Phil Long Ford of Chapel Hills

Great service Elisha is amazing!!!! She went beyond her duties as a sales person to make sure I got my dream car ! Thank you Elisha and Phil Long I love my 2k15 Elisha is amazing!!!! She went beyond her duties as a sales person to make sure I got my dream car ! Thank you Elisha and Phil Long I love my 2k15 edge Erica Wood More

I am impressed I am pleased with the service and dedication by the Phil Long Ford Dealership at Chapel Hills. On more than one occasion I have brought the vehicle fo I am pleased with the service and dedication by the Phil Long Ford Dealership at Chapel Hills. On more than one occasion I have brought the vehicle for warranty work, service and concerns and have them all addressed by the loyal staff and my Service Manager Mr. Dan Phillips. More

Recommendation I have purchased three cars at Phil Long Ford since May of 2014 and would recommend to anyone to consider Phil Long Ford before purchasing. I thought I have purchased three cars at Phil Long Ford since May of 2014 and would recommend to anyone to consider Phil Long Ford before purchasing. I thought I received great deals in all three transactions. This makes five fords in a row since the Government bailout and would recommend Ford to anyone. More

Pleasant not rushed, giving time to consider all options Our sales representative, George McGriff was very helpful. Asked us a few questions model, color, options, and price range, led us to an area where ar Our sales representative, George McGriff was very helpful. Asked us a few questions model, color, options, and price range, led us to an area where are needs where met, looked and compared the selections to choose from. He asked all of our questions a very nice experience during the purchasing process. The extended maintenance and warranty package was great I got to pick and choose exactly what I wanted for my vehicle, much better than your typical one size fits all programs. More

Service Center Scam We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quot We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quoted a $500 price tag to do it. The thing is, I just changed the brakes myself less than 3 months ago. Since we've got the vehicle back, the brakes have started audibly grinding. This was not the case before they touched it. Stay far, far away from this place. More

Chapel Hills does not compare to Motor City service dept. I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I end I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I ended up with a flat tire in Denver due to that-- could have been worse! They didn't even have a record of my being there! 30 hours to do an oil change and tire rotation, plus fix radio. And radio is not fixed! Service agent will NOT return my calls! Very poor management and customer service. May be worth the drive to Motor City. More

2 recalls for my 2013 Ford Escape I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer o I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer or more helpful. He took the time to explain the procedures involved with the recalls and was ever so patient with me when I asked for directions to get to the service department. My wait time for the complete service was less than an hour and a half. Ryan explained fully to me the repairs that had been done. I recommend the service department to anyone needing repairs to their vehicle. More

Thiefs I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I g I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I got my truck back and everything that I had inside my cab had been stolen. No one from the dealership will help or show any concern. Chris Edge was in charge of my claim so as far as I know he is a thief along with every mechanic that works at Phil long for chapel hills! More

completely satisfied! I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand wash I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand washed my car, thanks everyone at phil long for everything! More

Abdolutely horrible!!! Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we final Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we finally agreed on something that would work for us. Signed all the papers, changed out all three car seats and went on our merry way to show off our nice new (new to us) car. We get a call on Monday night from the salesman, saying we need to come back in to sign some more papers. Since we were in the process of getting dinner ready, with plans of decorating our Christmas tree after, we asked if we had to come in now and they told us we did. When we got to the dealership we were met by the manager, who began to talk so fast we could barely comprehend what he was saying. The next thing we knew, he was showing us different cars on the computer, asking what we thought of them. At that point, we realized we were there to give our new car back. They were very deceitful!!!! We ended up asking for our trade back and leaving. I will NEVER step foot in this place EVER again! More