Phil Long Ford of Denver

Buy from Phil Long Had a great experience buying from Phil Long. Go see Toby, great honest guy. Usual hate dealerships. Toby made the experience fast and pretty pain Had a great experience buying from Phil Long. Go see Toby, great honest guy. Usual hate dealerships. Toby made the experience fast and pretty painless. More

Excellent Did all my shopping on line and my car was ready when I got there. Test drove the car and was out of there in 2 hours. Did all my shopping on line and my car was ready when I got there. Test drove the car and was out of there in 2 hours. More

Quarterly maintenance Friendly staff. Easy to understand details of service. No long lines, quick and easy. Mechanic explained all of the service required and why. Friendly staff. Easy to understand details of service. No long lines, quick and easy. Mechanic explained all of the service required and why. Easy to see why a part needed to be replaced. More

Service Dustin Brookes was attentive to the service that was needed, checked to see if the issue could be resolved that day with parts and time frame. Dustin Dustin Brookes was attentive to the service that was needed, checked to see if the issue could be resolved that day with parts and time frame. Dustin worked well with others involved to insure work was completed in a timely manner. I felt comfortable being at the facility and work being done. Thank you Dustin and otters that serviced my new car! You all did a great job. More

Great place to buy a Car. New or Used Bought a new Ford Escape for my wife. They were very attentive and ensured that my wife was able to get all the features that were important to her, a Bought a new Ford Escape for my wife. They were very attentive and ensured that my wife was able to get all the features that were important to her, and didn't try to push her into something she really didn't need. As one of the largest Ford dealers the price is always one of the best around town. More

Feedback on purchasing Truck Nov 2018 Sales Professional: Derrick Brown My previous vehicle had been totaled after I was hit by another driver. I had started doing some research on ge Sales Professional: Derrick Brown My previous vehicle had been totaled after I was hit by another driver. I had started doing some research on getting a replacement. I stopped into Phil Long only to look around as part of my research. Mr. Brown met me as I was walking onto the lot. I gave him the basic outline of what I was looking for and he took me to see a few vehicles. He was very professional with excellent customer service (My vocation is facilitating Customers Service and Interpersonal Communications). As we looked at the vehicles and took a test drive in one, Derrick was very informative, friendly, interactive but never pushing the sale. It had been 8 years from the last time I had bought a vehicle. This was not the normal automobile sales experience. I was very comfortable interacting with Derrick. Bottom line I selected a vehicle that day to purchase. In my Navy career, I purchased vehicles all over the US and in Italy, This was the best experience I have had. I would highly recommend Derrick Brown to anyone looking to purchase a vehicle! I will be referring Derrick to everyone I know! My purchasing paperwork was done by James Lee. Another excellent interaction. I all my vehicle purchases I can not remember one time when the finance person stuck in my mind for their great customer's service. James not only explained in common English all the paperwork but worked to get me a good finance rate from Ford better than my credit union. He took the time to make me comfortable and knowledgeable on the deal. Well Done!! Best purchase experience I have ever had in my 40 years of car buying not only for me but for my family. More

Quick Lane Issues This is the second time I've had issues with the Quick Lane service. Last time the tech broke a wheel stud off while rotating the tires. I had to take This is the second time I've had issues with the Quick Lane service. Last time the tech broke a wheel stud off while rotating the tires. I had to take the truck to another service location for repairs. To be fair, Phil Long paid for the repair, but I was without me truck for a day. This time I went in for an oil change and was told my battery was going bad - I knew this to be the case based on how it was starting. I went ahead and replaced the battery. When I drove the truck out of the lot, the check engine light went on and the idle was rough. The truck has a cold air intake, so when the battery was changed the engine management data was lost and the software was now showing the motor was getting too much O2, I had to take the truck back and the issue seems to be resolved at this point. The tech was new and the service writer called it a "rookie mistake." The Quick Lane service is supposed to be convenient, but my last two experiences have been anything but. Hal S More

Great Service The service was great. Was done much faster then I thought. Ivan Was great to work with, very informative and told me everything that I needed to know The service was great. Was done much faster then I thought. Ivan Was great to work with, very informative and told me everything that I needed to know about what service work my vehicle needed and would need. More

great service personal went for iol change battery and battery terminal got it all taken care in about one hour without no pressure from any of the personal will always go went for iol change battery and battery terminal got it all taken care in about one hour without no pressure from any of the personal will always go back More

Toby Cooksey - Fantastic Internet Sales Manager Living in Toronto, I had to search online for a dealership in Colorado. After several phone calls, to several dealerships, we made the decision to wor Living in Toronto, I had to search online for a dealership in Colorado. After several phone calls, to several dealerships, we made the decision to work with Toby Cooksey at Phil Long Ford of Denver. He found us several Ford Raptors with the exact options we were looking for. We had thought we would have to order this specific vehicle (with a 5-6 month wait time). However, Toby and his team went above and beyond. We were driving the exact Raptor, that we had asked for, off of the lot within 4 days of our initial phone conversation. Thank you Toby! Our Raptor is Badass! Your service and team were Fantastic! More