Phil Long Ford of Chapel Hills - Service Center

Fast and efficient The visit went very smoothly and the work was completed quickly. The people involved in the process were courteous and gave me the information concern The visit went very smoothly and the work was completed quickly. The people involved in the process were courteous and gave me the information concerning the unplanned work that was required. More

Maintenance Service The service advisor that assisted me in maintaining my vehicle is excellent, experienced and reviewed my vehicle maintenance history advising me as to The service advisor that assisted me in maintaining my vehicle is excellent, experienced and reviewed my vehicle maintenance history advising me as to insuring my vehicle remains in top condition - Mark is to be commended. More

Oil Change Fuel injector work, filters Whats to say went as expected, nice waiting area, left my coffee cup. Employee's know their business, were friendly, got the job done. Ryan was on Whats to say went as expected, nice waiting area, left my coffee cup. Employee's know their business, were friendly, got the job done. Ryan was on top of everything and kept me informed of what was going on. More

All visits should be like this Fuel pump on my Taurus had been replaced in Feb. and turned out to be defective. It was replaced again at no charge and no hassle. Mark was extremel Fuel pump on my Taurus had been replaced in Feb. and turned out to be defective. It was replaced again at no charge and no hassle. Mark was extremely pleasant and helpful in getting the work done. More

Good job Service is always good. Employees are very helpful. Down side is I have to come back in to get one of the services done due to parts department me Service is always good. Employees are very helpful. Down side is I have to come back in to get one of the services done due to parts department mess up. More

Hassle Free Service Bring your car in, tell them what you want done and what they recommend and they take care of the rest! Even brought my car right to me so that I didn Bring your car in, tell them what you want done and what they recommend and they take care of the rest! Even brought my car right to me so that I didn't have to go hunting in their parking lot. They have always been friendly and truly want to make my experience pleasant. Chris Taylor always remembers me. More

Enjoyable I was offered cookies and watermelon and pineapple while I was reading my book for an hour. I didn't take the cookies. I did take coffee too. I was offered cookies and watermelon and pineapple while I was reading my book for an hour. I didn't take the cookies. I did take coffee too. More

Service Department Showed up on a Saturday without an appointment. Patrick took care of us, had the car done quickly with no drama. Love the service department....they Showed up on a Saturday without an appointment. Patrick took care of us, had the car done quickly with no drama. Love the service department....they are always first class. More

F350 Oil Change Thanks Mark! Always fun to catch up..even if it's every 3 years! Always a great experience working with you and the Phil Long team! Thanks Mark! Always fun to catch up..even if it's every 3 years! Always a great experience working with you and the Phil Long team! More

Painless and professional The whole process was informative and excellent. All repairs were completed quickly and with my satisfaction in mind. Mark Riese kept me in the loop e The whole process was informative and excellent. All repairs were completed quickly and with my satisfaction in mind. Mark Riese kept me in the loop every step of the way. More