Phil Long Ford of Denver

Avoid this dealer at all costs. Never have I been in a dealer where the sales/service managers treat you like THEY are the most important thing in the room. If you want to be ignore Never have I been in a dealer where the sales/service managers treat you like THEY are the most important thing in the room. If you want to be ignored, forgotten, disrespected, you'll love this dealer. This dealer is great at saying sorry and expecting you to bear the burden of their mistakes and miscommunications. When you walk in to the sales or service department you're met with a "who are you and what do you want" attitude by literally everyone that I came in contact in my handful of times visiting this dealer. One other small thing is the lot itself is a mess. there are vehicles parked everywhere, disorganized, you cant pull into the service bay because cars are literally parked Infront of the doors. If my vehicle wasnt a special order with a 6-9 mo lead time, i would have cut all relationships w this dealer a long time ago. I will go back to using high volume dealers outside of Denver for future purchases. Background: Special Order F250, Nov 2021, Supply chain covid, all effected the delivery which took about 9 months (no fault of the dealer) Ordering: When ordering I had asked Freddy if Phil Long needed my (A,Z,X Plan) number to properly build the quote as well as appraising a trade in at the time of ordering. He told me this information was not needed and it would "be figured out later". I proceeded with the order and he provided monthly updates. Delivery: When the truck was manufactured and delivered the dealer provided zero updates on the status or location of the vehicle, many times I was providing updates to them through the Ford VIN tracking app. I had not personally met anyone prior to this time, and I had been attempting to get my trade in appraised by Phil Long Ford for about a month prior to the truck being delivered. Freddy assured me that "it would be taken care of", finally I drove directly there for an appraisal so i could secure a loan for the outstanding balance... this process took days. Also during this time I asked for the final out the door price so i could once again, secure the loan... Freddy declined to provide this information stating that "we would work it out when the truck is delivered" and that "i needed supporting information to go along with my Z plan pin". I explained to Freddy at length that I was not providing them any supporting information because it does not exist, the pin is tied to your SSN... Freddy and his "team" continued to deny the Z plan pin. Finally, after calling Ford directly and explaining the issue, Freddy was magically able to enter the pin in his system and generate an out the door quote for the vehicle 1.5 weeks after the initial request. When the vehicle was delivered it took them 3 days to PDI the vehicle. The vehicle when delivered was covered in oil and grease film and was missing the factory installed winch which Freddy said would be "taken care of" Purchasing Freddy didnt do paperwork correctly which resulted in errors in the documents and tax amounts - this took over an hour to clear up. Then I went over to finance where two individuals approached me like they were selling boot leg tonneau covers in the lobby asking if i wanted to buy tint or accessories (you're just going to walk up to people with no product info much less an area for them to sit and discuss???), after waiting two hours to see finance, the finance guy got me through very quickly although did not explain any of the additional services such as extended warranty plans... just a quick we have "this" do you want "this". Issues with delivery "apparently" the winch that i ordered with the truck was "backordered" despite knowing that the vehicle was coming for 9 months, and having 1.5 months in-between when the truck was built to when it was accepted at the dealer. When I asked freddy where the winch was he responded I dont know, and took 2 days to get back to me with an answer. I told him this was unacceptable and he accused me of taking the vehicle prematurely (what???). He said that they were not even supposed to let me take the vehicle when i did because it didnt have a winch installed, so i guess it was just going to sit on their lot for a month and a half while they waited to install a winch? no. When the winch did arrive I was quoted 4-5 hours to install, 15 min prior to the dealer closing (7 hours later) i called and asked for a status when Don let me know that my truck was still in pieces and he just "blanked" and forgot about my truck. They did send out a loaner vehicle at 730 at night, but at that point my appointments and schedule had already been ruined by Don and his team. Update: After posting this review and calling the service department and leaving one voice mail on each service writers phone, my phone calls were ignored and not returned. Finally Dwayne returned my call and let me know my truck was ready 27 hours after it was dropped off for a 4 hour appointment. When I picked it up I explained to Dwayne that my vehicle being delayed costs me time and money and that I would have been totally fine with the time frame if it were conveyed at drop off. He said he didn’t know anything about it and to talk to the service manager. He also accused of harassment and yelling and screaming (cursing) at service writers (this is simply not true, I was upset yes, but my voicemails were direct). Formal complaint has been submitted to ford dealer relations. I honestly hope no one else has to go experience this dealer. I’ve purchased a lot of vehicles and had many pleasant experiences…this dealer has a lot to be desired. Just be polite and deliver on your commitments…that’s all I was asking for. More

Love the Raptor we purchased. ...horrible service. After 13 months, vehicle arrived with nothing that we had ordered (we had order form in hand). We were asked if we agreed to fore ...horrible service. After 13 months, vehicle arrived with nothing that we had ordered (we had order form in hand). We were asked if we agreed to forego our options to receive vehicle sooner....nope not the case. Not everything could be added post manufacture and one that was possible...a tonneau cover was installed with DUCT TAPE wadded up to balance which was discovered when the cover would not stay in the tracks. My husband spent hours researching and found that Phil Long service did not put in 8 balancing pegs. He told them this multiple times and was discredited. After returning it twice and being told that nothing was wrong, when it occurred for a 3rd time he demanded removal and money to go purchase privately. We were then referred to CAP-IT in Fort Collins, CO. In 1 look, less than 2 seconds they noted the 8 balancing pegs were missing, pulled them from their show room models, took off the cover at which time wadded up duct tape fell from the clamps and they had the cover on, pegs installed within 2 minutes and no problems since. SUPER DISAPPOINTED in the lack of professionalism at Phil Long Ford More

Ash is awesome he has helped me through the hardest times ever, finding a car x2. O would highly recommend my new friend to anyone looking for a new or used vehichle!! Thanks Ash B. 🥳you rock!! ever, finding a car x2. O would highly recommend my new friend to anyone looking for a new or used vehichle!! Thanks Ash B. 🥳you rock!! More

Ash was great to work with! Quick, efficient and we have our dream car! Thanks! Quick, efficient and we have our dream car! Thanks! More

Phil long ford was very helpful my Wife and I were in and out in no time with the vehicle we wanted. out in no time with the vehicle we wanted. More

outstanding customer service from everyone! After shopping around at different dealerships and dealing with bad service, hands down this experience was the best! definitely will come back for After shopping around at different dealerships and dealing with bad service, hands down this experience was the best! definitely will come back for future buys Bernard is 5 stars! More

Walter Banks helped us and was incredibly helpful and very friendly and very knowledgeable! He definitely took care of us quickly and efficiently. As always I will always recommend Phil Long Ford very friendly and very knowledgeable! He definitely took care of us quickly and efficiently. As always I will always recommend Phil Long Ford More

Very easy to work with and everything went as well as possible and paperwork was ready to go with no suprises. possible and paperwork was ready to go with no suprises. More

Excellent service. Everyone I spoke with was helpful and knowledgeable. They seem very committed to customer service. Everyone I spoke with was helpful and knowledgeable. They seem very committed to customer service. More

took along time to get truck but Steve Wilderman was awesome. I love the truck, would order from dealer again awesome. I love the truck, would order from dealer again More