Phil Long Ford of Chapel Hills

Abdolutely horrible!!! Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we final Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we finally agreed on something that would work for us. Signed all the papers, changed out all three car seats and went on our merry way to show off our nice new (new to us) car. We get a call on Monday night from the salesman, saying we need to come back in to sign some more papers. Since we were in the process of getting dinner ready, with plans of decorating our Christmas tree after, we asked if we had to come in now and they told us we did. When we got to the dealership we were met by the manager, who began to talk so fast we could barely comprehend what he was saying. The next thing we knew, he was showing us different cars on the computer, asking what we thought of them. At that point, we realized we were there to give our new car back. They were very deceitful!!!! We ended up asking for our trade back and leaving. I will NEVER step foot in this place EVER again! More

Poor Service, Absolute Joke All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back becau All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back because of the slipping and grinding in the transmission. They kept my car over the weekend, no rental or anything just to tell me on Monday that it's normal. Everyone that I've read who owns the same car has the same issue so it sounds like a Ford problem. The first time I took it in for the problem they told me it was my rear view glass shaking around. Today my brother had an appointment for an 8 o'clock oil change, my brother tries calling the service rep brad back twice about the status of his vehicle. First time he was helping a customer, second time he was on the phone. My brother didn't get a call back till almost 130 saying his car was done and then they try to accuse my brother of not answering his phone because they tried to get a hold of him twice when they didn't and if they would have they should have left a voicemail or attempted to call the second number. Plus they didn't even have a good answer for what was going on with his tire or anything. Weren't able to pick up his car until about 215. Poor service, I would not recommend anyone coming here. If it wasn't for the warranty on my car I would not bring anything here. More

Great experience with the professionalism of James Fowler and Betty Chen. James showed me several cars to choose from to drive, all within my budget. and Betty Chen. James showed me several cars to choose from to drive, all within my budget. More

I was sold a car with a defective safety system. It cost me $1500.00 to fix it and when I tried to talk to them about covering part of it they wouldn't even return my calls and wouldn't stand behind their v me $1500.00 to fix it and when I tried to talk to them about covering part of it they wouldn't even return my calls and wouldn't stand behind their vehicle. I was called a liar and spoken to as if I was out trying to rip them off when all I wanted was a safe vehicle. Don't waste your money here. They will just screw you every chance they get. More

I'm very disappointed in their customer service. My car broke down at 4,000 miles and they would only cover the repair because I had purchased an extended warranty. They wouldn't cover a rental car - car broke down at 4,000 miles and they would only cover the repair because I had purchased an extended warranty. They wouldn't cover a rental car - my extended warranty did. They made me walk to get the rental car in 94 degree weather. If a brand new car breaks down, it should be covered, no matter what. If I had it to do over, I would not have purchased a Ford solely based on their poor customer service. More

Last week I brought my 2012 Ford Fiesta SE into Phil Long Ford of Chapel Hills Quick Lane service for an oil change. The Quick Lane Manager persisted in trying to get me to allow them to perform a Fuel Injec Ford of Chapel Hills Quick Lane service for an oil change. The Quick Lane Manager persisted in trying to get me to allow them to perform a Fuel Injection Service. I had turned them down once before on this request. I reviewed the Owner's Manual and found no indication of a requirement for this type of service. The Quick Lane Manager told me that the Fiesta does not have a fuel filter and requires fuel injection service every 15,000 miles. He also indicated that this issue (no fuel filter) was compounded by Colorado's "dirty gas." In truth, the car does have a fuel filter. The Owner's Manual states it has a "permanent fuel filter" and suggests it is good for 100,000 miles. Moreover, the manual cautions against using any agents to clean the fuel system. I take excellent care of my car. I only run Premium fuel from reputable sources. In fact, the Fiesta runs like a top. It's a great little car. However, I am really upset that a Ford dealer is allowed to bold-face lie to customers and use high pressure tactics to persuade them, grounded in deceit, to spend money not required in order to maintain the vehicle. An additional issue is that every visit to Phil Long's service department earns a barrage of admonitions to only give them "5's" on the survey. Ostensibly their reasoning is that they want to handle and solve problems locally, which seems reasonable. However, I believe now it only serves to inflate their scores of customer satisfaction. Their high-pressure tactics in this area makes me very uncomfortable, but Phil Long has the only dealer for me to go to for service. Bottom line: I'm looking to sell my Fiesta and move to a different brand More

They jerked me around, signed contract 4 a decent deal on expedition. Called me 4 days later demanding an additional $2000 or I had to return truck. expedition. Called me 4 days later demanding an additional $2000 or I had to return truck. More

Soldiers beware horrible service. Will not cancel ur extended warranty if selling to private seller only if u trade ur car with them. Do not try to speak with gsm because you will be directed to a Sammi extended warranty if selling to private seller only if u trade ur car with them. Do not try to speak with gsm because you will be directed to a Sammie Henie who will only lie to u and say that is her tittle which it is not . Quote from one of there sales manager was don't worry we will help u if I loose money and u I will get it back by f ing the next customer. (Very professional right) More

The vehicle was brought in to Phil Long for loose trim by the tailgate and to check the transmission. The transimmision was declared "normal". The trim defect was listed as "loose trim on the right rear", D the tailgate and to check the transmission. The transimmision was declared "normal". The trim defect was listed as "loose trim on the right rear", Dan in the service dept. at Phil Long claimed they did not notice the obvious problem. Dan said they pushed the molding on the rear door up, this was not a problem. When the loose trim problem was identified to Dan, Dan pulled the trim down and dislodged it more. Then suddenly noticed there was a scratch on the bottom of the side panel. This escalated to the claim that the panel had been pulled out in an attempt to remove it. The scratch turned into a crack. This is all questionable because the obvious loose trim was not noticed before, and then small details suddenly became obvious. The original problem, evolved into a bigger problem, with no corrective action. Dan was wanting the dealer that the car was purchased from, 80 miles away, to agree to pay for the "defect" repair. I took the vehicle back to the selling dealer and they fixed the problem in less than 30 minutes. They identified the original problem as a loose clip on the trim panel. How the other issues came about is "unknown". I would encourage others to avoid Phil Long at Chapel Hills if at all possible. More

I scheduled an appointment to take my Ford Ranger in for a "complete" inspection. I even called again to ensure that everything was going to be good to go, and to fully understand what the cost would be. a "complete" inspection. I even called again to ensure that everything was going to be good to go, and to fully understand what the cost would be. I was given a time of 1:40 to bring the truck in, and was told it would take about 1 hour for the inspection. Upon arrival a "young man" hopped in the truck and started doing what would be considered an idiot inspection of things that I told them really didn't need to be doing, because I can do those. I wanted them to inspect the things that I don't have the "technical" skills to test/inspect. When we got into the service center check-in office the man behind the counter told me that they could not do the work/inspection because it was too late in the day! I was beside myself! "I had called twice to ensure that this would be done, yesterday when I set the appointment, and two hours ago to double check. And now you are telling me that you can not do it! Phil Long is both a theft and lier! If I were to walk in there and take $150 out of their cash register they would have me arrested! But here they waste 2 hours of my time (not to mention me having scheduled my entire day around this), and the 1:30 minutes of gas. No one in their right mind would use these BOZOs. More