Phil Long Ford of Chapel Hills - Service Center

Urgent Engine Light Displayed I drove in to the Service Department of Phil Long Ford as soon as the engine light displayed on the dash panel, so obviously I didn't have an appointm I drove in to the Service Department of Phil Long Ford as soon as the engine light displayed on the dash panel, so obviously I didn't have an appointment. The service representative took my Escape immediately and was friendly and reassuring. He called me as soon as the repair had been made. All in all, a pleasant experience for a stressful situation. More

Very good customer support The maintenance and up-coming maintenance were explained in great detail setting expectations. The service was very good and timely. Patrick was ver The maintenance and up-coming maintenance were explained in great detail setting expectations. The service was very good and timely. Patrick was very professional and helpful. More

Transmission fault Zack was truly the best! He was extremely helpful with fixing my car and making sure to get me a rental covered while my car was being fixed. Zack was truly the best! He was extremely helpful with fixing my car and making sure to get me a rental covered while my car was being fixed. More

Service Very pleased with the customer service by Chris Taylor. Very professional. Took the time to discuss what was being done. Pleased with the quick tur Very pleased with the customer service by Chris Taylor. Very professional. Took the time to discuss what was being done. Pleased with the quick turnaround on the repair time. More

Service The service time was prompt and employees were helpful. The employees were friendly. The waiting room was also comfortable. The rest rooms were cle The service time was prompt and employees were helpful. The employees were friendly. The waiting room was also comfortable. The rest rooms were clean and stocked. More

Informative, Helpful and Friendly Patrick was courteous and helpful. He explained the upcoming service needs for my F150 and helped me prioritize them. The work performed on this visi Patrick was courteous and helpful. He explained the upcoming service needs for my F150 and helped me prioritize them. The work performed on this visit was done in a timely manner and within the cost estimate that was provided at the outset of the work. More

Great service Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were disc Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were discussed were completely taken care of More

Very Curtious and Friendly This was my first time in the dealership for service and my experience was excellent. Patrick gave me a tour of the dealership and also got me a cup o This was my first time in the dealership for service and my experience was excellent. Patrick gave me a tour of the dealership and also got me a cup of coffee while I waited for my vehicle. More

Best of a bad situation My Fusion was in for recall work when the mechanic found a cross-threaded bolt in the driver's door. The parts were emergency ordered from Ford but i My Fusion was in for recall work when the mechanic found a cross-threaded bolt in the driver's door. The parts were emergency ordered from Ford but it was too late to be sent the next day so the car needed to stay another day. Matt was very helpful in making sure I had a loaner vehicle for the time my car was stuck at the dealership. He called me on a number of occasions over the course of the time my car was in the shop to give me an update on the status---so, I was not surprised when it needed to spend another day waiting for the parts from Ford. I will definitely request to have Matt be my service rep when I take any of my three Fords in for future service. More

Service review. We have received professional service with respect to warranty work and periodic maintenance with helpful explanations putting into proper perspective We have received professional service with respect to warranty work and periodic maintenance with helpful explanations putting into proper perspective the work done to date. More