Phil Long Ford of Chapel Hills - Service Center

Chapel Hills does not compare to Motor City service dept. I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I end I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I ended up with a flat tire in Denver due to that-- could have been worse! They didn't even have a record of my being there! 30 hours to do an oil change and tire rotation, plus fix radio. And radio is not fixed! Service agent will NOT return my calls! Very poor management and customer service. May be worth the drive to Motor City. More

2 recalls for my 2013 Ford Escape I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer o I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer or more helpful. He took the time to explain the procedures involved with the recalls and was ever so patient with me when I asked for directions to get to the service department. My wait time for the complete service was less than an hour and a half. Ryan explained fully to me the repairs that had been done. I recommend the service department to anyone needing repairs to their vehicle. More

Thiefs I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I g I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I got my truck back and everything that I had inside my cab had been stolen. No one from the dealership will help or show any concern. Chris Edge was in charge of my claim so as far as I know he is a thief along with every mechanic that works at Phil long for chapel hills! More

completely satisfied! I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand wash I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand washed my car, thanks everyone at phil long for everything! More

Poor Service, Absolute Joke All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back becau All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back because of the slipping and grinding in the transmission. They kept my car over the weekend, no rental or anything just to tell me on Monday that it's normal. Everyone that I've read who owns the same car has the same issue so it sounds like a Ford problem. The first time I took it in for the problem they told me it was my rear view glass shaking around. Today my brother had an appointment for an 8 o'clock oil change, my brother tries calling the service rep brad back twice about the status of his vehicle. First time he was helping a customer, second time he was on the phone. My brother didn't get a call back till almost 130 saying his car was done and then they try to accuse my brother of not answering his phone because they tried to get a hold of him twice when they didn't and if they would have they should have left a voicemail or attempted to call the second number. Plus they didn't even have a good answer for what was going on with his tire or anything. Weren't able to pick up his car until about 215. Poor service, I would not recommend anyone coming here. If it wasn't for the warranty on my car I would not bring anything here. More

Last week I brought my 2012 Ford Fiesta SE into Phil Long Ford of Chapel Hills Quick Lane service for an oil change. The Quick Lane Manager persisted in trying to get me to allow them to perform a Fuel Injec Ford of Chapel Hills Quick Lane service for an oil change. The Quick Lane Manager persisted in trying to get me to allow them to perform a Fuel Injection Service. I had turned them down once before on this request. I reviewed the Owner's Manual and found no indication of a requirement for this type of service. The Quick Lane Manager told me that the Fiesta does not have a fuel filter and requires fuel injection service every 15,000 miles. He also indicated that this issue (no fuel filter) was compounded by Colorado's "dirty gas." In truth, the car does have a fuel filter. The Owner's Manual states it has a "permanent fuel filter" and suggests it is good for 100,000 miles. Moreover, the manual cautions against using any agents to clean the fuel system. I take excellent care of my car. I only run Premium fuel from reputable sources. In fact, the Fiesta runs like a top. It's a great little car. However, I am really upset that a Ford dealer is allowed to bold-face lie to customers and use high pressure tactics to persuade them, grounded in deceit, to spend money not required in order to maintain the vehicle. An additional issue is that every visit to Phil Long's service department earns a barrage of admonitions to only give them "5's" on the survey. Ostensibly their reasoning is that they want to handle and solve problems locally, which seems reasonable. However, I believe now it only serves to inflate their scores of customer satisfaction. Their high-pressure tactics in this area makes me very uncomfortable, but Phil Long has the only dealer for me to go to for service. Bottom line: I'm looking to sell my Fiesta and move to a different brand More

The vehicle was brought in to Phil Long for loose trim by the tailgate and to check the transmission. The transimmision was declared "normal". The trim defect was listed as "loose trim on the right rear", D the tailgate and to check the transmission. The transimmision was declared "normal". The trim defect was listed as "loose trim on the right rear", Dan in the service dept. at Phil Long claimed they did not notice the obvious problem. Dan said they pushed the molding on the rear door up, this was not a problem. When the loose trim problem was identified to Dan, Dan pulled the trim down and dislodged it more. Then suddenly noticed there was a scratch on the bottom of the side panel. This escalated to the claim that the panel had been pulled out in an attempt to remove it. The scratch turned into a crack. This is all questionable because the obvious loose trim was not noticed before, and then small details suddenly became obvious. The original problem, evolved into a bigger problem, with no corrective action. Dan was wanting the dealer that the car was purchased from, 80 miles away, to agree to pay for the "defect" repair. I took the vehicle back to the selling dealer and they fixed the problem in less than 30 minutes. They identified the original problem as a loose clip on the trim panel. How the other issues came about is "unknown". I would encourage others to avoid Phil Long at Chapel Hills if at all possible. More

I scheduled an appointment to take my Ford Ranger in for a "complete" inspection. I even called again to ensure that everything was going to be good to go, and to fully understand what the cost would be. a "complete" inspection. I even called again to ensure that everything was going to be good to go, and to fully understand what the cost would be. I was given a time of 1:40 to bring the truck in, and was told it would take about 1 hour for the inspection. Upon arrival a "young man" hopped in the truck and started doing what would be considered an idiot inspection of things that I told them really didn't need to be doing, because I can do those. I wanted them to inspect the things that I don't have the "technical" skills to test/inspect. When we got into the service center check-in office the man behind the counter told me that they could not do the work/inspection because it was too late in the day! I was beside myself! "I had called twice to ensure that this would be done, yesterday when I set the appointment, and two hours ago to double check. And now you are telling me that you can not do it! Phil Long is both a theft and lier! If I were to walk in there and take $150 out of their cash register they would have me arrested! But here they waste 2 hours of my time (not to mention me having scheduled my entire day around this), and the 1:30 minutes of gas. No one in their right mind would use these BOZOs. More

The company that I previously worked for had a fleet account with Ford. Scott Shanen was our fleet service rep. He always did a wonderfull job of getting our vehicles in and out right away. I now take m account with Ford. Scott Shanen was our fleet service rep. He always did a wonderfull job of getting our vehicles in and out right away. I now take my work and personal vehicles to Scott. He always takes care of me. More

When I took my Ford Explorer in for service Chris Taylor was very helpful and efficient! He explained what the issue was and found affordable ways for me to fix it. I felt like he was looking out for my bes was very helpful and efficient! He explained what the issue was and found affordable ways for me to fix it. I felt like he was looking out for my best interest, which is rare in this industry.I know that when I bring my vehicle back I will be asking for him! Oh and, everyone there was very friendly and helpful. I came in without an appointment and was out within an hour. More