Phil Long Ford of Motor City

Excellent Every time I need a vehicle Mike Gonzales is my go to man. He goes above and beyond to provide exceptional customer service. I know what I want when I Every time I need a vehicle Mike Gonzales is my go to man. He goes above and beyond to provide exceptional customer service. I know what I want when I walk in and always walk out with it. Thanks Mike for everything. More

AVOID THIS PLACE LIKE THE PLAQUE So not only do I feel like I was ripped off but I feel like I was very mistreated.. I spent 3 days at this dealership trying to get the right car then So not only do I feel like I was ripped off but I feel like I was very mistreated.. I spent 3 days at this dealership trying to get the right car then when it came to finance apparently it didnt matter if I was there and waiting before other customers arrived they were taken right on back.. I will never recommend this dealerhmship...I thi I u guys have forgotten one key thing THE REASON YOU HAVE A PAYCHECK IS B.C PEOPLE LIKE ME! treat ur customers better Phil long its sickening More

Best service I’ve ever had! Dom Evans was a GREAT service representative! Literally that fastest I’ve ever gotten top of the line tint on a vehicle. Dom contacted me as soon as I Dom Evans was a GREAT service representative! Literally that fastest I’ve ever gotten top of the line tint on a vehicle. Dom contacted me as soon as I made a vehicle purchase to schedule the appointment. Couldn’t ask for better service! More

New Vehicle Purchase Robert Strange is the BEST sales person to work with! This is the second Ford F150 we have purchased from him, and he always gets us the price we wan Robert Strange is the BEST sales person to work with! This is the second Ford F150 we have purchased from him, and he always gets us the price we want/need. He is very friendly, super knowledgeable, very attentive, and listens to what we want. I won't work with any other sales person and Phil Long is lucky to have Robert! More

The financing process should be voice-recorded On Saturday, 7/6, I purchased a new 2018 Ford F-150 with 3600 miles on it. I was singing the praises of my salesman, but he still owes me an oil chang On Saturday, 7/6, I purchased a new 2018 Ford F-150 with 3600 miles on it. I was singing the praises of my salesman, but he still owes me an oil change that was promised before I purchased the truck. I’m not completely satisfied with my auto buying experience at Phil Long Ford because they pulled the wool over my eyes in the financing process. I was offered free oil changes and then the cost was rolled the loan, and I was sold an extended warranty with a company with very bad ratings. I cancelled both on the next business day (Monday), but it was too late to deduct it from the loan. They can say/do anything in those little finance rooms. Be wary. I was supposed to get the free oil change on Monday also, but now my salesman said it’ll be next week. More

Anthony at Phil Long Ford gets an A++. Anthony was amazing from start to finish in the buying process which is usually a terrible experience. Thanks for all your hard work sir it was appre Anthony was amazing from start to finish in the buying process which is usually a terrible experience. Thanks for all your hard work sir it was appreciated. More

Amazing as usual Hat off to mr. Eric Haynes which was our sales guy at Phil long , he went above and beyond to make sure our car purchase went as smooth as possible . Hat off to mr. Eric Haynes which was our sales guy at Phil long , he went above and beyond to make sure our car purchase went as smooth as possible . We were able to get the vehicle we wanted , lower cost and interest then what we thought . He didn't make us feel rushed at all and dedicated his entire afternoon to us to make sure we are happy with every single aspect of our purchase. He was very pleasant to work with and involved our children as well ( my 8 year old had smashed her finger in the door while at the dealership and Eric was amazing taking care of her , getting ice and cheering her up ) .When we picked up our car it was nice and clean , he took the time to show us every single function on the vehicle and even hand polished a few spots that were missed on the vehicle. The finance department also did a wonderful job to get us the best deal possible. We couldn't be more happy with our decision to purchase a vehicle at this dealership. I would highly recommend Eric Haynes and Phil long motor city to anyone that is looking for a vehicle . More

Quick hassle free I was looking for a Ford Fusion and was given the choices I requested. Amazing fast service and process. Made my day to be home by dinner. I was looking for a Ford Fusion and was given the choices I requested. Amazing fast service and process. Made my day to be home by dinner. More

Terrible customer service I PERSONALLY had HORRIBLE Experience and no i will not ever recomend going to this dealership..especially women. Much better dealerships threw out t I PERSONALLY had HORRIBLE Experience and no i will not ever recomend going to this dealership..especially women. Much better dealerships threw out this town.. take my advice go somewhere else.. More

New car upgrade Chris Manaois was a fantastic service to me. I came in looking for an F150 and boy did he try his hardest to get me into one. I could not afford the F Chris Manaois was a fantastic service to me. I came in looking for an F150 and boy did he try his hardest to get me into one. I could not afford the F150 so i asked for other options. Without missing a beat Chris was able to find other more affordable options for me to test drive. We hopped into a 2019 Ford Escape and it was perfect. Still had the size and space I need at almost half the cost of a new F150. I wanted to F150 really bad but new it would be a better and more financially safe option to get the care i needed. Chris' was a great sales rep to work with and made me feel comfortable with my decision. Everyone that helped me that day was amazing and really nice. It was a great first time buyer experience. More