Phil Long Ford of Chapel Hills

2 recalls for my 2013 Ford Escape I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer o I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer or more helpful. He took the time to explain the procedures involved with the recalls and was ever so patient with me when I asked for directions to get to the service department. My wait time for the complete service was less than an hour and a half. Ryan explained fully to me the repairs that had been done. I recommend the service department to anyone needing repairs to their vehicle. More

Thiefs I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I g I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I got my truck back and everything that I had inside my cab had been stolen. No one from the dealership will help or show any concern. Chris Edge was in charge of my claim so as far as I know he is a thief along with every mechanic that works at Phil long for chapel hills! More

completely satisfied! I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand wash I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand washed my car, thanks everyone at phil long for everything! More

Abdolutely horrible!!! Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we final Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we finally agreed on something that would work for us. Signed all the papers, changed out all three car seats and went on our merry way to show off our nice new (new to us) car. We get a call on Monday night from the salesman, saying we need to come back in to sign some more papers. Since we were in the process of getting dinner ready, with plans of decorating our Christmas tree after, we asked if we had to come in now and they told us we did. When we got to the dealership we were met by the manager, who began to talk so fast we could barely comprehend what he was saying. The next thing we knew, he was showing us different cars on the computer, asking what we thought of them. At that point, we realized we were there to give our new car back. They were very deceitful!!!! We ended up asking for our trade back and leaving. I will NEVER step foot in this place EVER again! More

Poor Service, Absolute Joke All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back becau All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back because of the slipping and grinding in the transmission. They kept my car over the weekend, no rental or anything just to tell me on Monday that it's normal. Everyone that I've read who owns the same car has the same issue so it sounds like a Ford problem. The first time I took it in for the problem they told me it was my rear view glass shaking around. Today my brother had an appointment for an 8 o'clock oil change, my brother tries calling the service rep brad back twice about the status of his vehicle. First time he was helping a customer, second time he was on the phone. My brother didn't get a call back till almost 130 saying his car was done and then they try to accuse my brother of not answering his phone because they tried to get a hold of him twice when they didn't and if they would have they should have left a voicemail or attempted to call the second number. Plus they didn't even have a good answer for what was going on with his tire or anything. Weren't able to pick up his car until about 215. Poor service, I would not recommend anyone coming here. If it wasn't for the warranty on my car I would not bring anything here. More

Great experience with the professionalism of James Fowler and Betty Chen. James showed me several cars to choose from to drive, all within my budget. and Betty Chen. James showed me several cars to choose from to drive, all within my budget. More

I was sold a car with a defective safety system. It cost me $1500.00 to fix it and when I tried to talk to them about covering part of it they wouldn't even return my calls and wouldn't stand behind their v me $1500.00 to fix it and when I tried to talk to them about covering part of it they wouldn't even return my calls and wouldn't stand behind their vehicle. I was called a liar and spoken to as if I was out trying to rip them off when all I wanted was a safe vehicle. Don't waste your money here. They will just screw you every chance they get. More

I'm very disappointed in their customer service. My car broke down at 4,000 miles and they would only cover the repair because I had purchased an extended warranty. They wouldn't cover a rental car - car broke down at 4,000 miles and they would only cover the repair because I had purchased an extended warranty. They wouldn't cover a rental car - my extended warranty did. They made me walk to get the rental car in 94 degree weather. If a brand new car breaks down, it should be covered, no matter what. If I had it to do over, I would not have purchased a Ford solely based on their poor customer service. More

Last week I brought my 2012 Ford Fiesta SE into Phil Long Ford of Chapel Hills Quick Lane service for an oil change. The Quick Lane Manager persisted in trying to get me to allow them to perform a Fuel Injec Ford of Chapel Hills Quick Lane service for an oil change. The Quick Lane Manager persisted in trying to get me to allow them to perform a Fuel Injection Service. I had turned them down once before on this request. I reviewed the Owner's Manual and found no indication of a requirement for this type of service. The Quick Lane Manager told me that the Fiesta does not have a fuel filter and requires fuel injection service every 15,000 miles. He also indicated that this issue (no fuel filter) was compounded by Colorado's "dirty gas." In truth, the car does have a fuel filter. The Owner's Manual states it has a "permanent fuel filter" and suggests it is good for 100,000 miles. Moreover, the manual cautions against using any agents to clean the fuel system. I take excellent care of my car. I only run Premium fuel from reputable sources. In fact, the Fiesta runs like a top. It's a great little car. However, I am really upset that a Ford dealer is allowed to bold-face lie to customers and use high pressure tactics to persuade them, grounded in deceit, to spend money not required in order to maintain the vehicle. An additional issue is that every visit to Phil Long's service department earns a barrage of admonitions to only give them "5's" on the survey. Ostensibly their reasoning is that they want to handle and solve problems locally, which seems reasonable. However, I believe now it only serves to inflate their scores of customer satisfaction. Their high-pressure tactics in this area makes me very uncomfortable, but Phil Long has the only dealer for me to go to for service. Bottom line: I'm looking to sell my Fiesta and move to a different brand More

They jerked me around, signed contract 4 a decent deal on expedition. Called me 4 days later demanding an additional $2000 or I had to return truck. expedition. Called me 4 days later demanding an additional $2000 or I had to return truck. More