Phil Long Ford of Denver

I've been in a few times for service, but my main reason in writing this review is that Lee went above and beyond the call of duty. I went in to get an estimate on a dent that was caused about three weeks in writing this review is that Lee went above and beyond the call of duty. I went in to get an estimate on a dent that was caused about three weeks ago. I saw Lee working, and just wanted to say hello, and he asked how things went. I told him about my dilemma and he took it upon himself to track down the name and number of Carmedic. It had already been a long day for Lee, but he didn't make me feel like I was another interruption. He took the time to find a solution to my problem. This is an example of extraordinary service, a reason to keep coming back! I hope Lee is recognized for his efforts! More

I was contacted by Todd from an internet inquiry. I did alot by email and phone and he l istened to my requirements and performed. The Finance Manager worked hard to get solid financing and I received a gr alot by email and phone and he l istened to my requirements and performed. The Finance Manager worked hard to get solid financing and I received a great interest rate with Ford. Overall a great experience. The wait time for delivery was a bit long but all in all a very good experience. More

We were looking for a reasonably priced decent car for our teenage driver. Chuck helped us find a 2005 Stratus that fit the bill! The experience was very low key and no pressure. We have bought from Phil our teenage driver. Chuck helped us find a 2005 Stratus that fit the bill! The experience was very low key and no pressure. We have bought from Phil Long before and will be back I am sure when the need for a new car arises. The only negative part is the wait time to get in finance! Once there however, the process flows smoothly and the people are great!! More

Both employes very unprepared, tried to push a new car on us and said the cheaper one wont Work without checking our credit! Calculated with 22% intrest without taking cosigner into consideration or the fact us and said the cheaper one wont Work without checking our credit! Calculated with 22% intrest without taking cosigner into consideration or the fact that we didnt want a new car!!! Horribly rude people thinking that everyone is stupid trying to rip u off!! More

Nick was great in getting everting we asked for !!!! The service is fantastic. We had one issue with towing package and Nick was great in getting it installed. We even recieved our Escape a week early, Made service is fantastic. We had one issue with towing package and Nick was great in getting it installed. We even recieved our Escape a week early, Made our week. Getting a loner car until ours came in was a big help aswell. I felt like everything was handled fairly and promptly. More

This dealership uses the traditional "write down the price and take it some unknown entity for approval" model. The sales person was excellent, but be prepared for a process that takes some time. Also price and take it some unknown entity for approval" model. The sales person was excellent, but be prepared for a process that takes some time. Also, be aware that by the time you get to the "financing person", you will be worn down so don't give them a pass on interest rates as you can bargain here too. Compared to other car dealerships (Ford and GM) with which I have had dealings, this dealership is better than average. More

Although I was unable to buy my car from Stephen for reasons out of his control, he was an amazing salesman. Stephen was very low-pressure, extremely sincere, thorough and helpful. He was very trustwo reasons out of his control, he was an amazing salesman. Stephen was very low-pressure, extremely sincere, thorough and helpful. He was very trustworthy, pro-active and selective to my specifications in his search for my perfect car. I would send anyone to buy a car from him in the future. Stephen is what all car salesmen should be like. More

We went to dealership on January 31, 2012. Salesman Will Bishop was standing outside when we arrived so that is the salesman we used. We wanted to purchase the 1997 Ford F350 crew cab diesel. Our truck wa Bishop was standing outside when we arrived so that is the salesman we used. We wanted to purchase the 1997 Ford F350 crew cab diesel. Our truck was totaled so we were going to receive a check so we could get another vehicle. When we viewed this truck it had not been detailed and the safety inspection had not been completed. Because we weren't allowed to take the truck without having the money up front the dealership had plenty of time to complete things. We specifically told Will Bishop that we wanted it detailed. It was very dirty. The seats and carpet had spots. The dash was dusty etc... Will said no problem he would send it in to be detailed. Well, Feb 9, 2012 we picked up the truck. The inside had not be touched at ALL! The carpet has spots so does the seats. The dashboard is all dusty. We are taking pictures to send!! Also on Jan 31st we were told that a mechanic would go over the vehicle. Now I question if that was completed. We paid the dealership delivery and handling fee. We have NEVER purchased a vehicle from a dealership and the inside looked like crap! We didn't know it wasn't completed until they completed the sale and we left. Because we were already aggravated at the dealership we were not going back inside and waiting another two hours for it to be completed when they had from Jan 31 to Feb 9th to have completed this!! We have bought two other vehicles in the past from Phil Long but not ever again. More

We bought a Ford F-250 from Phil Long Ford and had one of the best car buying experiences we've ever had. All of the sales staff were friendly and knowledgeable (no pressure). They took their time with us an the best car buying experiences we've ever had. All of the sales staff were friendly and knowledgeable (no pressure). They took their time with us and made sure we were comfortable throughout the entire transaction. We had such a great experience that a few days later we called and spoke to the general manager, Kevin Shaughnessy, to commend the sales staff. He was also very nice and personable. Throughout the entire process, we felt that we were treated with kindness and respect and that we were valued as customers. We highly recommend this dealership. We live far away, but it was well worth the drive. Ron and Diane Weber, Windsor, Colorado. More