He was extremely professional, knowledge I worked with Reed Huling (Master Product Specialist) looking for a new 2017 Mustang GT Premium convertible. He was extremely professional, knowledgeable and listened to what I wanted in a car. If there was a question he did not know the answer; he was quick to get an answer. He was not pushy nor did he try to sell me a vehicle that did not have the options I wanted. Rather; he was resourceful and found the vehicle I wanted; at another dealership...Out of state. Thank you Reed for listening to me and finding the vehicle I wanted. I would recommend Reed and Phil Long Ford-Motor City to anyone. More

Salesperson Colleen Saw her in the March commercial and wanted to see if they could help me. Miss Colleen was knowledgeable and personable. I felt completely comfortable Saw her in the March commercial and wanted to see if they could help me. Miss Colleen was knowledgeable and personable. I felt completely comfortable buying through her. Even though I was intending to wait until the end of the year, she showed me the benefits of buying now. Best salesperson I have ever had the pleasure of working with! More

Excellent customer service Eric Haynes made the buying experience a memorable one. He is courteous, very knowledgeable and kept his word. Kudos to Phil Long for the prompt servi Eric Haynes made the buying experience a memorable one. He is courteous, very knowledgeable and kept his word. Kudos to Phil Long for the prompt service and making me feel "at home". More

Misrepresents Car Inspection Results Salesman told me that the vehicle that I purchased passed all inspection points without any exception. Bought the vehicle - then determined that this Salesman told me that the vehicle that I purchased passed all inspection points without any exception. Bought the vehicle - then determined that this representation was FALSE; the inspection showed that the vehicle needed rear axles seals and a power steering pump. The salesman agreed that this was not clear but indicated that the company would not back him up. I am out almost $1000. VERY DISSATISFIED. More

So easy Cruz could do it. Our sales rep Eric Haynes was super. He explained everything thoroughly and was very knowledgeable. We got exactly what we wanted at a fair price. Not Our sales rep Eric Haynes was super. He explained everything thoroughly and was very knowledgeable. We got exactly what we wanted at a fair price. Nothing beats that new car smell, except maybe old money. More

Fords are nice The vehicles are nice and check the internet prices and recall them while you are there.. Sales people are kind.. Careful in finance.. They put pape The vehicles are nice and check the internet prices and recall them while you are there.. Sales people are kind.. Careful in finance.. They put papers in front quickly next thing you know you Sig,bed warranties you never knew . and you cannot cancel them.. All and all okay just watch what you are signing too. More

Best experience Went to Phil long sale at the convention center has the best sales man Robert Strange was no pushy gave me space to look around and decide. Made the b Went to Phil long sale at the convention center has the best sales man Robert Strange was no pushy gave me space to look around and decide. Made the buying process easy and painless. Had the best experience! More

Easy purchase Had a quick and easy purchase here. Staff is very friendly and easy to deal with. They made the whole buying process go smoothly. Thanks! Had a quick and easy purchase here. Staff is very friendly and easy to deal with. They made the whole buying process go smoothly. Thanks! More

Very positive experience It had been 17 years since my last car buying experience and my, have things changed for the better! The test driving process was low pressure and wh It had been 17 years since my last car buying experience and my, have things changed for the better! The test driving process was low pressure and when I couldn't find a car in stock that met my needs, the factory order process was smooth. Negotiations were short and fair since I had done my homework. I expected a fight, but there was very little. Very positive experience. More

Friendly and not pushy. I am always annoyed by the pressure of car salesmen and this was a great experience. I knew I liked the car and they were honest and forthcoming abou I am always annoyed by the pressure of car salesmen and this was a great experience. I knew I liked the car and they were honest and forthcoming about the process and just sold me the car without continually trying to talk me into it. More