Phil Long Ford of Chapel Hills - Service Center

Job well done. Vehicle was in for a recall repair and oil change. The work took more than a day, but was completed to my satisfaction. Mark was a pleasure to work wi Vehicle was in for a recall repair and oil change. The work took more than a day, but was completed to my satisfaction. Mark was a pleasure to work with and kept me informed along the way. More

Got an oil change, tire rotation and brake check This time I was in and out in approximately 1 & 1/2 hours. Probably the best visit I have had here since 2010. I was asked to do an upgrade survey whi This time I was in and out in approximately 1 & 1/2 hours. Probably the best visit I have had here since 2010. I was asked to do an upgrade survey while waiting on my truck. I did look at the 2016 models. They are nice but pretty pricy. Especially since I have low mileage on my paid off 2010 Ford F150 XLT. More

Great Experience Traveling in our Ford 450 loaded with a 5000# slide in truck camper and pulling a 16' trailer with a Polaris Ranger on it, we lost most of our power a Traveling in our Ford 450 loaded with a 5000# slide in truck camper and pulling a 16' trailer with a Polaris Ranger on it, we lost most of our power about 20 miles from Colorado Springs. We found Phil Long Ford on our smart phone and drove directly there. Upon arrival we located the service manager Steve Horgath,, he was extremely helpful and introduced us to Kyle Iverson, who found us a campsite to unload our camper and the next day delivered the truck to him. He kept us updated and the truck was repaired in two days. The shuttle driver, Brian James dropped us off at our campsite, and picked us back up when our truck was fixed. Steve truly cared and was very helpful at a time we were under a lot of stress. 10 stars to all who helped us. David and Evelyn Thompson Smithville Mo. More

Maintenance Visit Lee and Austin were professional and thorough. Great service visit. Austin fixed my driveability issue and made sure the work was done in a timely man Lee and Austin were professional and thorough. Great service visit. Austin fixed my driveability issue and made sure the work was done in a timely manner. More

30,000 mile check-up Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. More

Adam's Work Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe tha Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe that's what you pay for with some of the quotes. LOL!! Phil Long Ford is absolutely very professional. More

Regular service The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance Plan for regular service. He also noted my damaged windshield and quoted me a replacement cost that beats the quote I had gotten from Elite Auto Glass. More

Service Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. More

Chris Taylor is great! Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things we Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things were going, I was a waiter, and explained exactly how everything was regarding the status of my car. More

Mark Riese is a professional The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. More