Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Long Ford of Motor City
Colorado Springs, CO
668 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 668 reviews
August 23, 2020
People are good. However oil was not changed when I bought 2019 F250. I am still cleaning g the truck as it was not cleaned well. I have found files, food, knives and still getting the caked on dirt bought 2019 F250. I am still cleaning g the truck as it was not cleaned well. I have found files, food, knives and still getting the caked on dirt out... More
by marksebes1
Employees Worked With
Do not remember the names of people I worked with. , Cruz .
July 30, 2020
had an appointment but had to wait an hour n a half before a technician pulled it in the bay only after I complained that I had an appointment. before a technician pulled it in the bay only after I complained that I had an appointment. More
by PStrange
Employees Worked With
I wont give names because you will punish good employees.
July 24, 2020
Took my truck in for an electrical issue, not helpful This dealership kept my truck for several weeks, gave me the run around and completely misdiagnosed it. Didn't spend 20 minutes looking at or attempti This dealership kept my truck for several weeks, gave me the run around and completely misdiagnosed it. Didn't spend 20 minutes looking at or attempting to fix the vehicle. Literally lied about it and blew through promised dates, I finally picked it up demanding my keys back, it was packed out back, same spot. Also I picked it up and they had fixed 1 issue which is now a problem again so yea, complete waste of time and money. Would no longer ever step foot in their dealership. Service manager was rude, and did not return my phone calls did not reach out upon request. You literally could get better service from Mc Donalds. Took it to another shop, computer was fine, (Phil Long claimed it was bad and needed to be replaced, but "couldn't find it"), the other shop (local independent) fixed it in and returned it to me in a day and a half. You read that correctly, another shop fixed their 6 week debacle in 30 hours. It was a wire short, just ran some new wires and all was well. I have never been treated so poorly at a dealership in my life, and I have never pulled a vehicle from a shop. Failed completely to deliver, and didn't give two hoots about it. Customer service was absolutely abysmal. I even said, alright if its not fixable lets get another truck, find me another used Ranger and I'll trade it in. No response, nothing, no follow up, nothing. I even tried to contact management about it guess what, surprise surprise no return phone call. My neighbors even offered to let me use their car because it was gone for SO LONG!!! Would not step foot in a Phil Long dealership again, ever! More
by falcon1620
Employees Worked With
Rodney Crawford, Harold Lawarance, Peter Mullica
July 24, 2020
Phil Long was great to deal with. My salesman Eric Haynes was very helpful and made the whole process run smoothly. Would definitely go back again. was very helpful and made the whole process run smoothly. Would definitely go back again. More
by Bill Simmons
Employees Worked With
Eric Haynes
July 23, 2020
Terrific experience at the Service Desk. Ida Aguilar provided knowledgeable and courteous advisement and follow-up. Couldn't be happier! We take all our vehicles there. provided knowledgeable and courteous advisement and follow-up. Couldn't be happier! We take all our vehicles there. More
by Davidsjoseph61670
Employees Worked With
Ida Aguilar
July 19, 2020
Very Helpful Since this purchase was done entirely by phone, I was very nervous, but it went well and i am enjoying my new car. Learning all the bells and whistle Since this purchase was done entirely by phone, I was very nervous, but it went well and i am enjoying my new car. Learning all the bells and whistles a little nerve racking, but so far so good. More
by Drolandnm
Employees Worked With
Louisa , Dan Chumley
July 15, 2020
Bought a Ford Ranger over the weekend. The process included 3 outstanding staff: Anthony, Ted and Derek. They were helpful, courteous, polite and I enjoyed working with them. Anthony worked hard to fi included 3 outstanding staff: Anthony, Ted and Derek. They were helpful, courteous, polite and I enjoyed working with them. Anthony worked hard to find what I wanted, ensuring my needs were met and was respectful. Good experience and good product. More
by Dnduck50
Employees Worked With
Ted Sykes, Derrick Jordan, Anthony Gregory
July 09, 2020
Bought my new 2020 Mustang GT from these guys yesterday. The process was simple and well explained. Special recognition to Emily, Anthony, Derek and David. The process was simple and well explained. Special recognition to Emily, Anthony, Derek and David. More
by Alex Patton
Employees Worked With
Emily, Derek Ullrich, David Peasner, Anthony Gregory
July 09, 2020
The same run-around as previous reviews Their used car tactics (antics really) are brazen, and like many other reviews you'll read here they are similar in nature. For me, just one example i Their used car tactics (antics really) are brazen, and like many other reviews you'll read here they are similar in nature. For me, just one example involves a request for a simple tire rotation in order to further evaluate a second test drive. I was told I had to "commit" to the car beforehand (really?) but then the next day told me they would do it (manager approved!) and it would be done by opening time the next day. I wisely called before my second trip there only to be told that I had not agreed on a price yet so no maintenance - first I heard of having to agree to a price. What happened to "manager approved it will be done"? Other smaller little charades during a few more conversations aside, the big one was when Mark Barton called me and said that they had ALREADY sold the car to auction the day after I was starting to call them out on their own inconsistencies. However, the car stayed on their own website (the price was even altered many days afterwards) for well over two weeks after that call. As of this writing it is still there. I guess they didn't want to deal with me anymore but had to make something up rather than answer my questions. IMHO, I don't think they like customers who are not easily intimidated by the car purchasing process (do research - it pays!) and who challenge them when they say things that seem conditional on previous "assumptions", especially on condition/price of a car (think used v. new). If they reply to this review it may resemble a vague response that fails to answer any of the issues with my (or anyone else's) critiques of their business practices, which really means they aren't going to change at all, and their choice of actions speak for themselves. More
by CarShopper
Employees Worked With
Andy, Mark Barton
June 05, 2020
If I could give minus 5 stars i would. I Purchased my Ford Escape along with a service warranty in less than a Month the check engine light came on keep in mind i bought the car March 11, 2020 i took my Ford Escape along with a service warranty in less than a Month the check engine light came on keep in mind i bought the car March 11, 2020 i took my car in for service late March... Its now June 5 they still have my car!!! Although I was provided a loaner car this does not excuse how long those people have had my car!!!! I will tell any and everyone who will listen DO NOT GO THERE ...unless you want to get swindled out of time money and your car More
by classylady
Employees Worked With
Zack
