Phil Long Ford of Chapel Hills - Service Center

Faster than expected In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept - really on the ball - courteous and friendly. More

Routine Service Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his team of experts. More

Service recieved during my latest visit. I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was ou I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was outstanding. All Phil Long employees i encountered were polite and friendly. Thanks to all of you. More

Mark is an awesome rep I've been taking my 2006 Ford Explorer to Phil Long for service ever since I purchased it new. Outstanding support and service at a fair price. Very I've been taking my 2006 Ford Explorer to Phil Long for service ever since I purchased it new. Outstanding support and service at a fair price. Very customer oriented. Highly recommended. More

Oil Change I scheduled an appointment with Mark. I arrived just before appointment time. I was greeted immediately. We covered what was needed. Service depar I scheduled an appointment with Mark. I arrived just before appointment time. I was greeted immediately. We covered what was needed. Service department was very busy at the time. My truck was in and out in a very reasonable amount of time. Mechanic discovered items that needed more attention. Parts were ordered. Appointment was made to repair the defective items. More

service - in and out in a reasonable time - friendly service advisor - good job So if you are going to offer free service on a new vehicle for a specific period, why not in a reasonable time - friendly service advisor - good job So if you are going to offer free service on a new vehicle for a specific period, why not include tire rotation which should be done at ever oil change? More

My New Advisor When Dan Philips, who had been my Service Advisor for years, suddenly left, I was worried that I would not find someone who went out of his way to giv When Dan Philips, who had been my Service Advisor for years, suddenly left, I was worried that I would not find someone who went out of his way to give superior service; I worry no more. Chris Taylor is an excellent advisor, who is knowledgeable, and looking out for his customers best interest. Chris always keeps me informed, and is honest about the best course of action with my three Fords. He is an asset to your organization, and I look forward to working with him and your dealership, this year, and for many years to come. Thanks, Chris. More

Mark Riese Service advisor Mark became my advisor after Dan Philips left. Dan is phenomenal! He know his way around by F-250. Way to go Mark. Thanks for the help Mark became my advisor after Dan Philips left. Dan is phenomenal! He know his way around by F-250. Way to go Mark. Thanks for the help More

Service was friendly and efficient! Oil change and tire rotation for my VW was done in 2 hours while I was waiting. Pat was the Service contact and he processed the activity in a friendl Oil change and tire rotation for my VW was done in 2 hours while I was waiting. Pat was the Service contact and he processed the activity in a friendly and efficient manner. I used a coupon book purchased the day before while getting an oil change for my Ford Escape. More

Quick and Easy I was in and out in less than a half an hour. Kurt was professional and friendly and didn't try to sale me anything beyond the oil change that I neede I was in and out in less than a half an hour. Kurt was professional and friendly and didn't try to sale me anything beyond the oil change that I needed. I will certainly choose to come back to this location. More