Phil Long Ford of Denver

Ryan is awesome! I went into Phil Long to look at a car that I saw on their website and it was actually located at their CO Springs location! Once I found out it was a I went into Phil Long to look at a car that I saw on their website and it was actually located at their CO Springs location! Once I found out it was at the other location I was ready to leave Ryan offered to have the car brought up for us I said no it wasn't that important as I am not really looking. Then I noticed a jeep on their lot we looked at it and it was out of my price range.......Ryan then asked what I was looking for and I couldn't really say what I was looking for but I knew what I was not looking for :) Ryan then asked if I had looked at the Ford Edge at first I was not interested I wanted a Jeep.........LONG STORY SHORT I am now an owner of a Ford Edge and I LOVE IT! Thank you Ryan for helping us! Ryan was extremely easy to work with and we will definitely work with him again! His manager Ron was awesome too More

The best in Class! I have purchased my last 6 vehicles from Phil Long Ford and over half of them I've used one person. Darren Lucero epitomizes what customer service is I have purchased my last 6 vehicles from Phil Long Ford and over half of them I've used one person. Darren Lucero epitomizes what customer service is all about and helps to foster a collaborative culture at Phil Long Ford in Littleton. I will continue to take my business here as they live up to the customer service expectations of complete satisfaction! More

Another great experience at Phil Long Quick Lane Fast courteous service!!! Professional service people who take an interest in your needs! I waited less than an hour for my service to be complete. Fast courteous service!!! Professional service people who take an interest in your needs! I waited less than an hour for my service to be complete. More

The best in Colorado This is the best Service Department in Colorado. The staff from the top represent what great customer service is all about! Steve leads by example a This is the best Service Department in Colorado. The staff from the top represent what great customer service is all about! Steve leads by example as the leader of the team but Dwayne also works to take the customers experience to the next level. More

Service I called. You took my Explorer in within the hour and had it fixed in two days after another local dealer delayed for two months with no repair date I called. You took my Explorer in within the hour and had it fixed in two days after another local dealer delayed for two months with no repair date in sight. And you told me to bring in my old Ranger for a recall I was unaware of. Better than imagined service. Thanks Don Heck and to the whole staff. I'll likely be back for a new vehicle. More

Only place we will purchase vehicles, new or used!! As General Manager, Mr. Shaugnessy has built an awesome team at Phil Long Ford. Everyone here treated us with dignity and respect. Never a Hustle or H As General Manager, Mr. Shaugnessy has built an awesome team at Phil Long Ford. Everyone here treated us with dignity and respect. Never a Hustle or Hassle!! We just purchased our third vehicle from Phil Long Ford and plan on purchasing many more. Sales, Service and Parts. This dealership is the real deal! My wife wanted a 2018 Explorer Platinum loaded. We were lucky enough to meet Mr. Andy Kroening. Andy deserves Sales Person of the Year for his outstanding customer service and job knowledge. He treated us with dignity and respect from our very first handshake. By the way...be prepared... this gentleman has a REAL handshake! . These new SUV’s are complicated machines. Andy knew every button, bell and whistle as though he had designed and built the vehicle himself. No joke! It was snowing hard and it was late in the afternoon. No other customers crazy enough to be out in this weather but my wife and I. No doubt all employees were anxious about deteriorating road conditions and were eager to get home. Andy never rushed us. In fact he encouraged us to take our time. I know he missed his dinner bell at home. He never let on! He never even looked at his watch. This guy is a class act. He provided a no-pressure atmosphere and was pleasant from introductions to deal signing. We were never, never rushed. No Hustle and no Hassle. Ever! He is the very best and takes tremendous pride in what he does. (Tall bill to fill Andy? Hey man, you set the bar!) My wife wanted to compare 2 Explorer models side-by-side. Now the sun had set and it was really snowing and blowing. Andy dug both units out of the snow, cleaned them off, warmed them up and drove them under a covered display area for our comfort and convenience. Looking around, I saw we were still the only customers foolish enough to be car shopping in a blizzard. No doubt everyone wanted to go home. Yet no one ever rolled their eyes or even hinted that they wanted to close the store and get home before the roads closed. This snowstorm intensified by the minute. We asked countless questions trying to make our selection. Never any pressure to hurry. We made our decision and were anxious to close the deal! Finally! No Hustle. No Hassle. I am willing to say Andy will be Head of Sales at Phil Long Ford very soon! (Maybe even a corner office). We will definitely ask for Andy in the future Mr. Shaunessy, I wish I could lure him away from Phil Long Ford. I would hire him in an instant. Let’s be honest. Finance is the last place most dealerships try to pressure buyers into additional packages and options. Some will even present a contract with “errors” because worn down, tired and unwary buyers will often sign without reading all the details. (“Oops, sorry about that...let me re-print that agreement with the correct numbers”. Really? Not at Phil Long Ford! Crystal gave us the opportunity for extended warranty coverage once, and that was it. No Hustle. No Hassle. It’s why we come back time after time. Buying a vehicle should be a pleasant experience, even fun. You get both and even more at Phil Long Ford. You get a great deal! Never having met General Manager Mr. Kevin Shaughnessy, we wanted to thank him for another very pleasant and gratifying experience. He actually took time from his GM responsibilities to shake our hand and thank us! What a guy! We are absolutely delighted with our deal. "Hey honey...Can we at least talk about that new 2018 charcoal metallic Raptor? I’ll do the dishes for two years. Honest”!! More

Great Service Department I don’t like to have to take a car in for service but when the Chech Engine Light comes on I obey. The Service Department at Phil Long does an outstan I don’t like to have to take a car in for service but when the Chech Engine Light comes on I obey. The Service Department at Phil Long does an outstanding job at diagnosing the problem and correcting it. It’s even better when they tell me it’s covered by the extended warrentry. Thank you Dwayne Calloway More

NEW ESCAPE Recently purchased our lease vehicle from Phil Long Ford. Leased vehicle 3 years ago and were so happy we bought it at the end of our lease. Great p Recently purchased our lease vehicle from Phil Long Ford. Leased vehicle 3 years ago and were so happy we bought it at the end of our lease. Great people to work with. Juan Montoya and Ed Lussier were great. No pressure. Just efficiency. Thanks, Anthony Massong More

Great experience! A friend of mine referred Ed Lussier to me to help me locate a three-quarter ton crew cab pick up. I found Ed to be very personable, professional an A friend of mine referred Ed Lussier to me to help me locate a three-quarter ton crew cab pick up. I found Ed to be very personable, professional and knowledgeable in explaining the new features of a new truck. The other staff members I came in contact with throughout the sales process were all courteous as well. The dealership show room, sales offices and customer waiting area had a very modern look, were clean and gave a welcoming feel. More

Excellent Truck Buying Experience Paul is great. He's honest, knowledgable and responsive. I had almost given up on getting a Raptor when I reached out to Paul. He changed my opinion o Paul is great. He's honest, knowledgable and responsive. I had almost given up on getting a Raptor when I reached out to Paul. He changed my opinion of the Ford dealers in the area and made buying my new truck pleasant, fast and fun! Go see Paul Tapia if you want a new or used vehicle. More