Phil Long Ford of Denver - Service Center

Barely OK I have been here before for oil change service. This time, however, I have become handicapped. I am sure this was apparent in the length of time it to I have been here before for oil change service. This time, however, I have become handicapped. I am sure this was apparent in the length of time it took me to get out of my car, the extreme slowness of my walking, and the Handicapped placard in my car. When my car was done I went out to get in. I had to walk across the drive in lane, get up the curb, go across the rocks, uphill, get to my car and walk across a solid sheet of ice from the front of my car to the drivers door, and finally get in. It would have been greatly appreciated if my car had been parked more conveniently. I think it would be a good idea if your people pay more attention to customers needs. There was also apparently oil spilled during the change. The car has smelled like burnt oil since then and there has been oil dripping on the floor of my garage. More

New Brakes In Record Time!!! I recently had all 4 brakes on my Ford F150 truck replaced by the techs at Phil Long Ford in Denver. Not only did they provide me with a beautiful loa I recently had all 4 brakes on my Ford F150 truck replaced by the techs at Phil Long Ford in Denver. Not only did they provide me with a beautiful loaner car so I could do errands while I waited, they completed the brake job in less than 3 hours, which from my experience with dealers in the past, was excellent! Kudos to Don Heck, my Service Advisor, and the techs at Phil Long Ford. Another great job and pleasing experience! More

The work was done in good time and was fix's. I only have good things to say about the service I got at Phil Long Ford And yes I will go back. The treatment I received I was pleased with and the I only have good things to say about the service I got at Phil Long Ford And yes I will go back. The treatment I received I was pleased with and the work also. The only thing I have A complain about is the charge for the repair. More

Took longer than they said it would, wasn’t fixed. took longer than they said it would, I had to leave it overnight instead of the 4 hours. Was not fixed when I got it home. Ended up having to rent a c took longer than they said it would, I had to leave it overnight instead of the 4 hours. Was not fixed when I got it home. Ended up having to rent a car. More

Great service and great satisfaction every time. Dwayne and the whole team do what ever is needed to get the job done. Thanks to all. Dwayne and the whole team do what ever is needed to get the job done. Thanks to all. More

Phil Long Quick Lane Service I appreciate the care that everyone takes to make sure my car is in top shape each and every time I come in. Ivan met me promptly when I first came in I appreciate the care that everyone takes to make sure my car is in top shape each and every time I come in. Ivan met me promptly when I first came in and was within 5 minutes of the estimated time it would take to service my vehicle. More

Excellent customer service The service department is the best thing Phil Ford has going for it! Helpful, trustworthy, respectful. Their word means something. It's a way from ou The service department is the best thing Phil Ford has going for it! Helpful, trustworthy, respectful. Their word means something. It's a way from our home but its worth the trip. More

Excellent customer service The guys and gals were helpful. I love this dealership. There are two Ford dealers closer and always take my truck to Phil Long. Thanks The guys and gals were helpful. I love this dealership. There are two Ford dealers closer and always take my truck to Phil Long. Thanks More

Like Phil Long Ford very much. Doubt I’d buy a Ford again. At 2500 miles my behicle was towed in due to incorrect installation at the factory of a radiator hose. Engine noise, a known problem with this engi At 2500 miles my behicle was towed in due to incorrect installation at the factory of a radiator hose. Engine noise, a known problem with this engine, has required two trips and a lengthy stay to repair. I appreciate Garry and the service department finally getting it fixed. I do not appreciate Ford motor company selling the vehicle with this defect. Two other recalls have occurred. I’m fed up with the quality of the truck. I’m very happy with Phil Long employees in sales and service, but why would I ever buy another ford vehicle? More

Quick lane service I took my 2014 in for an oil change, tire rotation, and brake check. They found rear breaks had only 2 mils left. They turned roters and new pads out I took my 2014 in for an oil change, tire rotation, and brake check. They found rear breaks had only 2 mils left. They turned roters and new pads out the door for $300. Timley and friendly service. Highly recommend, will be back again. More