Phil Long Ford of Denver - Service Center

2014 Ford Focus Transmission issues I have had issues with my Ford Focus since it was purchased in 2014. There have been a couple of recalls to correct problems with transmission, clutch I have had issues with my Ford Focus since it was purchased in 2014. There have been a couple of recalls to correct problems with transmission, clutch and TCM, but Without much success. These problems were completely handled this time at your shop! The car is performing like it never did, even when it was new. The repair cost was completely covered under recall by Ford and/ or my extended warrenty plan. Thanks for a job well done! Vern Yocom More

OUTSTANDING! I can't give enough praise to the guys over in the service department at Phil Long Ford of Denver. Don and Garry especially are always knowledgeable, I can't give enough praise to the guys over in the service department at Phil Long Ford of Denver. Don and Garry especially are always knowledgeable, helpful, and plain and simply great guys! Whenever I call in to pick their brain about a code or something I am seeing on my Ford F350 they immediately do what they can to assist me. When I bring in the truck they are outstanding at making it an enjoyable or at least pleasant visit. I can't possibly recommend this place and these guys any more - you will not be disappointed. More

No service and unresponsive, bad reviews are being deleted Made an appointment online and went in and had to wait because making an appointment online does not reserve a time slot like an appointment should. W Made an appointment online and went in and had to wait because making an appointment online does not reserve a time slot like an appointment should. When I arrived they said they would not be able to look at it for a week. Called the next week to arrange my appointment and they said they would get back and they still have not gotten back after multiple attempts to contact. Previously left a bad review and they removed the review. They are not being transparent or honest, they are misleading customers by deleting negative reviews. More

Professional and informative They gave me information as to what my car will be needing in the upcoming miles; such as the services at mileage intervals and when I may be needing They gave me information as to what my car will be needing in the upcoming miles; such as the services at mileage intervals and when I may be needing tire replacement. More

First Servicing Following Purchase As far as I can tell (at this point) the service was done well and as promptly as one would expect from a reputable dealership. The lady service asso As far as I can tell (at this point) the service was done well and as promptly as one would expect from a reputable dealership. The lady service associate that greeted and assisted us was very friendly and helpful. We took advantage of their courtesy driver service which took us to a local mall while our F-150 was being serviced (very pleasant and prompt driver). Our only complaint is that we had difficulty finding their "express service department" as it is in a different location from their "repair department". There are no signs indicating such and we waited in a long incorrect location (line) until we found out otherwise. More

Repair broken door handle. Charged $170 for diagnosis after showing that handle inside not working. Cost $160 for repair and they didn’t have parts in stock. Took three days t Charged $170 for diagnosis after showing that handle inside not working. Cost $160 for repair and they didn’t have parts in stock. Took three days to get the parts. More

Schedule service oil change Everything went as expected .Garry did an excellent job as always he is a great asset to your service team.everyone is very friendly and helpful. Everything went as expected .Garry did an excellent job as always he is a great asset to your service team.everyone is very friendly and helpful. More

Very thourough The service department was very customer friendly. They kept me informed as to what was being done and didn't stop until the problem was identified. The service department was very customer friendly. They kept me informed as to what was being done and didn't stop until the problem was identified. More

Very pleased Fast and friendly. Went in for an oil change and that’s what I got. They didn’t try to up sell me on things I didn’t need. Great service. I will come Fast and friendly. Went in for an oil change and that’s what I got. They didn’t try to up sell me on things I didn’t need. Great service. I will come back. More

Great Service I bought by F-150 (powerstroke) from Phil Long in Denver. They gave me a great deal with great service. For actual truck servicing, there is no bett I bought by F-150 (powerstroke) from Phil Long in Denver. They gave me a great deal with great service. For actual truck servicing, there is no better place. They take care of me every time. For standard servicing, I have found them to be a little more pricey than other smaller/non-dealer shops, but the customer service is impeccable and I would highly recommend. I trust them to work on my truck and for an extra few bucks, I am happy with the peace of mind that they are 100% backed by the Ford Motortrend Guarantee. If I were you, ask for Tom Comstock when you go into the service counter. The guy is a straight shooter and is not trying to nickel and dime you nor tries get you to buy superfluous services to pad the invoice. The customer service I get from Tom and his team is honestly the reason I drive from Longmont to Englewood to get my truck serviced. Worth it. More