Phil Long Ford of Chapel Hills - Service Center

The service was very good Every one at Phil Long Ford was very helpful. I am impressed . Carlitos Saenz was very helpful in the purchause of my new car.Thanks Every one at Phil Long Ford was very helpful. I am impressed . Carlitos Saenz was very helpful in the purchause of my new car.Thanks More

Service center crooks If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terrib If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terribly dishonest and condescending. One time during a full service oil change they told me that I needed new brake pads on the front of our escape. I knew they were trying to scam us because I had just put brand new pads on about 2 months before. Then the other day I was having a problem with my F150 and suspected it may be something with the computer, so I took it to them to have it tested. Although they did diagnosed my problem (for $145) as a bad throttle body, they wanted over $900 to fix it. Then they basically told me anything else other than them performing the work was wrong and that it would need to be replaced and I would be wasting me time cleaning it and it would just fail anyway. Well, I picked up my truck, bought some throttle body cleaner for $5 and cleaned it...and it ran just fine and is still working today. Save yourself the time and money and go elsewhere. More

Crooked Service Department We are not from Colo. Springs and were there visiting family when our Ford Edge had sensor and A/C issues. We took the vehicle and opted to have the A We are not from Colo. Springs and were there visiting family when our Ford Edge had sensor and A/C issues. We took the vehicle and opted to have the A/C repaired for $316. When we picked the vehicle up we noticed the A/C still did not work. So we called them to ask them about it and they told us, "Oh, we repaired the audio." The audio? It was never broken! We've called numerous times to resolve the issue and each time we are told, "Our service department manager is looking into it, and we will call you back." Unsurprisingly we have never been called back. More

I had an excellent experience at Phil Long Ford Of Chapel Hi The service department at Phil Long Ford at Chapel Hills is an outstanding center, Dan Phillips and his staff of professional people are second to non The service department at Phil Long Ford at Chapel Hills is an outstanding center, Dan Phillips and his staff of professional people are second to none! They bend over back wards to help the customer and get the job done! I have had great success at this dealership! I would certainly recommend this Ford service center! More

I am impressed I am pleased with the service and dedication by the Phil Long Ford Dealership at Chapel Hills. On more than one occasion I have brought the vehicle fo I am pleased with the service and dedication by the Phil Long Ford Dealership at Chapel Hills. On more than one occasion I have brought the vehicle for warranty work, service and concerns and have them all addressed by the loyal staff and my Service Manager Mr. Dan Phillips. More

Service Center Scam We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quot We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quoted a $500 price tag to do it. The thing is, I just changed the brakes myself less than 3 months ago. Since we've got the vehicle back, the brakes have started audibly grinding. This was not the case before they touched it. Stay far, far away from this place. More

Chapel Hills does not compare to Motor City service dept. I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I end I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I ended up with a flat tire in Denver due to that-- could have been worse! They didn't even have a record of my being there! 30 hours to do an oil change and tire rotation, plus fix radio. And radio is not fixed! Service agent will NOT return my calls! Very poor management and customer service. May be worth the drive to Motor City. More

2 recalls for my 2013 Ford Escape I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer o I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer or more helpful. He took the time to explain the procedures involved with the recalls and was ever so patient with me when I asked for directions to get to the service department. My wait time for the complete service was less than an hour and a half. Ryan explained fully to me the repairs that had been done. I recommend the service department to anyone needing repairs to their vehicle. More

Thiefs I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I g I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I got my truck back and everything that I had inside my cab had been stolen. No one from the dealership will help or show any concern. Chris Edge was in charge of my claim so as far as I know he is a thief along with every mechanic that works at Phil long for chapel hills! More

completely satisfied! I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand wash I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand washed my car, thanks everyone at phil long for everything! More