Phil Long Ford of Chapel Hills - Service Center

Very good. I called for an appointment the afternoon before and was scheduled for 7:20 AM the following morning by Lee Samples. I arrived a little early but was I called for an appointment the afternoon before and was scheduled for 7:20 AM the following morning by Lee Samples. I arrived a little early but was greeted by Lee and quickly ushered into the garage. After the preliminary checks, I went inside to describe the services from my coupon book that I wanted. Although the servicing took a little longer than Lee promised, partially because I had not left the wheel lock key where it was easy to find and he had to see me twice for me to remember the correct location, I was very satisfied with the service. More

Awesome As Always! Chris has always taken great care of us and this visit was not exception. Thanks for the superior service. I highly recommend this dealership. Than Chris has always taken great care of us and this visit was not exception. Thanks for the superior service. I highly recommend this dealership. Thank you! More

Service Department Brad Taylor was a delightful person to work with at Phil Long Chapel Hills. My vehicle was not drivable and because the dealership was short on trans Brad Taylor was a delightful person to work with at Phil Long Chapel Hills. My vehicle was not drivable and because the dealership was short on transmission techs, I was without my Escape for 3 weeks. Brad made sure I had a nice loaner and then made it a point to keep me informed on the status of the repair. Unlike other dealerships I've dealt with over the years, I felt respected and appreciated as a customer. More

Very Good Service Friendly, courteous, professional service ... had appointment for oil change, tire rotation & brake inspection ... in on time and completed in a timel Friendly, courteous, professional service ... had appointment for oil change, tire rotation & brake inspection ... in on time and completed in a timely manner. I have had my truck(s) serviced at the Chapel Hills location since we moved to CoSpgs (5 years) and they have always done an excellent job. More

Service CHris worked with me to schedule a time and possible use of a loaner due to the difficulty of dropping off my car and getting transport to home and wo CHris worked with me to schedule a time and possible use of a loaner due to the difficulty of dropping off my car and getting transport to home and work. Although ultimately not required, he understood my needs and went out of his way to accommodate me Mark Riesee's support was exceptional. He kept me up to date on progress and status on my vehicle. I have worked with him for years on my cars and he has always been very responsive and helpful. More

Excellent Service Service Writer Chris Taylor is always friendly and service oriented. Always answers all my questions and makes every effort to ensure all my issues Service Writer Chris Taylor is always friendly and service oriented. Always answers all my questions and makes every effort to ensure all my issues are resolved. I always go away totally satisfied with the service at Phil Long Ford - Chapel Hills. More

Excellent I always choose Phil Long of Chapel Hills. The service is fantastic, and that's because Mark Riese takes a personal interest in making sure everythin I always choose Phil Long of Chapel Hills. The service is fantastic, and that's because Mark Riese takes a personal interest in making sure everything is top notch!! More

Great Service I was very sastified with the the service I received and Brad Taylor was very helpful in handling this matter. I would recommend the Phil long Se I was very sastified with the the service I received and Brad Taylor was very helpful in handling this matter. I would recommend the Phil long Service Dept to my friends. More

Normal maintenance - great service Mark Reise gave me great advice and got my truck back to me in record time. I'm glad he is my cust service rep and I look forward to working with him Mark Reise gave me great advice and got my truck back to me in record time. I'm glad he is my cust service rep and I look forward to working with him again. More

Finally..Great Service I have been a long time Phil Long customer. Service dept has been subpar for some time but they are the only Ford dealer in town so where else do you I have been a long time Phil Long customer. Service dept has been subpar for some time but they are the only Ford dealer in town so where else do you go??? You finally have a great team of employees lead by Jeff Alexander. He went over and above to help us and was respectful and courteous (hasn't been like that there) and provided timely solutions for my vehicle repair! Thanks to Jeff and Brad I'll definitely be back!! More