Phil Long Ford of Denver - Service Center

Service has been an absolute nightmare. I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another truck there similar to mine and it was checked in under that name and phone number. It took time out of my day to go in and make sure the job was done. It wasn't. I asked after they found it and got my info attached to it where it was in line they said it would go in Tuesday afternoon or Wednesday morning there were 2 other trucks in front of it. Perfect. Nightmare #2 - No word from Phil Long service Wednesday so I drove in again afternoon and they told me a tech had been assigned and it would go in Thursday. I asked what happened to Tuesday or Wednesday the service guy shrugged and said he didn't know why I was told that. Nightmare #3 - No word Thursday so I came in AGAIN Friday to check on the status - was told there was not a tech assigned yet and that there were 3 cars in line in front of me. FLAT>>>OUT>>>LYING!!!!!! I couldn't believe what I was hearing. this was the 3rd time I was told something that wasnt true and they knew it. All week I was being lied to. I left and called on the phone for another service person and he said he would write a note to service tomorrow to "try" to get it in. Nightmare #4 - I drove Saturday morning by the Dealership and low and behold my truck was still sitting in the spot it was dropped. I went in AGAIN and this is what I was told - looking right at me..."I don't have a diesel tech here and because of the Holiday weekend I don't have an answer for you and I don't know what is going on and I have nobody to look at it". I said this is enough....I asked for a manager. I finally got to speak to a manager in the back office and he said the issue sounded electrical and they would get it in today (Saturday - after the initial promise of Tuesday, AND after me having to waste 5 days of my life coming in every day to make sure it was getting done). I left and 10 minutes later I got a call that I needed to fork out $616.00 to put in 2 new batteries in just to get it into a BAY TO DIAGNOSE THE ISSUE. THey couldn't jump start it, NIghtmare #5 - I'm out over $400.00 in car rental (going to be over $600.00 by Tuesday after labor day) another $616.00 to get it 100 feet from their service parking lot into the bay (so that a non-diesel mechanic can diagnose my diesel truck) - so over $1,200.00 and a week of my time I cant get back. This service department is pathetic. I have never in my life been made to feel so insignificant as a customer....anywhere...and Im a patient person and understand that things happen. Robert McMann, I don't know what you have to do to right this ship, but this service department needs to go and there needs to be a complete change in culture and attitude. Brian Mulheran - 2008 F350 Service More

I have received excellent service from the Service Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my c Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my car will continue to run well. You have me as your customer! More

GREAT CUSTOMER SERVICE FROM STEVE MARTINDALE ! !! I WOULD RECOMMEND THIS STORE TO ANYONE ...THANK YOU...RICHARD VIGIL !! I WOULD RECOMMEND THIS STORE TO ANYONE ...THANK YOU...RICHARD VIGIL More

Steve did not help resolve our terrible experience with our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Ins our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Instead they said it was a faulty wire and wanted to charge us over $2000.00. Charged us over 200 to “put car back together” Took to non Ford dealer -stated it was the covered TCM. Took to my normal Ford dealer (different state) and it was fixed under warranty. Shame on you Phil Long Ford!!! More

Friendly and knowledgeable adviser. Quick services and fast response if questions. We would recommend this dealership to friends and family. Quick services and fast response if questions. We would recommend this dealership to friends and family. More

Two calls, concerning service recalls on 2021 150, VM's left...no response...am now in twentieth minute of hold after talking to the greeter... left...no response...am now in twentieth minute of hold after talking to the greeter... More

Steve does not like to email customers back on complaints about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complai about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complaint on Gage as well. Not sure how you train or promote people to a leadership position if they can't make the customer happy. Bad management relationships. Even when I came into the dealership to pick my truck up all he was doing was sitting in his office at his computer, apparently not looking at his email and responding to his customers. More

Walter Banks was very easy to work with and treated me fairly. I am pleased with the final deal fairly. I am pleased with the final deal More

Horrible service. They don't replace the oil filter during an oil change. Stay far away. They don't replace the oil filter during an oil change. Stay far away. More

My grandma came in and wanted to a new car after getting in a car crash. The person who helped us ,Ash, was very helpful and she was able to get the car she wanted quick and easy. in a car crash. The person who helped us ,Ash, was very helpful and she was able to get the car she wanted quick and easy. More