Phil Long Ford of Chapel Hills - Service Center

Always get excellent Service at Phill Long Ford Mr Patrick Carter iis excellent he is familiar with my car and knows what is required to keep it in top shape. Your service employees are very good a Mr Patrick Carter iis excellent he is familiar with my car and knows what is required to keep it in top shape. Your service employees are very good and I always say number one getting my car repairs completed. Thank you More

Service Work on F250 The work was good but the exceptional part was the Service Advisor, Mark R. Mark keeps you informed and treats you as a friend rather than just a cus The work was good but the exceptional part was the Service Advisor, Mark R. Mark keeps you informed and treats you as a friend rather than just a customer. More

Awesome!! I called in and Chris Taylor ensured I was scheduled for my issues and although the oil change and rotation of my tires took a little longer the fact I called in and Chris Taylor ensured I was scheduled for my issues and although the oil change and rotation of my tires took a little longer the fact that Chris was honest at the beginning and told me the time he thought it would take. He was right on!! pleasant and professional along with a great humorous side as well, Thank you Chris!! More

Very helpful I purchased a service package that allowed me to use for that days service, which I appreciated not having to pay for and it allows me to use it for m I purchased a service package that allowed me to use for that days service, which I appreciated not having to pay for and it allows me to use it for my other cars More

Great customer service with Chris Taylor I've had my 2006 Expedition and 2010 F-250 serviced at Phil Long Ford. Each time has been with Chris Taylor and he's been GREAT in getting the work do I've had my 2006 Expedition and 2010 F-250 serviced at Phil Long Ford. Each time has been with Chris Taylor and he's been GREAT in getting the work done on time and on price!! Thank YOU Chris! More

Quick efficient service I took my vehicle in for an oil/filter change and used the Quick Lane. Service was performed within 1/2 hour including all fluids topped off. Good J I took my vehicle in for an oil/filter change and used the Quick Lane. Service was performed within 1/2 hour including all fluids topped off. Good Job to everyone! More

Chris' customer service is outstanding The positives: Chris is a real professional. He noticed that I was not being taken care of, and he offered to help right away. They were upfront wi The positives: Chris is a real professional. He noticed that I was not being taken care of, and he offered to help right away. They were upfront with what my car needed and the timeline. The negatives (reason why I didn't give them 5 stars): I called 4 times within two weeks. The first call, I left a message with a clerk. She told me that someone will call me shortly...no one did. Second call was not answered. Third call, I left a voice mail in the mail box of the guy in charge of the vehicle recalls...he never called me back. Fourth call, I was on hold for 15minutes. I hung up and decided to drive to the dealership to schedule my appointment. I stood there for a while waiting for the guy in charge of the recalls, but he never noticed me . Chris finished with another customer and immediately offered to help. I was very upset at the time, but Chris' professionalism changed my demeanor. More

Faster than expected In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept - really on the ball - courteous and friendly. More

Service recieved during my latest visit. I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was ou I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was outstanding. All Phil Long employees i encountered were polite and friendly. Thanks to all of you. More

Routine Service Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his team of experts. More