Phil Long Ford of Chapel Hills - Service Center

Quick Lane Service Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled mainte Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled maintenance as well as other maintenance. The staff is very knowledgeable, helpful, and friendly. When you can walk away from a "mechanic's shop" with a smile on your face (and actually laughing), it is a very special place I can trust! I highly recommend this facility and will continue to purchase my vehicles and have them serviced at Phil Long! More

Scheduled Maintenance and new tires. Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time. More

Outstanding customer service Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very profess Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very professional. More

Fabulous Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! More

Service department is excellent! I came in on a Saturday with an urgent issue right before taking off on a road trip to East Texas. They diagnosed the problem, did necessary repairs t I came in on a Saturday with an urgent issue right before taking off on a road trip to East Texas. They diagnosed the problem, did necessary repairs to make the car road-worthy, and charged me only a fraction of what I had feared would be charged. The service department earned my loyalty once again! More

Always the best service The service staff at Phil Long are always very helpful and pleasant. I feel confident tha all my needs and requests are taken care of each visit. The service staff at Phil Long are always very helpful and pleasant. I feel confident tha all my needs and requests are taken care of each visit. More

Quick Service!!! No appt need, I dropped and waited for my oil change, done in less than 45 min. Call that a win on along list of TO DO's today. No appt need, I dropped and waited for my oil change, done in less than 45 min. Call that a win on along list of TO DO's today. More

A pleasant and efficient company to do business with. From making the appointment by phone, to the representative who met me in the Quick Lane, to the service dept rep who checked me in to the final check From making the appointment by phone, to the representative who met me in the Quick Lane, to the service dept rep who checked me in to the final check-out process, I was treated with courtesy and efficiency. All of the personnel I dealt with were extremely professional as well as friendly and personable. More

Needed redo of Transmission My transmission was worked on about a month ago, and still had problems. Brought it back in. They found the true problem and now it seems to be doing My transmission was worked on about a month ago, and still had problems. Brought it back in. They found the true problem and now it seems to be doing much better! Chris Taylor is truly superb. He took my car in, and also worked to get me a loaner vehicle. More

Always get excellent Service at Phill Long Ford Mr Patrick Carter iis excellent he is familiar with my car and knows what is required to keep it in top shape. Your service employees are very good a Mr Patrick Carter iis excellent he is familiar with my car and knows what is required to keep it in top shape. Your service employees are very good and I always say number one getting my car repairs completed. Thank you More