Phil Long Ford of Chapel Hills - Service Center

Great service Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were disc Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were discussed were completely taken care of More

Very Curtious and Friendly This was my first time in the dealership for service and my experience was excellent. Patrick gave me a tour of the dealership and also got me a cup o This was my first time in the dealership for service and my experience was excellent. Patrick gave me a tour of the dealership and also got me a cup of coffee while I waited for my vehicle. More

Best of a bad situation My Fusion was in for recall work when the mechanic found a cross-threaded bolt in the driver's door. The parts were emergency ordered from Ford but i My Fusion was in for recall work when the mechanic found a cross-threaded bolt in the driver's door. The parts were emergency ordered from Ford but it was too late to be sent the next day so the car needed to stay another day. Matt was very helpful in making sure I had a loaner vehicle for the time my car was stuck at the dealership. He called me on a number of occasions over the course of the time my car was in the shop to give me an update on the status---so, I was not surprised when it needed to spend another day waiting for the parts from Ford. I will definitely request to have Matt be my service rep when I take any of my three Fords in for future service. More

Service review. We have received professional service with respect to warranty work and periodic maintenance with helpful explanations putting into proper perspective We have received professional service with respect to warranty work and periodic maintenance with helpful explanations putting into proper perspective the work done to date. More

Quick and Excellent Service Easy drop off and pick - no issues w/ service. Scheduled online. No waiting and drop off went smoothly. Service Rep knew about my service plan and Easy drop off and pick - no issues w/ service. Scheduled online. No waiting and drop off went smoothly. Service Rep knew about my service plan and what was recommended. More

Patrick Carter was most helpful and very professional. He is an asset for Phil Long Ford and the entire service organization. The entire service organization is e was most helpful and very professional. He is an asset for Phil Long Ford and the entire service organization. The entire service organization is excellent More

Chris Taylor is the only reason I use Phil Long Service. Chris Taylor is the BEST! I have worked with Chris over the past 3 years and he has taken superb care of me and my Ford Edge Chris Taylor is the BEST! I have worked with Chris over the past 3 years and he has taken superb care of me and my Ford Edge More

Great service, and very conscious of my time Kurt was a huge help when I showed up unannounced needing an oil change. He helped make sure I was able to get the vehicle serviced and back on the ro Kurt was a huge help when I showed up unannounced needing an oil change. He helped make sure I was able to get the vehicle serviced and back on the road within my allotted time frame. Everything went off without a hitch. Thanks to Kurt I was able to take a quick test drive of a new vehicle while waiting for my current Ford truck. The salesman was great as well. Very professional, yet low pressure. Happy to take a quick spin and let me know what new Fords have to offer. When I'm in the market I'll go back to find Ryan. More

Everything was great Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service More

Paid service work Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonabl Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonable price. I was able to speak with the techs working on my truck about any issues found. Work was completed on time when scheduled. Thanks! More