Phil Long Ford of Chapel Hills

Service center crooks If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terrib If your vehicle needs service and you think the dealership will provide you with quality care...think again. The staff in the service center is terribly dishonest and condescending. One time during a full service oil change they told me that I needed new brake pads on the front of our escape. I knew they were trying to scam us because I had just put brand new pads on about 2 months before. Then the other day I was having a problem with my F150 and suspected it may be something with the computer, so I took it to them to have it tested. Although they did diagnosed my problem (for $145) as a bad throttle body, they wanted over $900 to fix it. Then they basically told me anything else other than them performing the work was wrong and that it would need to be replaced and I would be wasting me time cleaning it and it would just fail anyway. Well, I picked up my truck, bought some throttle body cleaner for $5 and cleaned it...and it ran just fine and is still working today. Save yourself the time and money and go elsewhere. More

Crooked Service Department We are not from Colo. Springs and were there visiting family when our Ford Edge had sensor and A/C issues. We took the vehicle and opted to have the A We are not from Colo. Springs and were there visiting family when our Ford Edge had sensor and A/C issues. We took the vehicle and opted to have the A/C repaired for $316. When we picked the vehicle up we noticed the A/C still did not work. So we called them to ask them about it and they told us, "Oh, we repaired the audio." The audio? It was never broken! We've called numerous times to resolve the issue and each time we are told, "Our service department manager is looking into it, and we will call you back." Unsurprisingly we have never been called back. More

Purchase Chris P. is very professional, and helpful in getting me into a new vehicle with payments I could afford. A process I thought would be a headache turn Chris P. is very professional, and helpful in getting me into a new vehicle with payments I could afford. A process I thought would be a headache turned out to be a thoroughly enjoyable experience! Thank you More

I had an excellent experience at Phil Long Ford Of Chapel Hi The service department at Phil Long Ford at Chapel Hills is an outstanding center, Dan Phillips and his staff of professional people are second to non The service department at Phil Long Ford at Chapel Hills is an outstanding center, Dan Phillips and his staff of professional people are second to none! They bend over back wards to help the customer and get the job done! I have had great success at this dealership! I would certainly recommend this Ford service center! More

Great service Elisha is amazing!!!! She went beyond her duties as a sales person to make sure I got my dream car ! Thank you Elisha and Phil Long I love my 2k15 Elisha is amazing!!!! She went beyond her duties as a sales person to make sure I got my dream car ! Thank you Elisha and Phil Long I love my 2k15 edge Erica Wood More

I am impressed I am pleased with the service and dedication by the Phil Long Ford Dealership at Chapel Hills. On more than one occasion I have brought the vehicle fo I am pleased with the service and dedication by the Phil Long Ford Dealership at Chapel Hills. On more than one occasion I have brought the vehicle for warranty work, service and concerns and have them all addressed by the loyal staff and my Service Manager Mr. Dan Phillips. More

Recommendation I have purchased three cars at Phil Long Ford since May of 2014 and would recommend to anyone to consider Phil Long Ford before purchasing. I thought I have purchased three cars at Phil Long Ford since May of 2014 and would recommend to anyone to consider Phil Long Ford before purchasing. I thought I received great deals in all three transactions. This makes five fords in a row since the Government bailout and would recommend Ford to anyone. More

Pleasant not rushed, giving time to consider all options Our sales representative, George McGriff was very helpful. Asked us a few questions model, color, options, and price range, led us to an area where ar Our sales representative, George McGriff was very helpful. Asked us a few questions model, color, options, and price range, led us to an area where are needs where met, looked and compared the selections to choose from. He asked all of our questions a very nice experience during the purchasing process. The extended maintenance and warranty package was great I got to pick and choose exactly what I wanted for my vehicle, much better than your typical one size fits all programs. More

Service Center Scam We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quot We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quoted a $500 price tag to do it. The thing is, I just changed the brakes myself less than 3 months ago. Since we've got the vehicle back, the brakes have started audibly grinding. This was not the case before they touched it. Stay far, far away from this place. More

Chapel Hills does not compare to Motor City service dept. I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I end I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I ended up with a flat tire in Denver due to that-- could have been worse! They didn't even have a record of my being there! 30 hours to do an oil change and tire rotation, plus fix radio. And radio is not fixed! Service agent will NOT return my calls! Very poor management and customer service. May be worth the drive to Motor City. More