Phil Long Ford of Chapel Hills - Service Center

Great to work with we take our entire fleet to them they turn are trucks fast without any problems. I enjoy working with Scott so much that I now take all my personel vehicles there. turn are trucks fast without any problems. I enjoy working with Scott so much that I now take all my personel vehicles there. More

I bought my 2009 Ford Focus from Phil Long Chapel Hills and will only bring my car to Scott Shanen (Phil Long Service Department). He consistently gives me the best assessment for my vehicle and gives app and will only bring my car to Scott Shanen (Phil Long Service Department). He consistently gives me the best assessment for my vehicle and gives appropriate service recommendations. I've been so impressed with his willingness to go out of his way that I decided to bring my Honda to him for service as well. If something is wrong with your car and it needs fixed, take it to Scott Shanen at Phil Long Service and he will give you a list of recommended service actions and tell you were you can afford to wait until the next time. More

Aside from the fact that my brand new vehicle had a physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widesp physically damaged interior upon delivery, this is more about the service department, as my buying experience was excellent. There is a widespread design flaw of the fuel gauges on the newer generations of Ford vehicles. I learned this from a Technician at this dealership, who informed me that incorrect gauge readings are normal and he verified it by driving another vehicle of the same year/model as mine and witnessing the same thing. However, the technician was somewhat contradictory, as he tried to get me to believe that what I exclusively verified for an entire month was automatically nullified because he saw something different over the course of a few minutes. I was consistently pushed to leave my very expensive, brand new car at their service department over the weekend, where it would sit in their parking lot for days having nothing of any value done with it because they're closed the rest of the weekend, leaving me without a car for absolutely no reason. When I expressed my disapproval of the absurdities described in the above paragraphs in an elevated manner (elevated, not yelling), the service advisor said, "Not in front of the customers..." So apparently I was not viewed as a customer after spending over $20,000 at their dealership. It appears it's business as usual at American car dealerships: deny problems exists and pretend the customers are wrong. Dishonesty and passive laziness prevail. More

Flat out liars and cheats. Do not live up to their promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not dea promises. Will tell you anything to get your business and then back out of a deal previously made. Do not trust anything they tell you and do not deal with them over the internet because you cannot trust a word of anything they tell you to get you into their dealership. Absolutely the worst customer service of any car dealer I have ever seen. More