Phil Long Ford of Chapel Hills - Service Center

Great Service by Patrick Patrick Carter did a great job by keeping me informed on the rear brake pad service that was recently performed on my car. Thank you Patrick! Patrick Carter did a great job by keeping me informed on the rear brake pad service that was recently performed on my car. Thank you Patrick! More

excellent I took in an A5 Cabro that I did not purchase @ Phil Long. I had ? on the use of all the electronics . Robert in svc was really helpfull in getting my I took in an A5 Cabro that I did not purchase @ Phil Long. I had ? on the use of all the electronics . Robert in svc was really helpfull in getting my ?'s answered. More

Great service Everything was just what I expected. Time estimate was dead on and price was just what was quoted. Took a walk since it was a long appointment, and re Everything was just what I expected. Time estimate was dead on and price was just what was quoted. Took a walk since it was a long appointment, and received updates by phone. More

Quick and Simple Appointment was simple and work was performed within the time they said it would be completed. Service rep went over inspection and stated the car is Appointment was simple and work was performed within the time they said it would be completed. Service rep went over inspection and stated the car is in good shape and gave recommendations for next service. More

15,000 mile service on my 2014 F-350 I was pkleased at the very quick availability of my service appointment. I called at 3:00PM to schedule service and an appointment was abled to be sch I was pkleased at the very quick availability of my service appointment. I called at 3:00PM to schedule service and an appointment was abled to be scheduled for 3:30 PM the same day. This was totalyt unexpected. More

Professional and Personable My experiences with the Phil Long service department has been excellent with both vehicles which I have bought from the dealership. Compared to the se My experiences with the Phil Long service department has been excellent with both vehicles which I have bought from the dealership. Compared to the several other service options available, they are by far the most professional and personable staff in the area. Lee Samples, who managed our latest service, was exemplary. More

2003 F350 Repairs Brad Taylor was excellent as my service manager. Repairs were completed on time and for much less than I thought it would cost me. I was able to use c Brad Taylor was excellent as my service manager. Repairs were completed on time and for much less than I thought it would cost me. I was able to use coupons for my diagnostics, car rental and 15% off of the repairs. More

Quick and thorough I went in for a couple of bodywork issues. They replaced the windshield molding on my 15 Explorer with no issue. The rattle in the driver side door t I went in for a couple of bodywork issues. They replaced the windshield molding on my 15 Explorer with no issue. The rattle in the driver side door the trouble shot for a couple of hours with no resolution. The guy was to continue researching the issue with Forder and get back to me the next day; I'm still waiting for the call (4 days have gone by so far). More

Rear axle Kyle was really good about keeping me informed on what was happening, with my F 150, and was really easy to work with. Check in and check out were rea Kyle was really good about keeping me informed on what was happening, with my F 150, and was really easy to work with. Check in and check out were really smooth. More

service I was able to make an appointment with ease, the service manager was very helpfull and suggested additional services but wasn't at all pushy. I reque I was able to make an appointment with ease, the service manager was very helpfull and suggested additional services but wasn't at all pushy. I requested an additional diagnoses that was done. I had not planned on leaving my vehicle but with the additional request had to leave it overnight and was driven back to my home on a very timely basis. More